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Ask the Expert: Emotional Intelligence for Business Success

As part of our involvement in the Bristol Media People Forum Event Series, we got the chance to catch up with Mike Corker, Director of Offpiste Coaching & Mentoring, to ask him about the topic he spoke about at the most recent People Forum event “Personal Effectiveness & Emotional Intelligence: The Critical Success Factor”.

Mike has over twenty years’ experience, leading UK and international teams in delivering strategic and operational business change.

We asked him to gather and share some of his expertise and wisdom with you: What five pieces of Wisdom can you share that could help those managing teams on their journey to develop true Emotional Intelligence and How to best utilize it within a Business and Team Management context?

Mike Corker:

1. Emotional intelligence (EI) differentiates you. Being emotionally intelligent is the habitual practice of thinking about feelings to guide your behavior. Being more emotionally intelligent will ensure you have deeper appreciation of yourself, your attitudes, feelings and ultimately behaviors, resulting in stronger personal and interpersonal management.

2. EI helps you manage your personality to become more effective. Our personalities are relatively fixed early on in our childhood. Being aware of your personality, for example your natural inclination to be introverted or extroverted is helpful, but managing your personality to be more effective is key. Being emotionally intelligent helps you do this. Think of it in terms of the formula: Personality + EI = Performance.

3. Better EI can help you become a higher performing business leader. Studies show that 75% of leadership derailleurs are EI related. The more positive, memorable, trusting and engaged a relationship is, the more likely you will succeed. If you recognize in yourself that you are self-centred, find it difficult to relate to others, don’t inspire or lack self awareness or the awareness of others, then developing your EI will make a difference to your career success.

4. Having an emotionally intelligent team allows your people to thrive not just survive. Team members who positively value and respect each other are more likely to be open towards others, leading to stronger collaboration. A team which has a shared belief will be more motivated and engaged in helping the team perform. Positive emotions are contagious, leading to higher engagement, reduced attrition and increased performance. Small amounts of negative behavior in a team can have a big impact on the overall team climate. Leading teams in a more emotionally intelligent way allows you to take greater control of the team tiller, making the adjustments to reduce interference will ensure a higher performing team culture is maintained.

5. EI can be developed at any level of the organisation (individual, team or whole organisation). Charles Darwin said ” it’s not the strongest or most intelligent who survive, but those who can best manage change.” With some focused attention and a willingness to change, anyone can become more effective by enhancing their emotional intelligence.

So think about how you can practically apply EI. Challenge yourself to do something different and stick with it as it typically takes 21 days to think and act differently. For example, start paying more attention to how you are feeling on a daily basis and how this is impacting on people around you. Perhaps create a daily feelings list instead of a to-do list! Get to know your team at a deeper more personal level or invite people to trust you more by being trustworthy.

Above all, start to actively reflect on how better EI can help you. Whilst not a component of EI directly, active reflection is a key technique in developing your personal effectiveness.

Thank You Mike for sharing!


Offpiste Coaching & mentoring limited runs public and personalized coaching and training programmes to help enhance your personal effectiveness through EI.