Digital Client Services jobs and careers
A career in digital or agency client services acts as a liaison between a business and its customers to ensure that standards met are satisfactory and beyond in order to provide them with exceptional and memorable consumer experiences.
Why consider a career in digital/agency client services?
A role in client services is well-suited to those that are confident face to face, enjoy meeting clients and maintain top attention to detail at all times. Specifically, in digital agencies, you'll have a keen interest in the ever-changing digital world and will thrive in a fast-paced environment.
What a career or job in digital client services may entail…
All roles in client services will be varied in every organisation but the below job examples will give you a better idea of what you could be doing depending on your professional level.
Digital: For example, as a digital account executive you'll support one or a team of account managers with projects within an agency. Sometimes working on one major client account or a diverse portfolio of clients. You'll often work in a fast-paced environment, with the ambition to continuously develop your digital knowledge and skills. In everything you do, you put clients’ needs at the forefront.
If you progress towards a digital account manager role, you'll often work closely with the wider agency client service, planning dev and project management teams. You will play a lead role in the delivery of digital campaigns and web builds for B2C and/or B2B audiences. You'll need a solid understanding of all things digital as it'll be down to you to communicate progress to your clients, as well as managing expectations and problem solving when needed.
On a more senior level (account director), you'll nurture existing client relationships with a hands-on approach. You'll provide professional, planned and responsive direction for your portfolio or clients. It’ll be down to you to develop client plans and to take ownership of the client revenue targets. You'll help deliver fantastic projects for key clients, planning and tracking projects to maximise profitability. Developing and nurturing relationships at a senior level will be at the core of what you do and you'll be able to confidently discuss brand strategy opportunities and challenges.
Agency: An agency based client services director will enjoy being hands-on in the delivery of often digital marketing campaigns. You’ll be working in a fast paced, team orientated environment, ensuring that the client services team are firing on all fronts. You’ll be the pivot between the senior management team and a sizeable account team, supporting, guiding and mentoring, whilst equally enjoying getting amongst client activity and driving success.
Typical role titles include
Digital Account Executive
Client Services Executive
Junior Account Manager
Career progression example
Client Services Director
Digital Account Director
Senior Account Manager
At an entry level, junior/graduate digital client executive on average will be earning between £18k-£20k. At mid-level you’d be looking to earn £25k-£35k and seniors would be looking to earn £40k+.
Is it right for me? The skills it takes...
To work in digital client services, you will need to have strong communication skills, and an attentive, timekeeping mindset. You’ll be a strategically minded and proactive in order to anticipate client requirements.
What qualifications does it take?
To work in client services, you will usually require an undergraduate degree, ideally in marketing however there is no specific need here. A passion for the industry and marketing as a whole is of greater importance.
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— Digital Design and Build Agency in LondonLocation:LondonSalary:up to £65kHighly regarded digital agency to call home. Exciting projects and great clients. Generous package up to £65k plus training budget -work for an employer who look after their staff and work with them to reach professional goals.This is a lovely opportunity for a Digital Account Manager at a respected and thriving agency in London - to get involved with large scale website design & build projects.What you'll be doingYou'll be responsible for taking the lead on day to day client relationship management, working closely with the Digital Account Director and wider internal teams to deliver campaigns and web and app development projects, creating, interpreting and communicating clear briefs to various teams all the way through to delivery. You will live and breathe digital, consistently delivering digital projects to tight deadlines, keeping within budget. Building rapport with a mix of clients spanning from B2B and B2C, local and international; you'll thrive in growing the account, shaping and nurturing relationships to the best of your ability.What experience you'll need The ideal candidate will have a couple of years' experience within a client-facing role, within an integrated or digital agency, as either a Digital Account Executive/Senior Account Executive or Digital Account Manager. Experience of using Sitecore of a similar CRM. Proven experience of Content Management Systems, Google Analytics is also a good plus as you will need to be able to interoperate technical requests. You'll have a good grasp of web design and development processes such as UX, Project management frameworks, user testing, and research. Commercial awareness, with the ability to manage and grow your accounts. First rate communication and client management skills.What you'll get in return for your talentsIn return, a very competitive salary is offered along with a bonus and pension and the occasional exciting team trip abroad! It's without a doubt one of the best account management opportunities we've had for a while, so do get in touch if you think you meet the criteria above.What's next?To apply send a copy of your CV to Chris today!
— Leading Independent Full-Service AgencyLocation:Stratford-upon-AvonSalary:Up to £22kGreat training and development opportunities. Working for a leading agency with top rate clients. Cooperative, social officeThis is a brilliant opportunity for a motivated junior candidate to join a leading full-service agency and develop their career with excellent training and development. You’ll need to be a self-starter, as the beauty of agency life is that there are no two days are the same which means always keeping ahead of the game in terms technology, new marketing opportunities, the latest trends in on and offline media, social media and more.You will be given a full training programme, mentoring and hands-on client experience to ensure you really get to the experience the full mix, from strategy, implementation and awesome client results.What you’ll be doingReporting into the Group Media Director, you’ll be joining a growing team of dedicated, knowledgeable professionals. Your role will include a mix of on and offline media, giving you a broad range of experience across a variety of areas.In your day to day, you’ll be working to support the media team with tasks including data entry into media and finance systems, researching markets and competitors, building and maintaining both stakeholder and client relationships, media planning and more.What experience you’ll need Educated to at least ‘A’ level standard – Graduate preferred but not essential. Work ethic and willingness to learn are more important. Proficiency in Excel and PowerPoint essential. Excellent communication skills with a good telephone manner essential. Outgoing and enthusiastic personality able to build relationships at all levels. Proactive and able to work on their own initiative. Accurate with figures and a keen eye for detail.What you’ll get in return for your talents?There is a salary of up to £22k on offer. Please do still inquire if you’re a touch over this banding as there may be scope to flex for more senior candidates. Other benefits include private health care, pension, a generous holiday allowance, and regular team socials.What's next?Please get in touch with Chloe today to hear more about this role.
— Successful Global AgencyLocation:CirencesterSalary:Up to £45kBeautiful rural location in Gloucester. Iconic global brand to work with. Competitive salary up to £45k plus generous benefits package.If you're an experienced Senior Account Manager or Account Director in the making with a solid agency background and heaps of eCRM and digital CRM knowledge, then this leading creative, direct marketing agency may be just the place for you.What you'll be doingJoining this well-established team, you'll hit the ground running nurturing client relationships and managing large scale eCRM / email marketing and creative design campaigns from ideas and briefing to delivery and post campaign analysis. Working with big name consumer brands, alongside internal creative and technical teams, you'll ensure campaigns are delivered on time and on budget. Youll no doubt bring value to this process from day one, building on your refined relationship management talents and taking pride in delivering an exceptional level of service.What experience you'll need Youll be an experienced account handler having grown through the ranks within marketing / direct marketing / CRM agencies. You will be an accomplished Senior Account Manager ready to take the next step or an Account Director, searching for an agency where youll be able to progress long term. Strong knowledge of email marketing and how email contributes to the wider CRM mix would be great to see. Client liaison will be second nature to you; you'll be confident digesting briefs, presenting work across creative and data. Contribute towards new business by highlighting and putting into place plans to activate opportunities with both existing and new clients. It goes without saying that you'll have excellent organisational skills when it comes to maintaining and managing paperwork for the account (cost estimates, project plans etc.).What you can expect in return for your talentsIn return you can expect a salary in line with your experience, up to £45k. You'll join a talented and ambitious team and will no doubt make a real impact to the continued success and growth of a fantastic portfolio of consumer brand accounts.What's next?Please get in touch with Chloe at ADLIB to discuss further.
— Leading AgencyLocation:CirencesterSalary:£CompetitiveRecognised and reputable marketing agency. Work with a market leading client, a significant blue-chip brand. Multi-tasking, initiative, organisation and a positive attitude all essential!We’re searching for a Senior Account Manager to join one of Gloucestershire’s top agencies working on one of their key clients.What you’ll be doingYou’ll be working on one of the agencies key clients, a significant blue-chip brand, to which the agency has retained for many years. We’re talking impressive brand led high profile projects that will push you to drive success. Your focus will be to deliver the highest possible level of service to your client, working closely with the creative team to manage direct mail campaigns end to end, ensuring deliverables are completed on time and on budget and high creative standards are met. You’ll work collaboratively with internal teams to understand and contribute to the account strategy, demonstrating your commercial acumen through assisting with forecasting and your keen attention to detail through maintaining accurate documentation. You’ll need to be confident in building relationships with clients and mentoring junior staff as this role is crucial to the success of the client services team.What experience you’ll need You’ll be an experienced Account Manager or Senior Account Manager having gained your marketing experience from a digital, data, CRM, or integrated agency. You’ll have the ability to build relationships with ease and keep a cool head under pressure. You’ll be super organised and an expert at multi-tasking, able to juggle multiple projects at once. You’ll have strong email/eCRM or creative experience and knowledge, or both! You’ll be a confident communicator with the ability to build relationships with clients and stakeholders. You’ll be self-motivated with bags of enthusiasm, happy to roll your sleeves up and get stuck in from day one. What you’ll get in return for your talentsYou can expect a competitive salary depending on experience and the opportunity to work alongside some of the most talented in the industry, not to mention free breakfast once a week and lots of fun social events. What’s next?if you meet the above criteria please get in touch with Chloe today.
— 2 Month ContractLocation:North DevonType:Salary:Up to £200 P/DImmediate start for an experienced agency Account Manager/ Senior Account Manager. Work for an integrated marketing agency in their North Devon office. Day rate in the region of £150 - £200.Join an award-winning integrated marketing agency based in Devon on a one - two month contract to help them through an extremely busy period working on one of their key B2B clients. What you'll be doingYou’ll be working on one of the agencies key clients, a global B2B brand, ensuring the smooth running of projects from strategy to delivery. Working closely with the Account Director and cross-functional team you’ll be instrumental in delivering a clear statement of work during the design phase through to the delivery. You’ll be managing the day to day running of marketing projects from start to finish, ensuring that clients briefs are interpreted, deadlines are met and projects are prioritised. Projects will vary but will be fully integrated across advertising, activation, sponsorship and events, and digital campaigns (social and content). You’ll need to hit the ground running taking briefs, managing projects, coordinating resource and keeping clients up to date.What experience you'll need An experienced agency Account Manager, Senior Account Manager or Project Manager whether that’s an integrated, digital or creative led agency. You will have delivered brand let integrated marketing campaigns and assets. You’ll be capable and used to running sizeable accounts. Sound communication and stakeholder management skills. You will thrive working in a fast moving, progressing environment. Due to the stunning rural location you’ll need access to a car. Immediately available, or available within a short notice and able to commit for the full duration of the contract (2 months).What you'll get in return for your talentsYou’ll receive a competitive day rate - entirely on experience but will be in the region of £150 - £200 along with the opportunity to work amongst some of the very best in the creative and marketing industry!What’s next?This is an urgent requirement, so if you meet the above criteria then don’t hesitate to get in touch with Chloe at ADLIB today!
— Integrated, Digital agency.Location:BristolSalary:£30k-£35kThis is a full-time role. However, open to flexible hours, but at least 30 per week. Work on interesting multi-channel marketing campaigns. Small but dynamic agency with lovely offices and a wonderful team. We are working with a small, energetic agency based near Temple Meads to appoint an experienced Senior Account Manager. You'll report to the Managing Director and be part of a busy team. You'll be responsible for client contact, conducting an extremely organised running of the design studio and planning and executing successful marketing plans. What you'll be doing You'll be working as part of a busy team and have a solid understanding of the creative, printed and digital world. You'll be able to think both big effectively and manage a range of different clients, supporting their business objectives through delivering marketing collateral of the highest standard via multi-channel campaigns. You'll be planning and delivering campaigns end to end with the support of the team while producing relevant and engaging content. You'll also be managing e-marketing and social media while driving online traffic with web-related projects managing print and creative projects and analyse the results activity. What experience you'll need to apply At least 4-5 years experience in a similar role, working as an Account Manager or Senior Account Manager. Experience working with B2C or B2B clients and covering the briefing process Strong level of owning and managing large and small scale projects. A track record of taking a strategic approach to answering a brief in a creative way Experience with presentations and pitches Having knowledge of social planning for business - beneficial, but not essential. What you'll get in return for your experienceYou'll be offered a competitive salary in line with your skills and experience, along with 25 days holiday, your birthday off work, company pension scheme and company Christmas closure. What next Please apply by sending your CV in response to this advert and getting in touch for a chat.
— 6-12 months FTCLocation:BristolType:Salary:£35kLeading communications agency in Bristol, this role will have an emphasis on internal comms initiatives. Fantastic clients to work with. The office is located a short distance from central Bristol This Bristol based design and communications agency are on the lookout for a brilliant Account Manager to join their lovely team.What you’ll be doingWorking closely alongside the Account Director and wider team you’ll deliver fully integrated communications campaigns across print, digital, events, film and social media for fantastic brands with global recognition. You’ll enjoy the autonomy of managing your own projects and key client accounts, delivering exceptional levels of service and developing successful long-term relationships. Your role will be fundamental to the smooth running of the client services team.What experience you’ll need You’ll come with tons of creativity and energy. You’ll be a self-starter and a real team player who’s not afraid of rolling up their sleeves and getting stuck in. You’ll come with a few years’ experience working within an integrated creative agency in a client services role alternatively you’ll have solid internal comms Client side experience You’ll have a solid understanding of the full marketing mix and the ability to apply these when liaising with clients and implementing projects. You’ll be a natural multi-tasker with excellent attention to detail. You’ll keep a cool head under pressure and will thrive working to tight deadlines.What you’ll get in return for your talentsYou can expect a salary up to around £35k opportunity to join a widely respected agency and an exceptionally talented team who really nurture their staff. They offer a generous holiday allowance as well as fab career development opportunities.What’s next?Please contact Ania at ADLIB with your CV today.
— Lovely Integrated AgencyLocation:BathSalary:Up to £35kGrowing creative and integrated agency in Central Bath. Exciting portfolio of clients, predominately FMCG. Close-knit and dynamic team. If you’re an experienced Senior Account Manager or Account Director in the making with a solid agency background, then this lovely integrated agency may just be the place for you. What you’ll be doingJoining this small, yet highly successful agency, you’ll take the lead in nurturing key client relationships and managing integrated campaigns from ideas and briefing to delivery and post-campaign analysis. You’ll be working closely with designers and developers, ensuring projects are running smoothly on time and within budget, and liaising with clients simultaneously keeping them updated, bringing value to this process from day one. We’re seeking an experienced Senior Account Manager or Account Director with commercial drive who'll pro-actively grow and develop revenue within existing clients spotting and acting on opportunities for growth.What experience you’ll need You will be an accomplished Senior Account Manager or an Account Director, having grown through the ranks within marketing/ digital agencies. Previous experience working on a variety of marketing campaigns across print, packaging, email/CRM, digital and events. Client liaison will be second nature to you; you’ll be confident digesting briefs and presenting work. It goes without saying that you'll have excellent organisational skills when it comes to maintaining and managing paperwork for the account (cost estimates, project plans etc.). You’ll be capable and used to running sizeable accounts, getting under the skin of requirements and taking the lead on projects. What you'll get in return for your talentsIn return you can expect a salary in line with your experience, up to £35k. You’ll join a talented and ambitious team in an agency who pride themselves on their fantastic culture and encourage autonomy and growth. What’s next?Please apply with your CV now or get in touch with Chloe at ADLIB today to discuss further.
— Independent CRM AgencyLocation:central BristolSalary:£50kBrand new Senior Account Director role, instrumental to the business. Fast growing specialist marketing agency with a portfolio of well-known b2c brands. Offices in the heart of Bristol, a short walk from Temple Meads.Due to ongoing success, this specialist CRM agency is growing their client service team and are on the lookout for an agency experienced Senior Account Director to help lead the client services team to collectively accomplish great things. What you’ll be doingThis role is varied and no two days will be the same, as a successful candidate will be heading up two high profile accounts. You’ll mentor and develop a busy team of Account Directors and Account and SAM whilst overseeing the output and production of high profile campaigns ensuring clients are kept happy and the work delivered is to the highest possible standard. A deep understanding of relationship marketing will see you work strategically with clients, building award-winning marketing campaigns that link the customer journey, whether it be an app, eCommerce, brand building or direct marketing orientated. You’ll also enjoy working with a highly experienced planning and strategy team, working collectively to unearth solutions to within existing and new clients. Amongst all of this, you’ll also play a key role in the success of winning pitches and supporting the wider agency in achieving their growth plans. What experience you’ll need First and foremost your experience will have been gained in an agency; preferably a CRM specialist agency. You may be working as an experienced Account Director who is ready to take the next step up on their career or already a Senior Account Director looking to take on your next challenge. Regardless of title, your CV will demonstrate a strong background in commercial success, pitch wins and onboarding of new clients. You’ll be a natural leader and have experience of building, growing and developing individuals and teams. We’re seeking a strategic relationship builder with the ability to manage the new business process. First class communication skills. This agency has conscientiously built up a great team, who all share the same values, are hardworking, ambitious and all bring something different to the table you’ll hold the same values and be able to work collaboratively with internal colleagues and clients alike.What you’ll get in return for your talentsIn return, you can expect a salary in a region of £50k plus benefits package. You’ll also be working amongst a team where you’ll be valued from day one within an autonomous environment that encourages input and personal growth. What's next?Please apply now or get in touch with Ania for more info.
— Thriving London agencyLocation:LondonSalary:£60,000New role heading up the SEO function. Established, fast-growing agency outside of London. Brilliant culture as part of a driven team.This agency are well-established but are growing fast off the back of some exciting account wins and existing account growth. SEO is a core part of their offering and they are looking for someone to head up this function with a mix of management, strategic input, hands-on work and getting involved in new business. A role with great variety and a brilliant culture, set on the beautiful South Coast!What youll be doingReporting into the Digital Marketing Director and managing 1 other executive in the team, your role will be split between line management (tied in with hands-on work), strategy, new business pitches and growing the SEO team with future hires. With an enviable client list, this is a great role for an established SEO professional to take a step up and drive the broader strategic / team leadership elements they may not have exposure to.Youll mentor an SEO Manager and SEO Executive in all things biddable media, also educating them on best practice and planning their time based on the strategic goals of the team and business. Given the fantastic base of clients this agency boasts, building close relationships with your contacts there will be key. This will allow you to handle difficult situations, and also more clearly understand their requirements. As this is a full service agency it will also help you offer assistance in other areas and grow each account.Back to the detail on SEO - your team will deliver a combination of content & technical solutions, so youll need to comfortable managing both if these areas. This will involve keyword research, on-page optimisation (including meta-data and content optimisation) and link-building (positive and negative effects). Localised SEO campaigns will also be key to a number of clients, so experience in this area will be very helpful.What experience youll need Strong experience in an SEO role, either agency or client side (agency experience would be great). Able to work autonomously on SEO campaigns, from setting overall strategy to driving implementation. Team leadership skills to mentor and develop your team. Strong organisation and time management skills. Well-versed in SEO management tools, such as SE Cockpit, SEM Rush, Searchmetrics, Majestic, Copyscape and Moz. Understanding of the wider spectrum of digital marketing to help develop client accounts. Exposure to new business pitches and winning accounts to grow the business.What youll get in return for your talentsA competitive salary is on offer in the region of £35-45k, depending on experience. Please still get in touch if your experience is well aligned but expectations are higher, as there could be some flexibility here. Benefits include a generous holiday allowance, childcare vouchers, free breakfast on Fridays and also an early finish that day too.Whats next? Please get in touch with Marlie to run through the finer details of the role.
Marketing case studies
Evolution Power Tools
Tracking down top talent outside the beaten track
- Evolution Power Tools are a fast growing International business expanding their market presence at pace.
- In need of a Paid Search Specialist ADLIB were approached to support in tracking down a marketing specialist that was proving an elusive skill set to find.
- The business location and specialism of paid search meant that there was a small candidate pool within which to source candidates.
- Through an integrated talent attraction campaign, headhunting and tapping into our existing networks we successful sourced and matched them with exactly what they were seeking within 4 weeks.
“Joe used his digital marketing expertise and network to source an amazing candidate quickly. This was such a smooth process down to Joe's knowledge and proactive nature.”
Oliver Woodland, HR Adviser at Evolution Power Tools Limited
Tracking down a perfect skill and cultural fit
- Outlaw are a new, progressive agency, specializing in branding and packing, in the heart of Bristol.
- They approached us to help them find a Senior Account Manager to come in and help establish their client services offering.
- The specialism of the agency as well as the fact that they were newly established and fast growing meant it was really important to find the right candidate for the role- not only based on experience but also culture.
- Tapping into our extensive network of agency professionals, we were able to find Outlaw’s perfect SAM. She perfectly met their requirements and is set to achieve amazing things there.
"ADLIB took the time to really get to know Outlaw, coming to meet us and getting under the skin of what we’re about. This meant we were able to meet great candidates and make a fantastic hire really swiftly."
Elissa O’Brien, Strategy Director at Outlaw.