Digital Client Services jobs and careers
A career in digital or agency client services acts as a liaison between a business and its customers to ensure that standards met are satisfactory and beyond in order to provide them with exceptional and memorable consumer experiences.
Why consider a career in digital/agency client services?
A role in client services is well-suited to those that are confident face to face, enjoy meeting clients and maintain top attention to detail at all times. Specifically, in digital agencies, you'll have a keen interest in the ever-changing digital world and will thrive in a fast-paced environment.
What a career or job in digital client services may entail…
All roles in client services will be varied in every organisation but the below job examples will give you a better idea of what you could be doing depending on your professional level.
Digital: For example, as a digital account executive you'll support one or a team of account managers with projects within an agency. Sometimes working on one major client account or a diverse portfolio of clients. You'll often work in a fast-paced environment, with the ambition to continuously develop your digital knowledge and skills. In everything you do, you put clients’ needs at the forefront.
If you progress towards a digital account manager role, you'll often work closely with the wider agency client service, planning dev and project management teams. You will play a lead role in the delivery of digital campaigns and web builds for B2C and/or B2B audiences. You'll need a solid understanding of all things digital as it'll be down to you to communicate progress to your clients, as well as managing expectations and problem solving when needed.
On a more senior level (account director), you'll nurture existing client relationships with a hands-on approach. You'll provide professional, planned and responsive direction for your portfolio or clients. It’ll be down to you to develop client plans and to take ownership of the client revenue targets. You'll help deliver fantastic projects for key clients, planning and tracking projects to maximise profitability. Developing and nurturing relationships at a senior level will be at the core of what you do and you'll be able to confidently discuss brand strategy opportunities and challenges.
Agency: An agency based client services director will enjoy being hands-on in the delivery of often digital marketing campaigns. You’ll be working in a fast paced, team orientated environment, ensuring that the client services team are firing on all fronts. You’ll be the pivot between the senior management team and a sizeable account team, supporting, guiding and mentoring, whilst equally enjoying getting amongst client activity and driving success.
Typical role titles include
Digital Account Executive
Client Services Executive
Junior Account Manager
Career progression example
Client Services Director
Digital Account Director
Senior Account Manager
At an entry level, junior/graduate digital client executive on average will be earning between £18k-£20k. At mid-level you’d be looking to earn £25k-£35k and seniors would be looking to earn £40k+.
Is it right for me? The skills it takes...
To work in digital client services, you will need to have strong communication skills, and an attentive, timekeeping mindset. You’ll be a strategically minded and proactive in order to anticipate client requirements.
What qualifications does it take?
To work in client services, you will usually require an undergraduate degree, ideally in marketing however there is no specific need here. A passion for the industry and marketing as a whole is of greater importance.
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— Award Winning Branding AgencyLocation:CheltenhamSalary:£60k - £70kA change to work on a key B2C client for the agency Hugely rewarding culture. Opportunity to work on a wide range of branding projects. What you’ll be doing As Client Partner you’ll be joining a fast-growing agency near Cheltenham that comes with the backing and leadership of a renowned agency leader and success story. With a roster of big name clients already on board you’ll be tasked with owning a one of their key brands, providing them with an incredible service level that delivers results. This agency doesn’t work on project based work, we’re talking long term contracts with budget clarity and a real partnership mentality, you’ll be embedded into their marketing team as much as your own agency. As part of this you’ll be required to work on site with the client 3 days a week in West London. The agency specialise in brand building, creating value propositions, campaigns and communications across level scale organisations internal audiences. Channels vary greatly from brand development, research and proposition building, events and roadshows through integrated communications. At the heart of everything lies powerful and effective creative concepts, driven by an experienced inhouse team. What experience you’ll need First rate senior client management and communication skills gained within an agency environment (we’re open to integrated, brand etc.) An Account Director ready to step up into a Client Partner role, you’ll thrive off the opportunity to join an early stage (though already nicely established) business where you’ll be able to carve a name for yourself and play a leading role in its future success You’ll be experienced operating at a senior level, running client workshops, deciphering requirements and presenting solutions A natural multitasker with excellent attention to detail Have the ability to keep a cool head under pressure when working to tight deadlines What you’ll get in return for your talents You can expect a salary in the region of £60-70k, a grown up company culture and a flexible environment where you manage your own diary and workload. What’s next? Please get in touch with Theo at ADLIB to find out more.
— Growing Creative AgencyLocation:CirencesterSalary:Up to £40kWork with a variety of high-profile clients for an established agency. Contribute to a superb culture as an Account or Senior Account Manager. Very competitive package and clear progression opportunities. This is a brand spanking new opportunity for a talented Account or Senior Account Manager who would love nothing more than to get their teeth stuck into a range of world-renowned clients, where you'll help strategize and deliver award-winning integrated campaigns. The lovely new offices in Cirencester are easily commutable from Stroud, Gloucester, Cheltenham and Swindon for example. What you'll be doing You’ll be joining a well-established, experienced and friendly team based in fantastic offices based in Cirencester to manage the efficient production of projects, ensuring they’re on brief, on time and on budget. You will be pivotal in managing client relationship and being the lynchpin between agency and client. As a seasoned Account Manager, you will be bringing your expertise to a leading creative agency who specialise in branding and marketing projects for a variety of high profile European clients in a range of sectors including automotive, space, tech and FMCG. As the business continues to grow and perform well, you will bring positivity and know-how to maintain the high levels of client management and contribute to the wider business in their continued performance. As part of the client services team, you will work closely with the Client Services Director who alongside the senior management team, will offer guidance, support and knowledge to ensure you thrive and progress within an agency that is really going places. What experience you'll need Previous experience as a Client Services Manager, Account Manager, Senior Account Manager, Producer or Project Manager. Demonstrable experience of branding and marketing, ideally within a creative agency. Superb client management experience with outstanding stakeholder management skills. An ability to work cross-functionally in a multi-skilled agency. Comfortable in an Agile, fast paced and ever-evolving environment. Calm under pressure, with a knack of managing multiple tasks simultaneously without compromising on quality or quantity of service. Well-developed project management skills. Ideally exposure to web design and build projects and a clear ability to write creative briefs, present proposals. Commercially and strategically aware considering the “bigger picture”. Positive, enthusiastic and friendly mentality. Exposure of digital communications, branding, advertising, marketing. Communication skills, written, verbal and technical. What you'll get in return for your talents In return, you can expect a salary of up to £40k (depending on experience), bonus, 25 days holiday and an excellent working environment. What's next? Apply directly or contact Aaron at ADLIB Recruitment to discuss further: email@example.com 01179 269 530
— Amazon MarketplaceLocation:SwindonSalary:Up to £26kPlay a key role within this growing specialist Amazon Optimisation agency. Own specialist digital marketing from strategy to delivery. Competitive salary and great benefits on offer. I’m on the lookout for a Digital Marketing Specialist with strong Paid Media skills to join an impressive digital agency with a unique focus on Amazon Optimisation based in the heart of Swindon. The agency are in growth mode so it’s a really exciting time to get on board! What you’ll be doing A large aspect of your role will centre around supporting clients with their Paid Advertising strategies and the day to day running of their accounts across Amazon, Facebook, Instagram, Google & Bing. You’ll need to be comfortable analysing large data sets and working with Google Analytics in order to gain insights and improve future campaigns. With the agency’s expansion into other areas of digital marketing, a solid understanding of how each digital channel complements the next to create an overarching strategy is also absolutely essential. Helping clients enhance their brands on Amazon is what the agency specialise in, so any experience in marketplace management or growing products on Amazon would be very valuable. You’ll work with the wider team to identify low selling products and develop strategies in order to increase sales, for instance pinpointing target keywords to enhance product visibility or creating display ads. Amazing training and development opportunities in partnership with Amazon are on offer here so this is an incredible opportunity for someone looking to build on their skillset. The growing team have expanded to 14 from 4 since this time last year, with further growth plans on the cards, meaning it’s a brilliant time to get stuck in, put down roots and develop with the business! What experience you’ll need Extensive experience developing and implementing paid strategies across Google Ads, Bing, Amazon and Facebook/Instagram. An understanding of a wide range of digital marketing channels. Ideally you'll currently be a Digital Marketing Specialist/Exec or Paid Media Specialist/Exec. Confident using and reporting on data to drive strategy and enjoy seeing the amazing results it can generate. Proficient with Google Analytics and Google AdWords. Amazon Seller Central experience would be ideal but not essential. Passion for all things digital. First-rate communication skills. What you’ll get in return for your talents There is a competitive salary on offer here (up to around £26k but potentially a little more for the right person) with benefits including generous holiday allowance of 33 days including bank holidays, a fun working environment, regular social events, free parking, flexible working and free Amazon Prime upon passing your probation! What’s next? If this sounds like you, please get in touch with Hannah today to find out more.
— Maternity ContractLocation:BristolType:Salary:CompetitiveMaternity Cover - Client Services Director / Commercial Director – Digital Agency Lovely opportunity for a Client Services / Commercial Director to join a growing digital agency based in Bristol Maternity cover Lead the growth of existing client and new business activity Drive the commerciality of the studio Base salary up to £80k with further bonus incentives This is a brilliant role for an experienced Client Services Director / Commercial Director to join a digital agency based in Bristol where you’ll drive success in many areas across the business – this will be a maternity contract.What you’ll be doingLeading an established, but growing, account management team you’ll take the lead growth role in getting under the skin of an established client base spread across four core industry sectors, driving relationships and growth across the portfolio. When it comes to new business you’ll head up the proposition, shaping the marketing plan, networking, getting the agencies name out there regionally and beyond, utilising a wealth of credentials and heritage to identify prospects and kick start conversations from the ground up. Commercially you’ll ensure the team work cohesively and effectively as a unit, engaged into the businesses vision, the client’s work they are producing and essentially achieving strong commercial outcomes.What experience you’ll need Senior experience gained within a digital agency You could be an Account Director looking to step up, a Group Account Director, Client Services Director or Business Development Director – either way we want to hear from you An engaging and collaborative approach to work, team orientated and commercial A strong head for leading business development activity effectively What you’ll get in return for your talentsA salary up to £80k base, further incentives for bonus earning potential in lovely central offices.What nextPlease get in touch with Theo now for more information.
— Multi-channel Marketing AgencyLocation:Stratford-upon-AvonSalary:£CompetitiveWork with exciting brands and lead the agency to success through client development. Be a key part of the senior leadership team with genuine influence. Extremely competitive salary and benefits. We’re working with a leading independent agency who are on the lookout for a strategic Director to help them build on their success into 2020, someone who can really shape and deliver further growth for the agency. What you’ll be doing As Director, you’ll develop and implement a strategic plan to exceed sales targets and expand on the agency's impressive client base. You’ll focus on maximising relationships with existing clients and unlocking opportunities for the agency through engaging with and inspiring new potential clients. Operating at Board Level, you’ll report into the MD and work collaboratively with other Senior Directors, plotting new business opportunities, overseeing day to day operations and ultimately ensuring the highest standard of work is consistently delivered to clients. The agency deliver an array of digital marketing solutions for their clients, so a real passion for this space is absolutely essential. This is a fantastic opportunity for a Marketing Director to come in and own a key leadership role within the business, making yourself indispensable. What experience you’ll need We're looking for a Director with cohesive strategic and analytical expertise. This is a growing business so you must have an entrepreneurial spirit and driven outlook that thrives under pressure. Ambitious team player, with the ability to inspire prospective clients, partners and staff. Outstanding communications skills, both written and verbal. First rate senior client management skills gained within an agency environment (we’re open to integrated, digital, brand etc.). Active leadership and management skills. Strong organizational skills and attention to detail. What you’ll get in return In return for your experience you’ll be supported by a fantastic senior team, receive a highly competitive salary, private healthcare, good pension, a generous holiday allowance and more.
— Leading digital agencyLocation:SouthamptonSalary:Up to £37kOpportunity to work with a variety of exciting clients. Strategic and hands-on role within a successful and innovative agency. Lead a digital marketing team to success. I’m working with an amazing digital design and innovation agency based in the heart of Southampton who are on the hunt for a Senior Digital Marketing Manager to join their lovely team of strategists, technologists, behavioural, product and service designers. What you’ll be doing Your role will focus on working closely with clients to plan and deliver successful digital marketing strategies across Paid Media, SEO, Content and Digital PR & Outreach, building strong rapport and nurturing relationships along the way. It’ll be up to you to manage projects as smoothly as possible, working closely with Account Managers and Producers to ensure everything is delivered on time and on budget, to the highest possible standard. You’ll own client proposals and pitches, developing your portfolio of clients, leading the digital marketing team to success and driving profits. What experience you’ll need Solid experience working in an account management position ideally within a digital agency. Comfortable managing monthly marketing budgets of a few thousand pounds to large six figures. Hands-on digital marketing experience ideally across Paid Media, SEO, Content and Digital PR & Outreach. Ability to develop strong relationships and build rapport quickly with clients. Strategic and business savvy with the confidence to lead pitches. Very strong organisational and time management skills. Excellent written communication skills and attention to detail. Ability to manage multiple projects at any one time. What you’ll get in return for your talents We can look at basic salaries of between £30-37k for this role. Please still get in touch if your experience is well aligned but expectations are slightly higher, as there could be some flexibility here. Benefits include a generous holiday allowance, early finish Fridays, free breakfast and lunches, childcare vouchers and much more. What next? Please get in touch with Hannah to hear more about this role!
— Thriving Digital AgencyLocation:BristolSalary:Up to £40kShape SEO and play a key role in the agency. Brand new specialist role for the agency. Great culture and sociable office. We’re searching for an impressive Senior SEO Manager to join an impressive digital agency with ambitious growth plans based in central Bristol. You’ll get stuck in creating and executing SEO strategies with both an on-site technical and off-site perspective for a number of the agency’s key accounts. What you’ll be doing You will be responsible for producing and implementing SEO strategies to help grow rankings for clients and ultimately deliver award-winning campaigns. Your day to day will focus on growing organic traffic through building content plans, executing link building campaigns and content generation. It’ll be up to you to deliver SEO on-site technical audits and off-site link research, as well as creating and promoting valuable content with the view of earning higher rankings, growing traffic and improving audience engagement. You’ll consistently suggest new SEO and content strategies to clients whilst reporting and updating them on campaign performance, developing solid relationships along the way. As this is the first specialist SEO role for the agency, you’ll be hands on to begin with but will eventually have the opportunity to build a team around you which is super exciting. This is a great opening for someone looking to drive their career forward and progress with a forward thinking agency long-term. What experience you’ll need Extensive SEO experience ideally gained agency side. A clear and up-to-date understanding of SEO best practices. Background in building links and obeying best practices. In-depth knowledge on the on-site technical side of SEO. Experience with industry SEO tools including Moz, Ahrefs, Majestic, Raven, SEMrush, Screaming Frog. Strong Excel skills for data analysis and manipulation. First-rate written and communication skills. Commercial acumen with the ability to juggle multiple projects at any given time. Management experience would be ideal. What you’ll get in return for your talents There is a competitive salary on offer here, entirely dependent on experience but in the region of £30-40k, in addition to benefits which are available on request. It’s also worth noting that the culture here is really fantastic – well-established client base and a lovely team with a relaxed but ambitious feel. What comes next? Please get in touch with Hannah to hear more about this role.
— Highly successful independent agencyLocation:Stratford-upon-AvonSalary:£18-22kLeading agency with an exciting client base. Broader offering alongside specialism in Digital. Great culture and sociable office. We’re working with a leading, independent full-service agency based in beautiful Stratford-upon-Avon. The business partners with a wide range of market-leading global businesses to deliver exceptional results across digital marketing and traditional media. We’re looking for a Junior Digital Exec to join the Paid Media team where you’ll support across PPC, social, and display, as well as managing relationships with clients. What you'll be doing Your role will focus on supporting your team with all things paid media. You’ll get stuck in assisting with keyword research, strategies and building PPC campaigns, as well as PPC optimisations and implementation. The next day your focus might be social campaign builds across Facebook, LinkedIn, Twitter or Pinterest. You’ll need to be adaptable as this will be a fast-paced and varied role where no two days will be the same! You’ll utilise your organisation skills and attention to detail with extensive planning, reporting and research to ensure your team produce the very best campaigns. Supporting with day to day account management will be another key part of your role, it’ll be up to you to ensure client communication is constant and that projects are running smoothly. What experience you'll need We’re open on level here - this role could suit a graduate with a Digital Marketing internship or a junior Digital Marketing professional with at least 1 years’ experience in digital marketing. Understanding of biddable media (Paid Search, Display, etc). Passionate about all things digital marketing. Google AdWords and Google Analytics experience would be ideal but not essential. Experience using Facebook and other social channels to run paid activity would be ideal but not essential. Great organisational skills and time management. Ability to work closely with others at a range of levels. Able to juggle multiple projects at any given time. Willingness to learn, adapt and progress in a fast-paced agency. What you'll get in return for your talents? Salary will be in line with experience but in the region of £18-22k. Other benefits include private health care, pension, a generous holiday allowance and regular team socials. What comes next? Please get in touch with Hannah to hear more about this role.
— Fast growing agency with a hugely experienced and respected management team.Location:BristolSalary:£50k+Flexi working, part time or full time, unlimited holidays. Hugely rewarding culture. Opportunity to work with a portfolio of big name brands. What you’ll be doing As Client Partner you’ll be joining a fast-growing agency that comes with the backing and leadership of a renowned agency leader and success story. With a roster of big name clients already on board you’ll be tasked with owning a portfolio of brands, providing them with an incredible service level that delivers results. This agency doesn’t work on project based work, we’re talking long term contracts with budget clarity and a real partnership mentality, you’ll be embedded into their team as much as your own agency.The agency specialise in brand building, creating value propositions, campaigns and communications across level scale organisations internal audiences. Channels vary greatly from digitally led campaigns, brand development, research and proposition building, events and roadshows through integrated communications. At the heart of everything lies powerful and effective creative concepts, driven by an experienced team. What experience you’ll need First rate senior client management and communication skills gained within an agency environment (we’re open to integrated, digital, brand etc.) An Account Director ready to step up into a Client Partner role, you’ll thrive off the opportunity to join an early stage (though already nicely established) business where you’ll be able to carve a name for yourself and play a leading role in its future success You’ll be experienced operating at a senior level, running client workshops, deciphering requirements and presenting solutions A natural multitasker with excellent attention to detail Have the ability to keep a cool head under pressure when working to tight deadlines What you’ll get in return for your talents You can expect a salary in the region of £45k - £50k (possibly more for the right person), unlimited holidays, flexi working, part time / full time – this is one for those who want to get the work done and know how best they can deliver it. What’s next? Please get in touch with Theo at ADLIB to find out more.
— Fantastic opportunity for a digital specialist!Location:BristolSalary:£60kThis is a rare opportunity for an experienced Digital Lead to join a thriving digital and data agencywhere you’ll enjoy the best of both worlds – a lovely progressive career move with exposure to a host oftier one clients, whilst making the most of a lovely lifestyle in the South West. What you’ll be doing As a Digital Lead you’ll take the lead in devising client strategies, working closely amongst adesignated portfolio of clients, alongside the wider client services team and agency directors. Throughunderstanding your clients businesses, their needs and opportunities you’ll create detailed andcompelling strategies via the agencies offering, be it creative, digital campaign, media or data services.In turn you’ll ensure results are delivered, relationships are strengthened and revenue opportunities aremaximised. You’ll be supported by a team of Account Managers to enable projects and their successful delivery. Thiswill call for top notch leadership and engagement skills, bringing the best out of your team andcollectively achieving great things. What experience you’ll need This is a senior opportunity that calls for a Digital Lead with a strong grasp of complex digital,marketing and creative services. A proven and demonstrable background of delivering strategic thinkingto grow client accounts will be essential, along with impeccable communication skills and the ability tooperate at a senior level. What you’ll get in return for you talents A salary up to 60k, personal development programme, great working environment andculture and the opportunity to be part of a growing and enjoyable business. What next Please get in touch with Theo today for more information.
Marketing case studies
Evolution Power Tools
Tracking down top talent outside the beaten track
- Evolution Power Tools are a fast growing International business expanding their market presence at pace.
- In need of a Paid Search Specialist ADLIB were approached to support in tracking down a marketing specialist that was proving an elusive skill set to find.
- The business location and specialism of paid search meant that there was a small candidate pool within which to source candidates.
- Through an integrated talent attraction campaign, headhunting and tapping into our existing networks we successful sourced and matched them with exactly what they were seeking within 4 weeks.
“ADLIB used their digital marketing expertise and network to source an amazing candidate quickly. This was such a smooth process down to ADLIB's knowledge and proactive nature.”
Oliver Woodland, HR Adviser at Evolution Power Tools Limited
Tracking down a perfect skill and cultural fit
- Outlaw are a new, progressive agency, specializing in branding and packing, in the heart of Bristol.
- They approached us to help them find a Senior Account Manager to come in and help establish their client services offering.
- The specialism of the agency as well as the fact that they were newly established and fast growing meant it was really important to find the right candidate for the role- not only based on experience but also culture.
- Tapping into our extensive network of agency professionals, we were able to find Outlaw’s perfect SAM. She perfectly met their requirements and is set to achieve amazing things there.
"ADLIB took the time to really get to know Outlaw, coming to meet us and getting under the skin of what we’re about. This meant we were able to meet great candidates and make a fantastic hire really swiftly."
Elissa O’Brien, Strategy Director at Outlaw.