Digital Client Services jobs and careers
A career in digital or agency client services acts as a liaison between a business and its customers to ensure that standards met are satisfactory and beyond in order to provide them with exceptional and memorable consumer experiences.
Why consider a career in digital/agency client services?
A role in client services is well-suited to those that are confident face to face, enjoy meeting clients and maintain top attention to detail at all times. Specifically, in digital agencies, you'll have a keen interest in the ever-changing digital world and will thrive in a fast-paced environment.
What a career or job in digital client services may entail…
All roles in client services will be varied in every organisation but the below job examples will give you a better idea of what you could be doing depending on your professional level.
Digital: For example, as a digital account executive you'll support one or a team of account managers with projects within an agency. Sometimes working on one major client account or a diverse portfolio of clients. You'll often work in a fast-paced environment, with the ambition to continuously develop your digital knowledge and skills. In everything you do, you put clients’ needs at the forefront.
If you progress towards a digital account manager role, you'll often work closely with the wider agency client service, planning dev and project management teams. You will play a lead role in the delivery of digital campaigns and web builds for B2C and/or B2B audiences. You'll need a solid understanding of all things digital as it'll be down to you to communicate progress to your clients, as well as managing expectations and problem solving when needed.
On a more senior level (account director), you'll nurture existing client relationships with a hands-on approach. You'll provide professional, planned and responsive direction for your portfolio or clients. It’ll be down to you to develop client plans and to take ownership of the client revenue targets. You'll help deliver fantastic projects for key clients, planning and tracking projects to maximise profitability. Developing and nurturing relationships at a senior level will be at the core of what you do and you'll be able to confidently discuss brand strategy opportunities and challenges.
Agency: An agency based client services director will enjoy being hands-on in the delivery of often digital marketing campaigns. You’ll be working in a fast paced, team orientated environment, ensuring that the client services team are firing on all fronts. You’ll be the pivot between the senior management team and a sizeable account team, supporting, guiding and mentoring, whilst equally enjoying getting amongst client activity and driving success.
Typical role titles include
Digital Account Executive
Client Services Executive
Junior Account Manager
Career progression example
Client Services Director
Digital Account Director
Senior Account Manager
At an entry level, junior/graduate digital client executive on average will be earning between £18k-£20k. At mid-level you’d be looking to earn £25k-£35k and seniors would be looking to earn £40k+.
Is it right for me? The skills it takes...
To work in digital client services, you will need to have strong communication skills, and an attentive, timekeeping mindset. You’ll be a strategically minded and proactive in order to anticipate client requirements.
What qualifications does it take?
To work in client services, you will usually require an undergraduate degree, ideally in marketing however there is no specific need here. A passion for the industry and marketing as a whole is of greater importance.
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— Leading Marketing AgencyLocation:BristolSalary:Up to £30kJoin a recognised and reputable marketing agency. Work with a market leading client on digital creative campaigns. Fantastic career opportunities. This leading marketing agency is in need of a top-notch Account Manager to work on one of their biggest accounts overseeing campaigns for a much loved international brand. What you'll be doing With numerous client contacts to juggle for this multifaceted flagship account, they need someone highly organised, efficient and confident to swiftly pick up the day to day and keep everything on track. As a great relationship manager, you'll keep your clients up to date and happy, working effectively with internal production and development teams for timely delivery of email and creative digital campaigns, consistently exceeding expectations and striving to deliver the highest quality work. What experience you'll need You'll come with a few years experience working within an integrated, digital or direct marketing agency in a client services role, whether that's Account Executive, Senior Account Executive or Account Manager. You'll have strong email/eCRM or creative experience and knowledge, or both! You'll feel at home managing a mix of fast-paced email and creative marketing campaigns, writing detailed creative briefs and managing estimating and invoicing. You will possess the ability to develop rapport and professional relationships with ease and client liaison will be second nature to you. What you'll get in return for your talents Salary is very much dependent on experience but will likely be up to around £30k plus benefits. They're a leading independent agency, and working on a fun and internationally renowned brand will no doubt offer great career progression opportunity and a happy home for your talents. What's next? Please get in touch with Chloe at ADLIB today with your CV to find out more.
— Award Winning AgencyAmazing opportunity for a brand experienced Client Services Director. Join a multi award winning design agency in the heart of Bristol. Lead the growth of existing client and business activity. This is a brilliant role for an experienced Group Account Director or Client Services Director to join one of the South West’s finest brand design agencies. This is a truly exciting opportunity where you will lead from the front, driving success across a portfolio of b2c global brands who you’ll visit on a regular basis, developing and nurturing client relationships and helping steer the business through the next level of growth and beyond. What you’ll be doing You’ll achieve success through effectively leading a client services team of nine, including two Senior Account Directors and two Account Directors. An inspirational leader, you’ll mentor and guide your team to deliver excellence throughout the agencies client portfolio and build longstanding client relationships. You’ll need to be flexible, happy to jump on a plane and visit global clients, growing relationships and spotting key opportunities. With the gravitas and experience to back it up you’ll be holding top-table strategic conversations, getting under the skin of your clients business, products, brands and objectives, and in turn creating and delivering creative and brand led projects across all manner of engagement channels. What experience you’ll need You’ll currently be operating somewhere between Group Account Director and Client Service Director level. A strategic leader with a track record in growing accounts. Branding and packaging would be great to see with a deep knowledge of b2c brands. Your track record will scream big global brands and sizeable team management. An engaging and collaborative approach to work, team orientated and commercial. What you’ll get in return for your talents A competitive salary in line with your experience, generous holiday allowance and benefits package, and the opportunity to work with an award-winning team of creative brilliance, strategic thinking and ambition. What’s next? Please get in touch with Chloe at ADLIB today for a confidential discussion.
— Digital AgencyLocation:WiltshireSalary:£On ExperienceSpecialist digital marketing and eCommerce agency. Opportunity to remain hands-on as well as client facing. Fantastic portfolio of retail clients. One of Wiltshire’s finest digital marketing agencies are looking for an Account Manager to join their collaborative and talented client services team. What you'll be doing As an Account Manager, this is fast paced, plate spinning work at the cutting edge of digital strategy, where the landscape is always evolving and interesting new ways of acquiring traffic online will be added to your client’s digital strategy. You’ll be helping work with the client to scope out what it is they should be doing by way of digital marketing (across PPC, email marketing, SEO, content marketing, conversion rate optimisation and more), passing new requirements and projects to the delivery team and sticking close to your clients businesses, understanding what’s going on in the world of retail with some really interesting clients across multiple sectors. What skills you'll need Experience as a Senior Account Executive or Account Manager within an ecommerce or digital agency. Excellent client management and relationship building skills. Strong copywriting and content creation skills. A blend of creative, analytical and communication skills will be key. Ability to juggle multiple tasks and operate at the pace needed for a high-growth digital agency. Strong experience across PPC, SEO, and email marketing as well as the online customer journey. Passion for the world of digital, marketing and eCommerce. What you'll get in return for your talents A salary of around £25k is most likely here along with a host of benefits. This is a fast growing, successful agency with exciting ambitions for the next couple of years - a journey you’ll be proud to be part of. It's a fun place to work too, and hopefully an environment where you can work for many years to come. What's next? Please get in touch with Chloe at ADLIB with a CV today to talk through full details.
— Brand Design AgencyLocation:BathSalary:£On ExperienceJoin a highly creative brand design agency. Work with international, high profile B2C clients. Lovely offices right in the heart of Bath, just a short walk from the train station. There’s an exceptionally creative, dynamic and inquisitive agency in Bath looking for an addition to their client services team. Whether you’re Account Manager or Senior Account Manager level, if you’re passionate about delivering effective design, working with fantastic FMCG brands and ready to become a part of something rather special then this could be the opportunity you’ve been searching for… What you’ll be doing Based in their central Bath office you’ll be working with global, much-loved brands, taking the lead on client relationships and bridging the gap between the Creatives and the Senior team, who’ll value your support in driving commercial growth. You’ll be a naturally creative and inquisitive individual who enjoys creating stunning excellence and building effective client partnerships. You’ll be supporting and running design projects for a wide range of big-name brands, on a global level. Managing client expectation day to day, you’ll answer queries, manage projects, coordinate resource, input into brain-storming and strategy, invoicing and ensuring financial success of projects through the studio. What experience you’ll need You'll be an agency experienced account manager, or senior account manager simply looking for a new challenge in a creative independent agency. Your experience will be gained in a b2c branding/ packaging design/ marketing agency. You’ll be confident in client management and end to end project management. Passionate about all things creative and able to think on your feet. A genuine love for brands will be essential along with a positive team player attitude! Natural multitasker with the ability to keep a handle on multiple projects at one time. excellent attention to detail. What you’ll get in return for your talentsYou can expect a salary in line with your experience, along with the opportunity to join a growing agency where ideas will be listened to and you can really put your own stamp on the role with gravitas to grow. What’s next? If you’re looking for a role within a vibrant design agency with a truly collaborative environment and great progression opportunities, then please get in touch with Chloe at ADLIB with your CV today!
— in-house Marketing AgencyLocation:BristolType:Salary:Up to £35kExcellent opportunity to move to an in-house role. Great company to work for. Huge variety in the role. A well-known publishing company in Bristol are on the lookout for a Senior Account Manager/Account Director on a 9-12 month maternity cover basis. This is a client-side business with an internal agency, and so we’re ideally on the lookout for those with a marketing agency background with strong client-facing skills. This role is to start in August 2019. The internal marketing agency offers services such as paid search, programmatic, content, integrated, video, and print advertising. Ideally you’ll have gained exposure to a multitude of marketing disciplines, where you have well-rounded knowledge that you are able to draw upon when working with clients. What you’ll be doing This is an incredibly varied and interesting role which will see you taking client briefs, managing work flow, distributing tasks to the appropriate teams, being the point of contact and escalation for clients, and project managing end-to-end. As mentioned above, the types of work will be varied across the marketing mix, and so your ability to call on expertise where needed and demonstrate credibility and knowledge to clients will be incredibly important here. What you’ll need to apply for this role Previous experience within a client services role. Strong marketing understanding across print and digital. Excellent stakeholder management skills. Fantastic organisation skills. Ability to commit to a 9-12 month maternity contract. What you’ll get in return for your experience There’s a salary on offer of up to £35k here. The benefit of this role is having the opportunity to work in a fast-paced agency style environment, but with fewer hours than is typical in the agency world. There are also an array of benefits on offer – all of which can be discussed on application. What’s next? Get in touch with Stacey for more info!
— B2B PR & Marketing AgencyLocation:BathSalary:£CompetitiveJoin a well-regarded Bath based integrated marketing agency. Newly created position for a talented PR and Marketing Account Director. B2B sector experience is a must. There’s a well-established, specialist PR and Marketing agency based in Bath, and they are looking to expand their Client Services team. If you’re an agency experienced Senior Account Manager or Account Director ready to make their next step and have ambitions to become part of something rather special then this could be the opportunity you’ve been waiting for… What you’ll be doing Working closely with the Directors and tight-knit client services team, you’ll take the lead managing key clients, predominately well-known B2B brands within the automotive and construction sectors (though not exclusively). You’ll work closely with clients, getting to grips with their offerings and strategy, delivering effective trade PR and media relations campaigns, as well as brand development, design, social media and digital projects. You'll ensure a high level of client service, efficiency, stunning creative excellence, and financial success of projects through the studio; continuously building stronger and more effective strategic client partnerships along the way. What experience you’ll need Agency experience is a must have here, you’ll be an agency experienced Senior Account Manager or Account Director – gained in either an integrated, PR, brand or design agency. B2B experience is a must, as is a track record in PR and trade media relations. Experience within either the automotive or construction experienced preferred. You’ll bring a commercial drive to pro-actively grow and develop revenue within existing clients. Excellent written capabilities with the ability to translate technical specifications into plain English. First rate client management and communication skills. Enjoy working autonomously, within a supportive environment. What you’ll get in return for your talents In return you can expect a competitive salary, coupled with a highly progressive agency to take your career to the next level, now and for the long term. What's next? Please get in touch with Chloe now for more information.
— Creative Digital AgencyLocation:CirencesterSalary:Up to £25kRecognised and reputable marketing agency to lay your roots. Work with market leading clients on creative campaigns. Multi-tasking, initiative, organisation and a positive attitude all essential! We're searching for an Account Manager to join one of Gloucestershire's top creative digital agencies. What you'll be doing As an Account Manager, you'll play an integral role within the client services team, managing a variety of projects and keeping your clients up to date and happy. You'll be working on of the agencies biggest accounts, a very much loved consumer brand, and with numerous client contacts to juggle you'll need to be organised and efficient in keeping everything on track. Working closely with the internal operations and creative teams for timely delivery of email and creative campaigns, you'll digest briefs, manage the creative and studio process, attend client meetings and ensure status reports are kept up to date. This is a very exciting opening to join a hugely successful and highly regarded agency who offer wonderful learning and development opportunities. What experience you'll need You’ll be an experienced Senior Account Executive or Account Manager having gained your marketing experience from a digital, data, CRM, or integrated agency. You’ll have the ability to build relationships with ease and keep a cool head under pressure. You’ll be super organised and an expert at multi-tasking, able to juggle multiple projects at once. You’ll have strong email/eCRM or creative experience and knowledge, or both! You’ll be a confident communicator with the ability to build relationships with clients and stakeholders. You’ll be self-motivated with bags of enthusiasm, happy to roll your sleeves up and get stuck in from day one. What you'll get in return for your talents You can expect a competitive salary depending on experience and the opportunity to work alongside some of the most talented in the industry, not to mention free breakfast once a week and lots of fun social events. What's next? This is an urgent requirement so if you meet the above criteria, get in touch with Chloe today.
— Award-Winning AgencyJoin a thriving creative communications agency in Bristol. Enjoy leading a client portfolio of fantastic big-name brands. Drive, develop and mentor a team of two Account Managers. This is a great opportunity for an experienced Account Director to provide strategic direction, growth and management of a big-name brand client base. If you like a fast-paced environment, want to work on top brands, think you’ve got an entrepreneurial mindset, have a proactive approach and a creative flair, along with significant integrated agency experience then this could just be the perfect role for you. What you’ll be doing As an award-winning creatively led agency, you’ll enjoy building strong relationships with senior clients, ensuring exceptional and proactive client service is delivered across your team at all times. You’ll work closely and strategically to identify and convert opportunities to grow relationships and revenues, developing client plans alongside a team of dedicated strategists. Channels typically include digital, offline, film and events, from which you’ll design and deliver, winning solutions across your client base, ensuring that opportunities are effective, maximised and drive results. From global rebrands to big brand events you’ll have the chance to work on a fantastic range of creative projects, from developing pitches and proposals, responding to briefs and inspiring the output. Commercially and financially you’ll run your own ship, forecasting, budgeting, reporting and analysing. What experience you’ll need An experienced Account Director with a positive and proactive mindset. A proven track record of developing accounts and delivering creatively led integrated marketing solutions. Sound team leadership and development skills. You’ll be full of fresh thinking and full of creative ideas. Excellent financial and commercial acumen. A clean driving licence is essential. What you’ll get in return for your talents A competitive salary depending on experience, 25 days holiday, bespoke training plans, cycle to work scheme, events, socials and lovely offices etc. What’s next? Please contact Chloe at ADLIB now for further information.
— Experiential AgencyLocation:CirencesterSalary:Up to £30kJoin a leading brand experience agency working with a cracking portfolio of clients. Experience working within an experiential agency required. Competitive salary on offer. We’re on the lookout for an agency experienced Account Manager/ Senior Account Manager to join an award-winning events and experiential agency based in Gloucestershire. What you’ll be doing You’ll be the first point of contact for a designated group of fantastic clients and brands, managing campaigns, building strong relationships and designing and delivering effective experiential solutions to connect brands with their consumers. Naturally you’ll be strategic and advise on campaigns, ensuring the most effective use of budgets to deliver results for your clients. Working alongside the Client Services Director, you will identify new opportunities, deliver new business pitches and lead senior stakeholder relationships. You’ll enjoy managing a range of experiential marketing campaigns, from events to demonstrations, with your fantastic organisation skills you’ll keep projects running like clockwork, liaising with clients on a day to day basis with professionalism and efficiency. What experience you’ll need Proven agency experience is essential here, this will have stemmed from your time served within client services as a Senior Account Executive, Account Manager or Senior Account Manager. Your experience will be gained in an experiential or events company. You’ll be a seasoned events professional, ideally with an established network of contacts. You’ll have a proven track record in liaising with suppliers and venues. You’ll understand the creative process and have experience working closely with internal creative teams. An enthusiastic nature will take you far in this role, if you haven’t done something before; you’ll give your all into it and give it a go. What you’ll get in return for your talents In return you can expect a salary of c.£30k plus a generous benefits package, and a successful agency with lots of scope for progression for the right person. What’s next? Please get in touch with Chloe at ADLIB as soon as possible with your CV!
— Creative AgencyJoin a thriving creative agency based in the heart of Bristol. Become an instrumental part of this progressive agency from day one. Work with an exciting and diverse portfolio of clients. This is a fantastic opportunity for an experienced Account Manager or Senior Account Manager to join an award-winning creative agency in Bristol where you’ll enjoy working with some of the agencies’ key clients, ranging from retail leaders through to FMCG brands. What you’ll be doing Joining a leading creative agency in Bristol, you’ll have the pleasure of working with an exciting portfolio of clients with a focus on strategy and design. You’ll need to be passionate about all things creative and love bringing new ideas to the table, working alongside the creative team to help clients achieve their goals and exceeding expectations along the way. Liaising with your contacts daily, you’ll be managing multiple projects simultaneously and ensuring deliverables are completed on time and on budget whilst making sure your clients are updated regularly on the progress of campaigns – it’s fair to say no two days will be the same in this vibrant agency. You’ll be a commercial and inquisitive individual always on the lookout for organic new business opportunities, and you’ll be driven to deliver work of the highest standard, whilst maximising account profitability. What experience you’ll need You’ll need to be an agency experienced Account Manager or Senior Account Manager, and it’s likely that you’ll have gained your experience within an integrated, creative or branding agency. You will have a track record in delivering brand led integrated marketing campaigns and assets. Multi-channel experience across the full marketing mix – from print, branding, advertising and digital campaigns. You’ll have a passion for delivering the best for your clients and have a strong background in managing campaigns and building relationships. It’s imperative that your communication skills are second to none, you are switched on and are able to go in and hit the ground running from the get go. What you’ll get in return for your talents In return for your talents, you’ll receive a competitive salary, generous benefits package and the chance to work alongside some of the most talented in the South West within a genuinely lovely agency and a collaborative and supportive team. What’s next? They are keen to interview ASAP, so please get in touch with Chloe at ADLIB today if this role is of interest.
Marketing case studies
Evolution Power Tools
Tracking down top talent outside the beaten track
- Evolution Power Tools are a fast growing International business expanding their market presence at pace.
- In need of a Paid Search Specialist ADLIB were approached to support in tracking down a marketing specialist that was proving an elusive skill set to find.
- The business location and specialism of paid search meant that there was a small candidate pool within which to source candidates.
- Through an integrated talent attraction campaign, headhunting and tapping into our existing networks we successful sourced and matched them with exactly what they were seeking within 4 weeks.
“Joe used his digital marketing expertise and network to source an amazing candidate quickly. This was such a smooth process down to Joe's knowledge and proactive nature.”
Oliver Woodland, HR Adviser at Evolution Power Tools Limited
Tracking down a perfect skill and cultural fit
- Outlaw are a new, progressive agency, specializing in branding and packing, in the heart of Bristol.
- They approached us to help them find a Senior Account Manager to come in and help establish their client services offering.
- The specialism of the agency as well as the fact that they were newly established and fast growing meant it was really important to find the right candidate for the role- not only based on experience but also culture.
- Tapping into our extensive network of agency professionals, we were able to find Outlaw’s perfect SAM. She perfectly met their requirements and is set to achieve amazing things there.
"ADLIB took the time to really get to know Outlaw, coming to meet us and getting under the skin of what we’re about. This meant we were able to meet great candidates and make a fantastic hire really swiftly."
Elissa O’Brien, Strategy Director at Outlaw.