Digital Client Services jobs and careers
A career in digital or agency client services acts as a liaison between a business and its customers to ensure that standards met are satisfactory and beyond in order to provide them with exceptional and memorable consumer experiences.
Why consider a career in digital/agency client services?
A role in client services is well-suited to those that are confident face to face, enjoy meeting clients and maintain top attention to detail at all times. Specifically, in digital agencies, you'll have a keen interest in the ever-changing digital world and will thrive in a fast-paced environment.
What a career or job in digital client services may entail…
All roles in client services will be varied in every organisation but the below job examples will give you a better idea of what you could be doing depending on your professional level.
Digital: For example, as a digital account executive you'll support one or a team of account managers with projects within an agency. Sometimes working on one major client account or a diverse portfolio of clients. You'll often work in a fast-paced environment, with the ambition to continuously develop your digital knowledge and skills. In everything you do, you put clients’ needs at the forefront.
If you progress towards a digital account manager role, you'll often work closely with the wider agency client service, planning dev and project management teams. You will play a lead role in the delivery of digital campaigns and web builds for B2C and/or B2B audiences. You'll need a solid understanding of all things digital as it'll be down to you to communicate progress to your clients, as well as managing expectations and problem solving when needed.
On a more senior level (account director), you'll nurture existing client relationships with a hands-on approach. You'll provide professional, planned and responsive direction for your portfolio or clients. It’ll be down to you to develop client plans and to take ownership of the client revenue targets. You'll help deliver fantastic projects for key clients, planning and tracking projects to maximise profitability. Developing and nurturing relationships at a senior level will be at the core of what you do and you'll be able to confidently discuss brand strategy opportunities and challenges.
Agency: An agency based client services director will enjoy being hands-on in the delivery of often digital marketing campaigns. You’ll be working in a fast paced, team orientated environment, ensuring that the client services team are firing on all fronts. You’ll be the pivot between the senior management team and a sizeable account team, supporting, guiding and mentoring, whilst equally enjoying getting amongst client activity and driving success.
Typical role titles include
Digital Account Executive
Client Services Executive
Junior Account Manager
Career progression example
Client Services Director
Digital Account Director
Senior Account Manager
At an entry level, junior/graduate digital client executive on average will be earning between £18k-£20k. At mid-level you’d be looking to earn £25k-£35k and seniors would be looking to earn £40k+.
Is it right for me? The skills it takes...
To work in digital client services, you will need to have strong communication skills, and an attentive, timekeeping mindset. You’ll be a strategically minded and proactive in order to anticipate client requirements.
What qualifications does it take?
To work in client services, you will usually require an undergraduate degree, ideally in marketing however there is no specific need here. A passion for the industry and marketing as a whole is of greater importance.
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— Integrated agency in the center of Bristol!Location:BristolSalary:£30k+Leading communications agency to call home. Brilliant career development opportunities. Fantastic clients to work with. This Bristol based design and communications agency are on the lookout for a brilliant Account Manager to join their lovely team What you’ll be doingWorking closely alongside the Account Director and wider team you’ll deliver fully integrated communications campaigns across print, digital, events, film and social media for fantastic brands with global recognition. You’ll enjoy the autonomy of managing your own projects and key client accounts, delivering exceptional levels of service and developing successful long-term relationships. Your role will be fundamental to the smooth running of the client services team.What experience you’ll need You’ll come with tons of creativity and energy. You’ll be a self-starter and a real team player who’s not afraid of rolling up their sleevesand getting stuck in. You’ll come with a few years’ experience working within an integrated creative agency in a client services role, whether that’s Senior Account Executive, Account Manager or Senior Account Manager. You’ll have a solid understanding of the full marketing mix and the ability to apply these when liaising with clients and implementing projects. You’ll be a natural multi-tasker with excellent attention to detail. You’ll keep a cool head under pressure and will thrive working to tight deadlines. What you’ll get in return for your talentsYou can expect a salary up to around £32k potentially more for the right person, and of course the opportunity to join a widely respected agency and exceptionally talented team who really nurture their staff. They offer a generous holiday allowance as well as fab career development opportunities.What’s next?Please contact Theo at ADLIB with your CV today.
— Fast growing agency with a hugely experienced and respected management team.Location:BristolSalary:£50k+Flexi working, part time or full time, unlimited holidays. Hugely rewarding culture. Opportunity to work with a portfolio of big name brands. What you’ll be doing As Client Partner you’ll be joining a fast-growing agency that comes with the backing and leadership of a renowned agency leader and success story. With a roster of big name clients already on board you’ll be tasked with owning a portfolio of brands, providing them with an incredible service level that delivers results. This agency doesn’t work on project based work, we’re talking long term contracts with budget clarity and a real partnership mentality, you’ll be embedded into their team as much as your own agency.The agency specialise in brand building, creating value propositions, campaigns and communications across level scale organisations internal audiences. Channels vary greatly from digitally led campaigns, brand development, research and proposition building, events and roadshows through integrated communications. At the heart of everything lies powerful and effective creative concepts, driven by an experienced team. What experience you’ll need First rate senior client management and communication skills gained within an agency environment (we’re open to integrated, digital, brand etc.) An Account Director ready to step up into a Client Partner role, you’ll thrive off the opportunity to join an early stage (though already nicely established) business where you’ll be able to carve a name for yourself and play a leading role in its future success You’ll be experienced operating at a senior level, running client workshops, deciphering requirements and presenting solutions A natural multitasker with excellent attention to detail Have the ability to keep a cool head under pressure when working to tight deadlines What you’ll get in return for your talents You can expect a salary in the region of £45k - £50k (possibly more for the right person), unlimited holidays, flexi working, part time / full time – this is one for those who want to get the work done and know how best they can deliver it. What’s next? Please get in touch with Theo at ADLIB to find out more.
— Fantastic opportunity for a digital specialist!Location:BristolSalary:£60kThis is a rare opportunity for an experienced Digital Lead to join a thriving digital and data agencywhere you’ll enjoy the best of both worlds – a lovely progressive career move with exposure to a host oftier one clients, whilst making the most of a lovely lifestyle in the South West. What you’ll be doing As a Digital Lead you’ll take the lead in devising client strategies, working closely amongst adesignated portfolio of clients, alongside the wider client services team and agency directors. Throughunderstanding your clients businesses, their needs and opportunities you’ll create detailed andcompelling strategies via the agencies offering, be it creative, digital campaign, media or data services.In turn you’ll ensure results are delivered, relationships are strengthened and revenue opportunities aremaximised. You’ll be supported by a team of Account Managers to enable projects and their successful delivery. Thiswill call for top notch leadership and engagement skills, bringing the best out of your team andcollectively achieving great things. What experience you’ll need This is a senior opportunity that calls for a Digital Lead with a strong grasp of complex digital,marketing and creative services. A proven and demonstrable background of delivering strategic thinkingto grow client accounts will be essential, along with impeccable communication skills and the ability tooperate at a senior level. What you’ll get in return for you talents A salary up to 60k, personal development programme, great working environment andculture and the opportunity to be part of a growing and enjoyable business. What next Please get in touch with Theo today for more information.
— Integrated agency in the center of Bristol!Location:BristolSalary:£28K+Fast growing boutique integrated agency to call home. Brilliant career development opportunities. Fantastic clients to work with. This is a fantastic opportunity for an agency experienced Account Manager to join an independent creative and marketing agency in Bristol. What you’ll be doing As Account Manager, you’ll be working across a variety of projects from print campaigns including brochures, direct mail and magazines to events and digital campaigns, ensuring that you find the best possible solution to meet your clients’ needs. You’ll get involved with writing creative briefs for the studio and above all be super organised in order to make this all happen on brief and ensure that projects meet agreed timescales. You’ll be an excellent communicator, enjoy the buzz of agency life and be an all-round confident person – you won’t be shy speaking to clients or liaising with the creative team to make sure that projects are ticking along smoothly and iron out any problems before they arise. What experience you’ll need First rate client management and communication skills. Self-starter and a real team player who’s not afraid of rolling up their sleeves and getting stuck in. A few years’ experience working within an integrated, digital or creative agency in a client services role, ideally as an Account Manager.a Solid understanding of the full marketing mix and the ability to apply these when liaising with clients and implementing projects. Natural multitasker with excellent attention to detail. The ability to keep a cool head under pressure when working to tight deadlines. What you’ll get in return for your talents You can expect a salary in the region of £24k - £28k, maybe more for the perfect person and the opportunity to join a growing agency where ideas will be listened to and you can really put your own stamp on the role with gravitas to grow. What’s next? Please get in touch with Theo at ADLIB to find out more.
— 3 Month ContractLocation:BristolType:Salary:£28K+• Join a well-established independent digital/CRM agency in the centre of Bristol.• Working on one of the largest accounts in the agency.• Hands on SAM/AD role. Brilliant opportunity for an enthusiastic Senior Account Manager or Account Director to join a fast paced digital/CRM agency based in Bristol, just a short walk from the train station. This will be a 3 month contract. What you’ll be doing Working within a small tight-knit team, this role offers bags of responsibility, variety and plenty of scope to take on new challenges. You’ll be the sole point of contact for your clients, making sure that digtial/CRM briefs are scoped for the creative team and delivered on time and on budget. What experience you’ll need • You will be an agency experience Account Executive or Account Manager, ideally gained within either digital or CRM agency. • You’ll be highly organised and able to manage your workload whilst working on multiple projects. • You’ll be a confident communicator with a very hands-on approach to problem-solving. • Bags of enthusiasm and a good team player approach will be essential! What you’ll get in return for your talents If successful you can expect a competitive day rate and the chance to join a well-loved, independent agency who work with a portfolio of well-known brands. What’s next? Please get in touch with Theo at ADLIB with your CV today!
— Great agency in the center of Bath!Location:BathSalary:£25k+• Join a well-established independent design agency based in the heart of Bath. • Work with a cracking portfolio of FMCG clients. • Opportunity for progression and development. Brilliant opportunity for an enthusiastic Senior Account Executive or Account Manager to join a lovely design agency based in Bath, just a short walk from the train station. What you’ll be doingWorking within a small tight-knit team, this role offers bags of responsibility, variety and plenty of scope to take on new challenges. You’ll be the sole point of contact for your clients, making sure that briefs are scoped for the creative team and delivered on brief and on budget, so that the client keeps coming back for more. You’ll not only have impeccable communication skills, and good budget management and commercial knowledge, you’ll also be a natural people person who the clients can trust to deliver stunning campaigns time after time. Whether it’s for a branding and identity project, print, brochure or online campaign your efficiency, organisation and high standards will keep everything on track. What experience you’ll need• You will be an agency experience Account Executive or Account Manager, ideally gained within either a design, integrated, marketing or branding agency. • You’ll be highly organised and able to manage your workload whilst working on multiple projects. • You’ll be a confident communicator with a hands-on approach to problem-solving. • Bags of enthusiasm and a good team player approach will be essential! What you’ll get in return for your talentsIf successful you can expect a competitive salary and the chance to join a well-loved, independent agency who work with a portfolio of well-known brands. What’s next?Please get in touch with Theo at ADLIB with your CV today!
— Impressive Digital agencyLocation:SouthamptonSalary:Up to £37kOpportunity to work with a variety of exciting clients. Strategic and hands on role within a successful and innovative agency. Lead a digital marketing team to success. I’m working with an amazing digital design and innovation agency based in the heart of Southampton who are on the hunt for a Senior Digital Marketing Manager to join their lovely team of strategists, technologists, behavioural, product and service designers. What you’ll be doing Your role will focus on working closely with clients to plan and deliver successful digital marketing strategies across Paid Media, SEO, Content and Digital PR & Outreach, building strong rapport and nurturing relationships along the way. It’ll be up to you to manage projects as smoothly as possible, working closely with Account Managers and Producers to ensure everything is delivered on time and on budget, to the highest possible standard. You’ll own client proposals and pitches, developing your portfolio of clients, leading the digital marketing team to success and driving profits. What experience you’ll need Solid experience working in an account management position ideally within a digital agency. Comfortable managing monthly marketing budgets of a few thousand pounds to large six figures. Hands on digital marketing experience ideally across Paid Media, SEO, Content and Digital PR & Outreach. Ability to develop strong relationship and build rapport quickly with clients. Strategic and business savvy with the confidence to lead pitches. Very strong organisational and time management skills. Excellent written communication skills and attention to detail. Ability to manage multiple projects at any one time. What you’ll get in return for your talents We can look at basic salaries of between £30-37k for this role. Please still get in touch if your experience is well aligned but expectations are slightly higher, as there could be some flexibility here. Benefits include a generous holiday allowance, early finish Fridays, free breakfast and lunches, childcare vouchers and much more. What next? Please get in touch with Hannah to hear more about this role!
— Award Winning AgencyLocation:BristolSalary:£CompetitiveAmazing opportunity for a brand experienced Client Services Director. Join a multi award winning design agency in the heart of Bristol. Lead the growth of existing client and business activity. This is a brilliant role for an experienced Group Account Director or Client Services Director to join one of the South West’s finest brand design agencies. This is a truly exciting opportunity where you will lead from the front, driving success across a portfolio of b2c global brands who you’ll visit on a regular basis, developing and nurturing client relationships and helping steer the business through the next level of growth and beyond. What you’ll be doing You’ll achieve success through effectively leading a client services team of nine, including two Senior Account Directors and two Account Directors. An inspirational leader, you’ll mentor and guide your team to deliver excellence throughout the agencies client portfolio and build longstanding client relationships. You’ll need to be flexible, happy to jump on a plane and visit global clients, growing relationships and spotting key opportunities. With the gravitas and experience to back it up you’ll be holding top-table strategic conversations, getting under the skin of your clients business, products, brands and objectives, and in turn creating and delivering creative and brand led projects across all manner of engagement channels. What experience you’ll need You’ll currently be operating somewhere between Group Account Director and Client Service Director level. A strategic leader with a track record in growing accounts. Branding and packaging would be great to see with a deep knowledge of b2c brands. Your track record will scream big global brands and sizeable team management. An engaging and collaborative approach to work, team orientated and commercial. What you’ll get in return for your talents A competitive salary in line with your experience, generous holiday allowance and benefits package, and the opportunity to work with an award-winning team of creative brilliance, strategic thinking and ambition. What’s next? Please get in touch with Theo at ADLIB today for a confidential discussion.
— Branding & Packaging AgencyLocation:FromeSalary:£CompetitiveSuperb opportunity for a seasoned Account Manager/ Senior Account Manager. Award winning creative agency to call home. Become an instrumental part of this progressive agency from day one. This high profile brand design agency seeks a first class Account Manager/ Senior Account Manager to work with an international portfolio of predominantly FMCG and entrepreneurial clients. What you’ll be doing Taking the lead in managing key client relationships the role of the Account Manager/ Senior Account Manager here is to safeguard the efficiency, creative excellence, high quality and financial success of projects driven through the studio; continuously building stronger and more effective strategic client partnerships along the way. And of course whilst ensuring that inspiring stunning creative, branding and packaging solutions wow your clients every time. We’re seeking an experienced client services professional with commercial drive who'll pro-actively grow and develop revenue within existing clients, whilst also inputting into new business wins too. You’ll need to be passionate about all things creative and love bringing new ideas to the table, it’s fair to say no two days will be the same in this vibrant agency. What experience you’ll need Strong client services agency background within packaging / creative / branding agency. Strategically driven approach at Account Manager or Senior Account Manager. You will have a track record in delivering brand led integrated marketing campaigns and assets. You will have impeccable standards with polished communication and client relationship management skills. Due to location your own transport is essential to get there. What you’ll get in return for your talents For all your hard work youll be rewarded a competitive salary DOE plus a generous benefit package and the opportunity to join a truly amazing creative agency that encourage autonomy and growth! What’s next? Please send your CV through to Theo at ADLIB today!
— Digital AgencyLocation:BathSalary:Up to £35kSuccessful specialist digital agency to call home. Fantastic portfolio of well-known brands to work with. Beautiful offices in central Bath. This is a great chance to join a multi-award winning digital agency in Bath, who work with some excellent retail clients and well-known brands. What you’ll be doing This is a fast paced, plate spinning role for an ambitious and solutions orientated Account Manager. You’ll be joining one of the South West’s top independent agencies working with an impressive client list on a range of digital projects with a strong technical focussed. Due to the nature of the websites and products they develop you will need to be a Digital Account Manager with a decent understanding and strong interest in technology. Naturally, you will be a great communicator with the ability to grasp the nitty gritty details of briefs, ensuring clients needs are passed effectively to the development team. With your proactive mind-set, you’ll use data and insights to foresee problems before they arise, ensuring everything runs smoothly and clients are happy. What experience you’ll need You’ll ideally be an Account Manager or Customer Success Manager from a digital agency or software house. You’ll ideally have an understanding of complex design and build processes. If you have worked with clients within the retail/ eCommerce space that would be amazing but this is by no means essential. Experience in maintaining strong client relationships is absolutely key. You’ll need to be proactive and be able to think on your feet. What you’ll get in return for your talents In return, a competitive salary is on offer, entirely dependent on experience. This is a fast growing, successful agency with a roster of impressive clients you can be proud to work with. It's a fun place to work too, somewhere you can progress through the ranks and build a long term career. What’s next? If you’re an experienced Account Manager looking to join a digital agency that’s really going places, get in touch today!
Marketing case studies
Evolution Power Tools
Tracking down top talent outside the beaten track
- Evolution Power Tools are a fast growing International business expanding their market presence at pace.
- In need of a Paid Search Specialist ADLIB were approached to support in tracking down a marketing specialist that was proving an elusive skill set to find.
- The business location and specialism of paid search meant that there was a small candidate pool within which to source candidates.
- Through an integrated talent attraction campaign, headhunting and tapping into our existing networks we successful sourced and matched them with exactly what they were seeking within 4 weeks.
“ADLIB used their digital marketing expertise and network to source an amazing candidate quickly. This was such a smooth process down to ADLIB's knowledge and proactive nature.”
Oliver Woodland, HR Adviser at Evolution Power Tools Limited
Tracking down a perfect skill and cultural fit
- Outlaw are a new, progressive agency, specializing in branding and packing, in the heart of Bristol.
- They approached us to help them find a Senior Account Manager to come in and help establish their client services offering.
- The specialism of the agency as well as the fact that they were newly established and fast growing meant it was really important to find the right candidate for the role- not only based on experience but also culture.
- Tapping into our extensive network of agency professionals, we were able to find Outlaw’s perfect SAM. She perfectly met their requirements and is set to achieve amazing things there.
"ADLIB took the time to really get to know Outlaw, coming to meet us and getting under the skin of what we’re about. This meant we were able to meet great candidates and make a fantastic hire really swiftly."
Elissa O’Brien, Strategy Director at Outlaw.