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9th Oct

Support Engineer

— Web, HTML, CSS, Top Software House

  • Support Engineer within thriving digital software house.
  • Great chance to work with developers and build tech skills (HTML, CSS, JS, PHP).
  • Fun, sociable team, lots of training and development.

This is a brilliant opportunity for a Support Engineer with a strong customer service focus to join a specialist digital design and build company based in the centre of Bath. Theyre looking for someone who is comfortable working with HTML and CSS (maybe you like to code a little in your spare time?) and an understanding of database technologies to join their talented team. 

What experience youll need

  • Experience trouble-shooting technical issues
  • Excellent communication skills.
  • An understanding of HTML, CSS and database tech e.g. MySQL, SQL Server etc.
  • Pro-active and positive approach, able to work with developers and non-techies.
  • Youll get help learning tech skills including JavaScript, PHP and more -a keenness to learn is essential.

What youll be doing

Youll be working alongside their 1st line support team dealing directly with clients and taking charge of support issues for the company technical platform (developed in PHP), which provides the backbone to multiple client websites.  Youll be the go to person to remedy queries, amending code and ensuring the quality of the platform is maintained at all times.  Youll ensure issues that are passed to you are investigated promptly and appropriate action is taken, investigating them and resolving, rejecting or escalating as appropriate. Essentially youll be taking ownership of the platforms success, managing ad hoc projects as required.  You will also help to manage enhancement requests, bug reports and other work requests, whilst ensuring that the pipeline of work is being worked on to advance its progress.

What youll get in return for your talents

In return you will be able to improve and learn coding skills with a possible progression route towards application development or technical project management in the future.  Theres a great fun working environment on offer with pool tables, free fruit/drinks, socials etc and youll be working alongside the experienced development team on a world class product and some fantastic projects.  Youll get a competitive salary (to £24K), generous holidays, training, staff socials, lunches and opportunities to attend tech and company events alongside structure career development.

Whats next?

If this sounds like a role youd be interested in then apply NOW to Ellen (0117 926 9530).

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