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13th May

Senior User Researcher

— Charitable Organisation

Bristol, London or Sheffield
  • Help improve vital social services for those most in need.
  • Work as part of a wider UX and service design community.
  • Enjoy a varied role and work on a variety of digital and offline touchpoints.

We’re looking for a User Researcher to join one of the UK’s leading charities. This role will ideally be based in Sheffield but there are options to be based in London or Bristol if required.

What you’ll be doing

As a User Researcher you will join the charities growing digital department and work as part of a cross functional team of fellow researchers, service design specialists, UX designers, content creators, social media specialists, product owners and developers.

Through a combination of online content, helpline and face to face services this charity delivers vital services to those in need up and down the UK. Good user experience is fundamental to the success of their cause and ensuring the services they offer are accessible when people need them most is a top priority.

Due to the nature of the charities work you’ll be engaging with people from all backgrounds. Your focus will be on gathering qualitative insight, so experience in a breadth of qualitative research techniques will be required. It’ll also be crucial to have good soft skills; you’ll be dealing with difficult subject matter and sensitive issues so will need to engage with users on a human level.

As part of this role you will also mentor and manage a junior member of the team.

What experience you’ll need to apply

  • Past experience in a user research role, comfortable running your own research and testing projects.
  • Exposure to Agile methodologies and working as part of cross functional product teams.
  • Demonstratable experience in a variety of qualitative research techniques.
  • Any wireframing / prototyping experience beneficial.
  • Comfortable mentoring more junior researchers.
  • Happy to take an initial 12 month contract.

What you’ll get in return for your experience

You’ll join a sociable team that’s passionate about improving other peoples lives. Working with a charity means salaries aren’t quite as high as other sectors but you will enjoy a generous pension (of up to 10%), almost 40 days holiday per year and a number of other great benefits.

What’s next?

Please apply with an up to date CV and any relevant supporting case studies.

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