— EdTech software specialists
- Working closely with very talented individuals.
- Tech conferences, training and progression.
- Fast-growing, progressive successful software house, R&D focus.
An exciting opportunity for a Service Desk Analyst has arisen with a hugely successful company who produce some very smart software, including SAAS, for a variety of businesses - always with the aim to improve performance for their top clients. Would you like to join a group of talented individuals who are in an incredibly strong position due to their well-crafted products and dedicated client base? Then this could be the right move for you.
What skills you'll need
- Very good level of IT literacy.
- Excellent verbal and written communication skills.
- A strong ability to pick up new technical details quickly.
- Good attention to detail.
- Good timekeeping.
- Resourceful, energetic and enthusiastic.
What you'll be doing
You’ll be ensuring that all support processes and procedures are adhered to. Ensuring that all product and support manuals and documentation are kept up to date and are of an appropriate standard. Working closely with the support team to ensure client portals are maintained to an appropriate level and up to date. You’ll be making sure calls and emails from clients are responded to appropriately, professionally and within Company SLAs. Escalate Support calls as required to the Head of Services. You’ll be making sure teams are kept informed of client issues, requests or information. You’ll be working closely with the Head of Services in identifying training needed by clients whilst providing support with client data migration and on-boarding processes.
What you'll get in return for your talents
In return for your skills and hard work, you’ll be rewarded with a starting salary of up to £20K, a great package plus fantastic long-term prospects as they have really big plans for the future. They have a fantastic working environment with a smart central office, an Agile/Scrum approach and a strong focus on learning and development including the opportunity to pursue courses, certification and tech conferences. You'll get to be involved with regular events plus Friday beers, table football, regular socials, so this really is a brilliant, friendly and hardworking team to be a part of - they are really proud of what they produce, always sharing skills and ideas and constantly striving to produce their best software solutions yet.
If this sounds like the right opportunity for you, apply now to Tareek for more info (firstname.lastname@example.org 01179 269 530)