Technical Support Engineer
— Ambitious Software House
- Great progression opportunities
- Paid for certifications & qualifications
- Modern offices and fun working environment
A Bristol based software house is looking for a Technical Support Engineer to join their team to help support their growing number of clients. They deliver web-based solutions using Microsoft based technologies with a focus on NFP, public sector and financial services. You will be the first point of contact for clients where you will investigate and resolve any issues that come through as well as proactively working with them to ensure they are getting the best possible service.
What skills you’ll need
- Strong communication skills are essential.
- Experience on a client facing service desk.
- Content management experience.
- Experience supporting CRM systems.
What you’ll be doing
This is a technical role with a customer focus. You should have a good understanding of a variety of technologies in order to understand customer queries and relay them to the wider team. You will responsible for answering phone calls, queries, answering emails and logging incidents. You will be expected to diagnose and try to fix where possible then escalating to other areas where necessary. You will ensure that any calls that cannot be resolved by the service desk are then allocated to the right team in a timely manner. You will raise awareness of any repeat incidents that happen regularly and help assist with trend analysis. If customers have reported incidents, then you will remain in contact and give them the appropriate updates.
What you’ll get in return for your experience
On offer is a salary between £30,000 -£35,000, you will also receive 22 days holiday (which increases with each year of service), paid for certifications & qualifications, regular social events, subsidised parking and bike storage.
Sound great? Send in your CV now for more info to Paige on 0117 926 9530.