Creating teams. Shaping futures.
22nd Nov

1st Line Support Engineer

— Excellent progression opps

Salary: £20K - £25K
Location: Bristol
Type: Permanent
Ref: 8082

Description

  • Exciting, growing company with excellent offices.
  • Fantastic professional development & progression opportunities.
  • Excellent bunch of people & a very supportive environment.

1st Line Application Support Engineer with a keen desire to learn and progress needed to join a growing and very successful tech business in Bristol. You’ll be joining a high performing and hardworking team who genuinely care about what they do. They are looking for someone who shares their work ethic and wants to develop into a 2nd line role.

What skills you’ll be needing

  •  You’ll need to have some experience supporting internal and /or external applications.
  • You’ll need to be excellent at detecting errors and troubleshooting them quickly.
  • Any experience with SQL, Active Directory, Citrix XenApp 7.x and VMware is  beneficial but not essential.
  • You’ll be expected to have a keen desire to learn & continuously develop your technical skills.

What you’ll be doing

As an Application Support Engineer, you will be responsible for providing 1st line support to the company’s internal applications, as well as offering support to their customers. The company provide multichannel contact centre solutions to customers such as Marks & Spencer’s, Three & many more, so customer service needs to be nothing less than excellent. You’ll be working across a range of applications and will be trained on a variety of different technologies, including Genesys. Eventually you will be expected to offer 2nd line support.

What you’ll get in return for your talents

You’ll be joining a very supportive, friendly & sociable team who really look out for each other. The offices themselves are impressive and the atmosphere is second to none. The whole team work extremely hard, and really reap the rewards making the staff turnover very low. Everyone who works there really feels a buzz around the growth & future of the company and the company are sincere advocates of internal progression and development opportunities.

What’s next

If you want to join a company that can offer you exciting work & excellent progression opportunities then send in your CV to Hannah B (01179269530).

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