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Head of Client Services
— Lovely South Coast Creative Marketing Agency
- Renowned for their great culture.
- Award winning agency.
- Beautiful offices to call home.
If youre an agency experienced and driven Account Director/Senior Account Director who'd love nothing more than to join a creative marketing and branding agency in Poole, then look no further.
We are looking for a marketing-led person who has a strong belief in employing a strategic approach to account management. We are looking for someone who can demonstrate a track record of brilliant client management as well as a positive history of working with developers, planners and creatives. As an Account Director, you will be working with a range of clients from different industries on varied projects, including some of the agencies high profile accounts.
What youll be doing
With a wide range of consumer and b2b established accounts, and plenty of exciting new wins coming through the door, youll be joining this thriving agency at a really exciting time.
Connecting with clients at a senior level, youll have the professional communication skills to build valued relationships for your numerous accounts, working as a trusted agency partner who brings new ideas, values high quality and exceeds expectation. Youll have natural commercial instinct, with one eye always on your clients business and brand objectives, pro-actively spotting opportunities for account growth as well as confident leadership abilities to help guide and develop the AM's and AE's in your team.
What experience youll need
Theyre after an experienced client services professional, already at Account Director Level ideally, working in a comparable creative / brand /integrated marketing agency environment. With your confident relationship management and project delivery skills you'll be super-organised, unflappable, enthusiastic and down to earth, with lots of drive and ambition, and youll no doubt be made to feel at home from day one. Ideally, youll also have some understanding and experiences of digital products and services, such as websites, web apps, and digital marketing.
What youll get in return for your talents
In return you can expect a salary up to £55k depending on experience and the opportunity to join a fantastic highly creative brand led agency who offer future progression opportunity for the right person.
This is an urgent need so please get in touch with Chloe at ADLIB asap with your CV today.
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— Exciting Mobile App BusinessLocation:BristolSalary:£50k-£80kExciting Mobile App Business. Fast Growing Team. Central Bristol Location.This is a rare opportunity to join a very well funded, high growth Mobile App business in central Bristol as their new Head of Growth Marketing. With an incredible product and proposition and a well established Marketing team, your role will be to bring energy, ideas, creativity, and to help drive mass acquisition and retention campaigns.What you'll be doingWith an existing team you will bring structure, leadership, direction and energy to ensure the team are goal orientated and delivering exceptional results. As well as being full of ideas, you will find creative ways of getting the brand message out and drumming up interest in the app; you will be directly responsible for mass acquisition campaigns across mainly digital channels. You will need to utilise your expertise across a broad range of channels including SEO, PPC, Social, UX, CRM, Programmatic and more. As well as acquiring new customers, it's imperative to drive strong retention and engagement campaigns ensuring there is consistent messaging and incentives to use the app. With more functionality being implemented in to the app such as Marketplace, and with Machine Learning driving the performance of the app, you will have all of the tools to deliver fantastic results. There is strong funding behind the app and you will have the autonomy to grow out your team as you see fit, whether that's utilising internal resources or engaging with a specialist agency. This is an opportunity to join a really exciting company at the forefront of GreenTech, where the dev team are agile and can make updates and changes on the fly. Currently available in two countries, the plan is to roll the app out Globally and break in to the US this year, so there are some ambitious and exciting targets.What experience you'll need to apply An exceptional leader of cross functional teams Strong broad digital marketing knowledge A great strategist, able to use data/insight to form decisions Proven consumer acquisition/retention experience International Marketing experience would be useful Exceptional communication skills Good problem solving skills, and willing to take risks Analytical mindset, running reports to monitor and optimise campaigns Ideally degree educated or holding a relevant professional qualification such as CIMWhat you'll get in return for your talentsThis is a rare opportunity to join such an exciting and high growth business. You will be able to put your stamp on the department and run things your way. There is a competitive salary (£50k-£80k), good company benefits, amazing new office space, and the opportunity to drive an exceptional mobile app to new heights. What's nextIf you're excited by this opportunity then don't wait around. Apply now or contact Chris (01179 269530) for more information.
— Mobile App BusinessLocation:Central BristolSalary:£22k-£28kExciting Mobile App Business. Fast Growing Team. Central Bristol Location.This could be one of the best opportunities in Bristol right now, the chance to join a very well funded, high growth Mobile App business as their new Digital Marketing Executive. Joining a team of 5 you will work across digital acquisition and retention campaigns, showcasing this incredible app and generating the buzz it deserves. What you'll be doingWorking across numerous campaigns and channels, you will launch and update ad campaigns across all paid, owned and earned channels, optimising as you go. There is a retention team in place and you will work with them on email campaigns and measure the end to end efficacy of these to ensure growth performance is delivered. There will be plenty of analysis and reporting, and you will report on metrics such as app installs, utilising tools such as Google Adwords, Facebook Manager, Adjust, iOS Search Ads, Google Play and Snapchat Manager. This is an exciting and technical role, you will be supported with training and development, and you will grow with a business that will ultimately deliver over 100m downloads!What experience you'll need to apply You will have broad digital marketing experience A strong analytical mindset, happy working with and reporting on data Highly driven and willing to innovate campaigns A strong problem solver, looking for ways to optimise for best results Experience running email campaigns through Mailchimp or similar Ideally you will have worked on some acquisition/retention campaigns Passionate about tech and hungry for success Ideally degree educated or hold a relevant professional qualification such as CIMWhat you'll get in return for your talentsRoles like this don't come up often in Bristol, you will be rewarded with a rare opportunity to join a company at a relatively early stage, which offers the chance to progress in to more senior roles. There is a competitive salary (£22k-£28k) on offer, good benefits, and an incredible new office space, and a working culture you'll be hard pressed to beat or even match!What's nextIf you're excited by this opportunity then genuinely, don't wait around! Apply now or contact Chris (01179 269530) for more information.
— Home and Lifestyle BrandLocation:TotnesSalary:£50-60kThriving, multi-channel retailer. Unique product range. Forward-thinking approach to eCommerce. A lovely multi-channel retailer, based in a beautiful rural location, is seeking an experienced Head of eCommerce to join their established team. You will be responsible for driving their B2C online growth through management and development the website, and providing a stable online platform for all channels to ensure maximum conversion. What you'll be doing This is a new role for the business, which is at a pivotal point in their growth plans, so you'll have the opportunity to really take ownership of the online channels and make your mark. With control over the eCommere budget, your key remit is to assess the current strategy and put together a successful plan for the team to implement. On a day-to-day basis, you will work closely with the Head of Marketing to ensure that the marketing strategy and campaigns are executed effectively across all channels. In a similar vein, you'll manage the digital agency to develop and deliver the digital marketing strategy, reporting on KPIs and sharing insights to optimise traffic and conversion. Maintaining a customer-centric user experience is of paramount importance, in addition to ensuring consistency of the brand image, therefore a key element of this role is site merchandising and managing web developments and integrations. You'll also work with the Buying team to check that product descriptions are correct and support SEO, as well as with the operations department on logistics and stock availability to find commercial solutions that meet customer needs.The IT team will assist you in keeping the website functionality is in line with all in-house and external security measures, and that all processes are GDPR compliant, particularly in relation to the customer database. Finally, you will consistently identify opportunities and activity to support the growth of online channels, reporting monthly on this to Senior Management, in addition to managing the digital channel attributions reports. What experience you'll need to apply Experience managing an eCommerce website end-to-end. B2C retail experience. Experience using Shopify/Plus is preferable. Strong numeracy and analytical skills. Experience using the full Google suite - Google Analytics is essential. Experience in developing digital marketing strategies Technically minded with a customer focused approach Excellent written and verbal communication skills. Experience managing external agencies. What you'll get in return for your experience A salary of £50-60k is on offer, dependent on experience. Please enquire for further information even if your expectations are slightly higher. What's next?Send through your CV and get in touch with Rina on 01179 269 530 to chat through the details!
— Fast Growing Team & CompanyLocation:Bridgwater, SomersetSalary:£40k-£55kWell Known Recognisable Brand. Manage 3 Direct Reports. Rapidly Expanding Team & Company.Here is a great opportunity for a Senior CRM Manager to join a fast growing and well known business in Bridgwater, Somerset. With a strong team to manage, you will be responsible for delivering the annual roadmap and show strong leadership at all times. What you\'ll be doing Reporting to the Head of Marketing and managing a team of 3 to begin with, you\'ll manage the strategic CRM function for the business. The CRM plan is pretty well defined so you will deliver the annual roadmap utilising mainly email, DM and SMS channels.Leading the team, you will take more of a strategic stance and ensure effective delivery of all CRM activity across analysis and campaign management. You will take control of customer data from multiple channels, including in store and POS, and will find ways to create engaging customer journeys. You will ensure all campaigns are delivered on time and on budget making ongoing adjustments when needed. Working closely with the Data Analyst you\'ll use insight to optimise profitability across the various customer touchpoints. Finally, you will also manage suppliers such as mailing houses, software providers, data businesses and postal providers.What experience you\'ll need to apply Significant CRM experience Strong understanding of marketing and CRM principles Proven experience creating engaging and targeted comms to drive behaviour Proven management and leadership skills Ideally some experience working within a retail product environment Commercial acumen and analytical mindset Excellent verbal and written communication skillsWhat you\'ll get in return for your talentsThis is an exciting time to join the business as they go through rapid growth. There is a competitive salary on offer (£40k-£55k), good benefits, and a fantastic team to work with.What\'s nextIf you have strong CRM experience then this could be a great opportunity for you. Apply now or contact Chris (01179 269 530) for more information.
— Ambitious Multi-channel retailerLocation:BristolSalary:£55-65kGrowing retailer. Well-known brand. Friendly, non-corporate culture. A fantastic opportunity has arisen for a Head of eCommerce to lead and deliver significant growth for a delightful brand, via their website and Amazon store. This is a new role for the business, and an opportunity for a highly driven individual to really make their mark, through hands-on implementation and developing commercial strategy. What you\'ll be doingAs the Head of eCommerce, you will have ownership of all websites (UK, FR, GER and US), and be responsible for the overall trading performance and achievement of revenue targets. You will continuously review and develop all online channels to maximise sales and enhance the customer experience, in addition to managing third party agencies. Aside from the website, Amazon is a vital channel for this business, so you will need to manage the store, and understand the vendor/seller process, driving growth through a variety of acquisition techniques and optimisation strategy. Tracking the customer journey will be a key part of your role to increase engagement, loyalty and ultimately increase online orders. You\'ll execute daily reporting and analysis on a range of metrics, having set measurable objectives for each area of revenue and traffic generation. As the eCommerce expert in the business, you will guide and advise other members of the team, collaborating cross-functionally and managing all aspects of the strategy, including content, web design, customer service, analytics, and trading. You will need to monitor developing trends, evaluate new business opportunities within eCommerce beyond current organisational thinking, and lead the execution of new initiatives. What experience you\'ll need to apply Ability to apply e commerce skills across all ecommerce routes to market - pure play and the eCommerce arms of other trading partners. Previously managed an Amazon ecommerce channel. Clear understanding of website function, conversion and trading, as well as SEO, affiliate marketing and PPC. Experience of using online tools to improve website conversion. Strong analytic capabilities with specific knowledge of online marketing analytics. Forecasting/managing stock needs by channel. Ability to build budgets based on ROI.What you\'ll get in return for your experience A salary of £55-65k is on offer, alongside a performance bonus, 25 days holiday plus bank holidays, offices close to Temple Meads station and a friendly, non-corporate culture. What\'s next?Send through your CV and get in touch with Rina for more details!
— Fantastic Well Known CharityLocation:SalisburySalary:up to £30kWork for a well known charity. Fast growing team with great training opportunities. Exceptional culture and working environment.ADLIB are proud to be partnered with a fantastic charity near to Salisbury who are looking for a Digital Marketing Executive to join their fast growing team. This is an incredibly exciting time to be joining the charity, as they go through a period of change and expansion, there is clear direction and huge opportunities to progress your career.What you'll be doingYou will be responsible for planning, optimising and executing digital programmes and campaigns to help the acquisition of supporters, increase beneficiary engagement and raise income and awareness for the charity.Dotmailer is used to deliver email campaigns across the group; you will shape and execute email plans, build templates, optimise and test campaigns and analyse their performance to ensure effective email marketing. You will then run reports through Dotmailer and Google Analytics to track conversion rates and outputs.You will work with the external Digital Agency to plan, create and brief on all PPC activity for the group and so you'll need some good knowledge of paid search. You will also utilise a range of tools such as Google Analytics and Search Console, Dotmailer etc. to evaluate, test and report on the performance of digital content and use your insight to make recommendations and changes. What experience you'll need to apply Previous experience within a digital marketing role. Good experience of ESP such as Dotmail or another email platform Experience of running email campaigns is highly desirable. Sound knowledge of PPC Previous experience utilising analytic tools such as Google Analytics Excellent verbal and written communication skills and attention to detail A desire to stay on top of the latest digital trends. Able to work on own initiative and within a wider team.What you'll get in return for your experienceAs well as working for an incredible cause and a well known organisation, you will have a supportive team, loads of training opportunities and the ability to really progress your career. There is a competitive salary (£25k-£28k) and good benefits including generous holidays, this is a rare opportunity and not to be missed.What nextThis is the easy bit, simply apply now, or contact Chris (01179 269530) for more information.
— lovely Household BrandLocation:Tunbridge WellsSalary:CompetitiveManaging the launch of the eCommerce sites. Well-known Sports brands. Fantastic resources to hand and a broad role across eCommerce. This household brand has been predominantly selling through retail and has realised the need to rapidly upscale their eCommerce offering. Well-known for their retail presence in the UK this role will manage the launch of the eCommerce site and work broadly across the full customer journey. What youll be doingReporting into the Sales and Marketing Director, your role will have the scope to shape the new site based on your recommendations, with support in the form of an overarching plan.As mentioned above, the role is a broad one working across all areas of the customer journey. This is a hugely exciting element of the role to retain the wider control from a more strategic standpoint, as large teams for big brands mean you can get pidgeon-holed into niche areas.Working with the brand managers, marketing execs, developers and graphic designers, youll use your solid experience as a template to outline the digital roadmap for the launch of the site. Digital acquisition channels will include PPC, SEO, Retargeting, Email Marketing / CRM and Social Media, these skills will align with your proven ability to grow sales for B2C brands.This is a hugely exciting role where you can have input on a new site from day one, but also a strong brand backing. Its rare that a new site launch will see such a quick uptake from a customer base, which makes this a really unique role. What experience youll need Excellent track record in eCommerce management, ideally with experience handling the launch of an eCommerce site. Demonstrable management of successful campaigns for PPC, SEO, Social Media. Proven ability to drive strategy and manage both web development and digital marketing. Knowledge of Shopify a real plus. Ability to work across the full customer journey including optimisation, digital marketing, analytics and retention/CRM. What youll get in return for your talentsThere is a competitive salary on offer so please get in touch for more information. Usual Benefits and more included - available on request.Whats next? Get in touch with Marlie to hear more information on this one.
— Amazing CharityLocation:Downton, WiltshireSalary:£36k-£45kWork for a Well Known Charity. Manage an Exceptional Team. Develop & Deliver the Digital Strategy.Here is an exceptional opportunity to join a well known charity in Wiltshire as their new Senior Digital Marketing Manager. You will have a very strong team of Digital Marketing Execs supporting you in the execution of the digital strategy. The website, social presence and email marketing channels will all sit under your remit and you will have a good digital agency to support you further still. If you have the ability to optimise websites and broad digital marketing skills, then this could be a great opportunity for you.What you\'ll be doingThis is a senior role within the business where you will be responsible for leading the development of the digital marketing strategy and taking ownership of all digital channels. You will manage the website, ensuring there is regular testing and optimisation, using A/B testing methods to ensure the platforms are performing well, and finding ways to reduce drop off rates. You will utilise your UX knowledge and run multichannel campaigns to drive traffic to the website and deliver outcomes such as reach, awareness, sign-ups and ultimately donations!With a very strong team of Digital Execs supporting you, you will ensure the social channels and email marketing have a consistent look, feel and experience for customers, and you will utilise analytics tools such as Google Analytics, Power BI and Ads Manager to analyse campaign success and track conversion rates. There is a retained digital agency to provide additional support, and you will ultimately be responsible for the performance across all channels including SEO, PPC, Display and Retargeting. Reporting to the Head of Marketing and collaborating with other Senior Managers, you will join an exceptional team where you will be expected to continue the impressive leadership that the team has already benefited from. What experience you\'ll need to apply Proven experience in a specialist digital marketing role In depth understanding of a range of channels especially web, social and email Broad understanding of SEO, PPC, Display etc. Experience driving customer acquisition campaigns Previous experience with UX and A/B testing would be highly beneficial Good reporting ability Strong people management experience Excellent communication skills, both written and verbal A genuine team player. willing to help out wherever neededWhat you\'ll get in return for your talentYou could not ask for a better team or a better working environment. The culture is fantastic, with exceptional leaders and no egos anywhere to be found. This is a true collaborative environment with an incredible cause behind it. There is a competitive salary (£35k-£45k), good benefits including 26 days holiday and your birthday off, private medical and flexible working.What nextIf you\'re an experienced Digital Marketing Manager, looking for a great challenge, a top team to manage, motivate and lead, and a great cause you can be proud to support, then apply now or contact Chris (01179 269530) for more information.
— Brand new office for innovative not for profit organisationLocation:PortisheadSalary:Up to £36,000Brand new role for the company Flexible & remote working options available Take this not for profit into best in class territoryMy client, an innovative not for profit organisation, is looking to dig deeper into customer data to help improve the customer experience and journey. In order to do this, they are creating a brand new Customer Insight team and this is an excellent opportunity to lead this new team. What you'll be doingWorking with the Head of Insights you will work closely with key business stakeholders to understand the priorities of the business, enact change and help bring the voice of the customer to the attention of the business department heads. This role will be research lead, looking at existing customer data, coming up with surveys and questionnaires for customers and then analysing the results to understand key trends across the business. What experience you'll need Experience working in a Customer Insight or Market Research role Solid data analysis experience Quantitative and qualitative research methodology experience Strong stakeholder management and communication skills Report writing and presentation experienceWhat you'll get in return for your talentsA competitive salary.Amazing waterfront location.Work from home 2-3 days per week.Flexible working hours.
— 10 Month Contract in a Successful Content AgencyLocation:BristolType:Salary:Competitive DOEAn exciting role within a growing team. Professional approach with a fantastic culture. 10-month maternity cover.One of Bristols most well-respected content agencies is looking for a Senior Account Manager to join the team. This is a maternity cover and will be expected to last for ten months. A great opportunity for someone who wants to manage integrated digital campaigns for hard-hitting global clients, all in a business with a fantastic culture and huge scope for professional development.What youll be doingAs a Senior Account Manager (specialising in Internal Communications), you will have responsibility for maintaining and growing IC accounts. You will work maintain a strong senior relationship with clients across the client portfolio to ensure client retention, but also to spot organic growth opportunities. Youll also be leading delivery of projects, taking overall responsibility for the quality control of all campaign/project assets, ensuring they are delivered to the required standard and importantly on time. Finally, you will be heavily involved in managing the profitable delivery of creative projects across project administration (including cost estimates, scheduling and invoicing to support delivery of projects within budget) developing new proposals to secure organic growth within assigned accounts and identifying and delivering sales opportunities.What experience youll need Experience in internal communications. Experience in account management/project management and knowledge of the world of content creation (print and digital) and communications. Have experience of building strong relationships with clients. Be confident in working alongside client business stakeholders. Personable, open communicative - in person, on phone, or via email. Numerate and quick to understand and take on budgeting processes.What youll get in return for your talentsThere is a competitive salary on offer, with benefits including flexible working times, private medical, cycle to work, staff social events and more! Its a great team here with the opportunity to deliver exciting work with a range of awesome brands.Whats next? This is an urgent role so if it sounds of interest please contact Imogen today.
— Great Products & Excellent CultureLocation:TauntonSalary:£30k-£45kHelp deliver a New Brand to Market. Work with Market Leading Products. Fantastic Company Culture/Environment.Here is an exceptional opportunity to join a consumer business in Somerset as their new Product Manager. This is a really exciting time for the business, with new product lines being developed, and a new brand to be launched within the UK, there is a lot going on and a lot for you to be involved in. With a flat management structure, and a truly great culture, you'll have some great aesthetic products to work with and to deliver to market. What you'll be doingYou will introduce, develop and drive all product developments and initiatives within a specific sector. Working across all of the European offices you will become the product expert across the wider group, establishing relationships, sharing knowledge and delivering market leading products.With a strong strategy in place, and a clear understanding of customer/competitor analysis, you'll be launching not only new product lines, but also a new brand to the UK marketplace. This will be a fast paced environment, but there is plenty of support and a huge amount of knowledge within the team, the culture will be hard to beat. Your responsibility will also include pricing, positioning, and working with Marketing on how to communicate the key messages across the market.As well as utilising your full product lifecycle experience, you'll manage key relationships with merchants and high street retailers on a regular basis. As with most roles at this level there will be some International travel required, but on the flip side it's an adult and trusting environment where flexible working will be considered. These really are truly great products to work with, and you'll have a lot of autonomy and trust to deliver the results, this would be a great step up for any experienced Product Manager!What experience you'll need to apply Previous experience within a Product Manager role End to end, full product lifecycle experience Excellent written and verbal communication skills Good knowledge of manufacturing processes Desire to grow and develop a best in class product portfolio Strong analytical skillsWhat you'll get in return for your talentsThere's a competitive salary on offer (£30k-£45k), good benefits, but beyond that you will really benefit from such a great, trusting company culture/environment where you will be given the support and opportunity to really grow and develop your career. What nextIf you want to work for an incredible company, and have a love of product, then apply now or contact Chris Currey (01179 269530) for more information.
— International eCommerce brandLocation:PortsmouthSalary:circa £28kThriving eCommerce retailer. International focus. New role managing PPC for the UK.This online retailer has gone from strength to strength on an international scale with one of the strongest digital marketing teams on the South Coast. To aid the next stage of growth they are looking for a PPC Manager to focus on the UK market.What youll be doingReporting into the regional lead you will be in charge of a mix of channels to help drive traffic into the eCommerce site. These will include Paid Search (PPC), Google shopping, Affiliates, Social and Remarketing. There is however a clear lean towards PPC, so your role will be hands on in nature to manage significant budgets on Google Ads here.Given the international nature of the business youll also need to coordinate with other Online Marketing Managers/PPC Managers to ensure a consistent approach, and to generally bounce ideas off of to ensure you are using the best approach in terms of ROI. Youll be on the cutting edge of new technologies, and proficient in forming business cases to deliver these across the digital team.What experience youll need PPC Executive or Manager, either from agency or client side. Well versed in Google Ads and Google Analytics. Solid Excel skills and an analytical approach. Experience managing budgets to a good level in paid search. Comfortable liaising with stakeholders at a range of levels.What youll get in return for your talentsThere is a salary on offer here of up to circa £28k, although possible more depending on your level of experience, so please enquire if you fall above this bracket.Whats next?Drop Marlie a note with a CV to hear the finer details on this one.