Online Trading Manager
— Sizeable eCommerce brand
- Own the Online Trading plan.
- Elements around customer journey optimisation, further to traditional trading.
- Clicks and Mortar proposition.
This eCommerce business brings together a blend of big-player multi-channel retail and a thoroughly enjoyable working culture. The result? A company who can move quickly with internal processes to drive growth in the right way. The next step of their journey involves hiring an Online Trading Manager to own the online trading plan.
What you’ll be doing
Working as part of a team of 10, you will work in tandem with digital marketing, graphic design, web development and eCRM to deliver an optimal customer experience. All the while ensuring this remains in line with the multi-channel offering. You’ll ensure that processes run smoothly with the online merchandising team to upload new products efficiently with the right look and feel. Alongside this the trading activity will be discussed with relevant buying teams to ensure products are available. The day to day will involve tracking performance and customer behaviour to tweak these processes.
This leads nicely into aspects such as A/B and MVT testing to identify areas for improvement with respect to customer experience. The development team will be on hand to implement positive changes so you’ll manage these processes end to end too. Examples include monitoring the cross/upsell tool to improve commercial outcomes.
What experience you’ll need
- Online Trading experience in an eCommerce setting and owned a trading plan.
- Key focus on strategy and managed online merchandising processes. Good working knowledge of site merchandising tools.
- Knowledge of how to improve customer experience and run A/B & MVT testing (desirable).
- Strong customer focus.
- Worked for a Clicks and Mortar retailer.
What you’ll get in return for your talents
Salary on offer here is in the region of £35-45k depending on experience (although please get in touch if interested and your expectations are a touch above).
Drop Joe a line or send over a CV to hear more information about this role.Back to jobs