Application Support Engineer
— Award-winning software house
- Progressive company with an award-winning platform.
- Generous benefits scheme and flexible working options.
- Central location, modern offices and collaborative work environment.
An award-winning software house is looking for an Application Support Engineer to join their team in Southampton after recent expansion internally. The business has built a product which is based on employee engagement & analytics, focusing on tapping into employee experience and comparing how different teams collaborate and reward themselves. Having set up 15 years ago and now employing over 170 people, the business work with a varied client base of small and large businesses spread across the retail, telecoms and financial sectors, plus many more.
What skills you’ll need
- Proven experience in an Application Support role.
- Knowledge of SQL with the ability to support MS SQL Server 2012 or later.
- Awareness of ITIL principles.
- Ability to manage & support multiple tickets from within a ticket management system at all times.
What you’ll be doing
Joining a collaborative Application Support team in Southampton, you will be supporting and resolving multiple tickets on the ticket management system, ensuring you are aware of ITIL principles at all times. You will help with the release processes across a variety of environments as well as creating technical knowledge documents to be used internally with new starters and ‘non-techie’ employees. You will be expected to maintain a high level of communication across the business and must also be flexible to work on a rota basis, with the potential of some nights and weekends a possibility.
What you’ll get in return for your experience
The business offers a great range of rewards which includes 25 days holiday (plus your Birthday off!), private healthcare, life assurance, flexible working, income protection etc. You’ll also get access to their award-winning online benefits scheme, which includes discounts on travel, cinema tickets, gym discounts and even a company car programme (effectively a ‘cycle to work scheme’ but for cars!). You’ll get a breadth of training and development opportunities including access to technical courses, conferences and study agreements. The culture is very tight-knit and in really modern offices, with all employees collaborating well and really defining a ‘social’ culture!
This is a fantastic opportunity for someone looking to be their best, so give Joe a call or send in your CV to have a chat!
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