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3rd Dec

Application Support Engineer

— Award-winning software house

Location:
Southampton
Type:
Salary:
£25K - £35K
  • Progressive company with an award-winning platform. 
  • Generous benefits scheme and flexible working options. 
  • Central location, modern offices and collaborative work environment.

An award-winning software house is looking for an Application Support Engineer to join their team in Southampton after recent expansion internally. The business has built a product which is based on employee engagement & analytics, focusing on tapping into employee experience and comparing how different teams collaborate and reward themselves. Having set up 15 years ago and now employing over 170 people, the business work with a varied client base of small and large businesses spread across the retail, telecoms and financial sectors, plus many more. 

What skills you’ll need

  • Proven experience in an Application Support role. 
  • Knowledge of SQL with the ability to support MS SQL Server 2012 or later. 
  • Awareness of ITIL principles. 
  • Understanding of various programming languages such as HTML, JavaScript & C#. 
  • Ability to manage & support multiple tickets from within a ticket management system at all times. 

What you’ll be doing 

Joining a collaborative Application Support team in Southampton, you will be supporting and resolving multiple tickets on the ticket management system, ensuring you are aware of ITIL principles at all times. You will help with the release processes across a variety of environments as well as creating technical knowledge documents to be used internally with new starters and ‘non-techie’ employees. You will be expected to maintain a high level of communication across the business and must also be flexible to work on a rota basis, with the potential of some nights and weekends a possibility. 
 
What you’ll get in return for your experience

The business offers a great range of rewards which includes 25 days holiday (plus your Birthday off!), private healthcare, life assurance, flexible working, income protection etc. You’ll also get access to their award-winning online benefits scheme, which includes discounts on travel, cinema tickets, gym discounts and even a company car programme (effectively a ‘cycle to work scheme’ but for cars!). You’ll get a breadth of training and development opportunities including access to technical courses, conferences and study agreements.  The culture is very tight-knit and in really modern offices, with all employees collaborating well and really defining a ‘social’ culture!  
 
What next?

This is a fantastic opportunity for someone looking to be their best, so give Joe a call or send in your CV to have a chat!

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  • 3rd Aug

    Technical Consultant

    — Fast-Growing Product Specialist, Remote

    Location:
    Remote / Southampton
    Type:
    Salary:
    £35K-£50K
    Systems implementation & configuration HTML, CSS, C#. Generous benefits, excellent career progression and development. Remote working and fantastic South Coast offices. Following major growth throughout the last 2 years, an award-winning SaaS provider is looking for a number of Technical Consultants to join their team in Southampton. The business has built a product which is based on employee engagement & analytics; it focuses on employee experience and comparing how different teams collaborate and reward themselves. Having set up 15 years ago and now employing over 150 people, the business work with a varied client base of small and large businesses spread across the retail, telecoms and financial sectors, plus many more. **The role can be completed remotely but they would like to see you once a month at their offices once they are open** What skills you’ll need Proven coding experience using HTML, CSS and C#. Significant knowledge of systems implementation & configuration. Expertise with SQL; especially for data visualisation. Data-driven mind set with strong analytical & numeric skills. High-level of time management with an ability to work under pressure at pace. Any training or coaching experience would be useful. Any experience with Microsoft Access would be highly beneficial. What you’ll be doing Reporting into the Head of Technical Consulting, you will take ownership of the implementation and support of an award-winning platform (as well as adding new features), often working across multiple projects concurrently. It’s expected that you will champion the configuration of software as well creating/executing test scripts and cross-examining data using SQL. This is a reasonably data-driven role with a high level of analytical skills needed, so you’ll need to be comfortable in that sort of setting whilst operating at a fast pace in a changeable environment. You will support with mentoring more junior colleagues in the team, involving yourself in peer-to-peer reviews to ensure that quality standards are kept at the highest possible level at all times. What you’ll get in return for your experience The business offers a great range of rewards including competitive salary (£35-50K) and benefits including 25 days holiday (plus your Birthday off!), private healthcare, life assurance, flexible working, income protection etc. You’ll also get access to their award-winning online benefits scheme, which includes discounts on travel, cinema tickets, gym discounts etc. You’ll get a breadth of training and development opportunities including access to technical courses, conferences and study agreements.  What next? This is a fantastic opportunity for someone looking to be their best, so give Mike a call or send in your CV to have a chat!