— Exciting Eco-Friendly Fashion Brand
- Ethical approach with a strong brand proposition.
- Broad eCommerce management role.
- Strategic / hands-on and team management combined.
With a large number of Fashion brands in London its refreshing to see a business with a unique offering. Environmentally sound, long-lasting, high quality clothing - they stand by their values and this clear in the messaging of the brand.
They are seeking an eCommerce Manager to take their growth online to the next level. With stores in both London and New York, the site will help drive direct eCommerce sales and footfall to the stores.
What youll be doing
Youll manage a team of 4 including an eCommerce Coordinator, Customer Service advisor, Photographer and Fulfilment Executive. Of course youll drive online performance with the team, however a hands-on approach is required across the board to lead by example. This includes digital acquisition, retention and conversion, which is a real positive to have full ownership of the eCommerce customer journey.
Working with the Operations Director youll use continual feedback from customer data to input on your strategy. Youll propose continuous improvements across key metrics including customer acquisition, retention, conversion, order value, returns and cancellations. Having an understanding of the warehousing and customer service will set you up nicely for a Head of eCommerce role in the future.
Given the size of the proposition were ideally looking for someone with fashion experience and a track record in growing a smaller / medium size brand. An understanding of eCommerce merchandising / trading is a must, alongside exposure to key channels (Social, SEO, Affiliates, Paid Search).
What experience youll need
- eCommerce management experience for a fashion brand.
- Ideally a track record in growing a small/medium size offering.
- Mix of team management and hands on skills.
- Online merchandising experience - Shopify a real plus.
- Solid use of Google Analytics and how this ties into key channels (SEO, PPC etc).
- Proficient with Excel.
What youll get in return for your talents?
There is a competitive salary on offer in the region of £30-40k, depending on experience. Benefits include an open office environment in Central London, free clothing and an accrued holiday scheme.
What comes next?
Get in touch with Marlie to hear more on this one.