Service Transition Analyst

• FTSE 100
• Excellent salary and package including 20% pension
• Great opportunity for promotion

An exciting opportunity to join this successful FTSE 100 organisation with an ambitious growth agenda.  The company is fast paced and entrepreneurial, offers excellent promotion opportunities and is a well-known trade retailer that continues to go from strength to strength.

What you'll be doing:

You will be supporting the Service Design & Transition Manager to ensure that projects, new services, releases, and changes move smoothly from development into production.
You will be responsible for identifying, co-ordinating and managing service acceptance / service readiness activities you will ensure that new & changed services are delivered to meet customer user requirements before going live. Completing the necessary Service documentation required for new or changed services; and work with other areas of the IT teams to ensure that documentation produced is fit for purpose.
You will ensure that all the necessary teams required in transitioning and supporting the service are engaged and have the necessary Service documentation, skills and knowledge transferred prior to going live.


What experience you'll need to apply:

• Practical knowledge and experience of Service Transition / Service introduction and ideally some Service Design.
• Process design, management, and documentation/authoring skills; with strong ability to chair, facilitate and lead meetings, workshops, and other such structured sessions.
• ITIL awareness, preferably supported by ITIL certifications
• Preferably someone with a strong background in Service management roles, with solid understanding of service management frameworks and processes
• Understanding of Agile methodology
• Innovative and positive team player with excellent communication and service skills
• Confident in presenting technical issues and managing the demands of non-technical staff and senior stakeholders.

What you'll get in return for your experience:

Salary up to £50,000 plus a 10-15% bonus, 25 days holidays bank holidays, 20% pension scheme, health care, life assurance and more.

What's next:

Like the sound of this one? Apply with your CV or get in touch with Sophie to find out more.