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23rd Feb

Senior Service Designer

— Meaningful Projects

100% remote
  • Join a fast growing consultancy that is renowned for delivering outstanding work on meaningful projects
  • Be part of a team with a genuine commitment to being a brilliant place to work.
  • Work 100% remote long term.

We’re looking for a Senior Service Designer to join a brilliant service design consultancy in Bristol. 

What you’ll be doing

You’ll be joining a team of user researchers, UX and service design specialists working in public sector and health to improve the way people experience services. The goal: better experiences for better lives.

Through research-led discoveries you will uncover problems worth solving and use the evidence as a foundation for service design work.

Highlights of the company’s work include:

  • Working with the NHS to improve mental health services
  • Helping the NHS adapt the 111 service around user needs
  • Designing a collaboration platform for DCMS
  • Running extensive user research to help DVSA pass GDS assessment
  • Running user research in job centres across the UK for Policy Lab
  • Partnering with Scope to co-create support services for disabled people

As a Senior Service Designer you’ll be leading on research projects, facilitating workshops with clients and bringing solutions to life through sketching and prototyping.

Working as part of a cross functional team on discoveries and alphas you’ll collaborate with researchers, project managers, developers, product people, clients and agency partners alike.

You’ll be working closely with clients becoming a trusted partner, helping them to understand their users and evolve their services over time.

What experience you’ll need

  • You are looking for a meaningful challenge
  • You want to work somewhere where you can do your best work
  • You are driven by your values and want to focus your effort on projects that reflect those values.
  • You love working in the first diamond
  • You have an open collaborative mindset, you know you don’t have all the answers
  • You love working in a fast-paced agency environment
  • You have a background / education in design or research be it service design, UX, product design, industrial design, human factors, psychology or other related subjects
  • You are familiar with working alongside agile delivery teams (partners)
  • You have strong visual communication skills
  • You are confident choosing the right fidelity at the right phase. This isn’t a UX design role but whiteboards, sketches, storyboards, diagrams and low fidelity clickable prototypes are part of your toolkit
  • You are confident running design research - both discovery and evaluative
  • You are able to work remotely for now and in the future comfortable with two days a week in the Bristol studio
  • You have proven commercial experience in service design and are comfortable leading on design and research projects that tackle complex problems.
  • You have great people skills and stakeholder management experience

What you’ll get in return for your experience

The team has a great culture so you can expect to work with a friendly and very knowledgeable bunch. There is a bonus scheme, health care scheme, 25 days holiday (+ bank holidays), plus your birthday off, a personal training budget, flexible working options, a pension and being part of a business that you can help shape.

What’s next

Please apply with an up-to-date CV and any supporting case studies of work.


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Who's managing this role?

Sam Firth

Sam Firth

— Head of Design User Experience & Design

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