Back to all jobs
12th Jul

IT Network Support Engineer

— Network Infrastructure, Telecoms & Security Systems

Cardiff Area
  • Progressive, service in the public sector.
  • Large scale, single site network & telco support.
  • High performing support team, providing a business critical function.

2nd/3rd Line Engineer needed within a national public service, responsible for support and maintenance of the network infrastructure, telecoms and security systems. With exciting career progression prospects, you will be playing a vital role within the support team.  Giving input on the diagnosis of problems, while ensuring optimal reliability and infrastructure performance.

What skills you’ll need

  • Excellent commercial knowledge of CISCO, Wireless, Skype for Business, Remote Access Systems and the Microsoft toolset (e.g. Windows OS, Active Directory).
  • Extensive IT troubleshooting exposure (in a 2nd or 3rd line capacity).
  • Working understanding of VOIP telecoms and mobile systems - engineering, design, implementation and support.
  • Detailed awareness of Firewall functionality (such as Darktrace) would be advantageous.
  • High functioning levels of self-motivation, a real ‘GSD’ mentality.
  • Very strong customer service orientation; dealing with various end users and stakeholders.
  • Ability to effectively prioritise tasks, while working in a high-pressure environment.
  • Experience of working in a team-oriented, collaborative workforce.

What you’ll be doing

While being part of a wider support team, this role functions within a team of 3 support engineers. Playing a key part in the operations functionality, you will be maintaining and developing desktop/end user IT Systems, Network and Telecoms. To ensure complete support coverage, the team works a shift pattern, one that involves and evening and weekend on call rota.

What you’ll get in return for your talents

You’ll be rewarded with a competitive salary, with a generous benefits package that includes; excellent pension, 25 days holiday, flexible working options, free parking and more. You’d be joining a friendly team, who love what they do and be presented with the chance to add significant value to a well-respected organisation.

What’s next?

To discuss this opportunity further, send your CV to Rich or call to find out more. 

Back to all jobs

Who's managing this role?

Myles Hickman

Myles Hickman

— Recruiter Developers & Technology

Infrastructure & Support jobs

Search all jobs
9 jobs found