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22nd May

Application Support Analyst

— Award-winning IT services provider

Location:
Chippenham
Type:
Salary:
£30K - £40K
  • Hands-on Technical Support role.
  • Work on cutting-edge enterprise solutions and technology.
  • Flexible working hours, on-site parking, R&D.

A leading developer of information, communications and advanced technology solutions is going through a real growth period and is looking for an Application Support Analyst to join them in their Chippenham offices. They work predominately with blue-chip and public sector organisations across a broad variety of markets including marine, environment and space, meaning youll be supporting customers in some seriously exciting sectors and will also have the opportunity to go out on client site and provide support first hand. This is a hands-on role where you will be developing application fixes and upgrades as well as providing technical support.  

What skills you'll need

  • Previous experience in an application support role.
  • An understanding of application development.
  • Basic .NET coding abilities, i.e. bug fixes, simple code changes etc would be beneficial. 
  • Experience of SQL Server & SQL scripting. 
  • Knowledge of build management and release processes.
  • Good working knowledge of Unix/Linux would be a bonus.
  • Exposure to Cloud computing such as AWS or Azure is desirable but not essential. 

What you'll be doing

Sat within the Enterprise Solutions and Defence Division you will be responsible for providing technical support to business customers. You will work closely the service delivery and project teams to provide 2nd & 3rd line support such as application fixes and workarounds as well as getting involved with ad-hoc development work as a result of customer change requests. You'll be the go-to technical expert for customers, helping them to understand complex technical issues; therefore a good understanding of application development is key. Further, you will look after system builds and releases, supporting database and application upgrades on externally hosted environments and reporting software issues to relevant 3rd parties.  You will be based out of their Chippenham office with some travel to customer sites across the South West to provide onsite consultation and support. You will also be expected to be available for the occasional scheduled out of hours evening and weekend work for which you'll receive overtime compensation. This is a nice and varied role both in terms of the work youll be carrying out day to day and the projects youll be working on.

What you'll get in return for your talents

On top a salary of up to £40K, you will be entitled to 25 days holiday, rising by 1 day each year, flexible working hours, on-site parking, a generous pension contribution, private health care, life assurance, income protection, SIP, Childcare vouchers and much more. With an emphasis on R&D, you'll have access to excellent training and personal development opportunities.  

What's next?

If this sounds like a great opportunity to you, email your CV directly to Ellen (01179 269 530) for more info.

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