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10th Jul

Retention & Loyalty Marketing Manager

— Thriving British brand

Location:
Somerset
Type:
Salary:
£48-53k
  • Respected retailer with Global reach. 
  • Opportunity to lead and develop a team. 
  • People-first culture. 

This is a fantastic opportunity for a Retention Manager to take a leading role within a global organisation. The brand has a rich heritage coupled with an innovative digital marketing strategy, and you’ll get to manage a high-performing team to deliver retention activities that drive eCommerce sales. 

What you’ll be doing 

As the Retention and Loyalty Marketing Manager it will be down to you to drive strategic retention activities to deliver sales for the European eCommerce channel.

You will have a passion for leading teams and getting results as you will be responsible for managing teams covering email marketing, display channels and data insights.

You will be managing successful delivery of customer retention to hit commercial sales targets, as well as performing customer segmentation analysis, profiling and reporting to shape future personalisation plans.

What experience you’ll need to apply

  • Extensive knowledge of customer retention and loyalty strategies. 
  • Proven evidence of driving performance and growth across digital channels. 
  • Previous experience managing large budgets. 
  • Ability to motivate and manager a team. 
  • Experience with CRM Database systems.
  • Strong relationship-building and influencing skills. 
  • Experience within an eCommerce environment is highly desirable. 

What you’ll get in return for your experience  

As well as development opportunities, pension and a competitive salary, you’ll also enjoy a variety of benefits. These range from 25 days’ holiday (plus bank holidays) to discounted healthcare and company products. 

What's next?

Send through your CV and get in touch with Rina for more information! 

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