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26th May

Technical Client Success Director

— Affiliate Marketing Network

Location:
Bristol
Type:
Salary:
£40-50k
  • Link between clients and technical integration team. 
  • Manage API integrations from a strategic POV.
  • Opportunity to lead a team. 

Reporting to the COO, the Technical Client Success Director will be responsible for all strategic business integrations and lead the customer success team. 

What you’ll be doing 

You will gain a comprehensive understanding of the business’ products, platform and tracking. Leveraging customer knowledge, existing technical expertise and affiliate marketing insights, you will work with your team to ensure overall adoption of the company’s solutions, to drive greater business value and customer satisfaction. You will own the implementation and adoption of new features related to the company API to drive performance.

You will develop strategic long-term relationships with a portfolio of new and existing partners who require technical support. You will ensure processes are in place so that all clients are connected with the right resources for assistance and provide a structure of escalation points, to resolve unexpected issues and technical related queries in a timely manner.

You will be responsible for delivering both internal and external technical documentation for the business including but not limited to; Integration manuals, API guides, technical support material. The role will also require you to support the Sales lead and Global Head of Growth with RFP’s and technical related specs.

What experience you’ll need to apply

  • Previous experience describing and explaining web based technologies and forms of communication.
  • Technical integrations experience, and a detailed understanding of web- based technologies including but not limited to HTML, JS, RESTful APIs. 
  • Excellent written and verbal communication skills, and an ability to convey technical aspects to a non-technical audience.
  • Strong presentation skills and the ability to encourage and drive adoption of products being developed with key partners.
  • Ability to effectively lead a team and develop strong relationships with internal and external stakeholders.
  • Experience driving cross team collaboration with a positive and proactive approach to solving problems. 
  • An understanding of affiliate marketing and how an affiliate network operates is highly advantageous. 
  • Prior experience from SaaS, Software and Web application-based industries is also preferred. 

What you’ll get in return for your experience  

You’ll receive a salary of £40-50k, DOE, alongside some fantastic company benefits. 

What's next?

Please send your CV to Rina for consideration.  

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