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4 jobs found
  • 21st Sep

    Technical Product Owner

    — eCommerce

    Location:
    Bristol + Remote
    Type:
    Salary:
    On Experience
    Brand new role to own and evolve the Product suite of a specialist eCommerce consultancy. Work with exciting lifestyle brands on a large scale. Blend of product strategy and delivery, relieving the Operations Director & MD of the 'product' hat. This is a brand new role for an experienced Product Owner to join an eCommerce consultancy that are growing from strength to strength. They're clear market leaders in their space and have ambitious growth plans - this is where you come in to help drive that forward as their first Technical Product Owner.  What you’ll be doing Reporting in to the Operations Director you will be the first Product person brought in - and will be trusted with taking their proposition forward from (very) solid foundations. This will be an end-to-end product management role with a healthy blend of product strategy / discovery work as well as Agile delivery work. From day to day, then, your activities will be varied -  from owning and managing the product roadmap to spotting opportunities to improve the functionality and drive revenue growth, from prioritising features or software updates to acting as the glue between all internal business functions required to successfully ship software updates frequently. This start-up have already made waves within the US market and are launching in to European markets and they have responsibility for their clients entire eCommerce journey. With their existing clients scaling through to a strong pipeline of new clients to onboard there will be lots of work to get stuck into from the get go!  What experience you’ll need You will bring experience working as a Technical Product Owner/ Product Owner currently within eCommerce. Shopfiy experience is essential.   You will know your way around processes and implementing governance. Ability to translate product concepts and ideas into functional requirements.  Agile experience.  Experience in working in a fast-paced environment managing multiple projects simultaneously.  Strong interest/ exposure to strategic product development. You'll have very strong stakeholder management skills with the ability to collaborate effectively with technical and non-technical colleagues and to navigate parent-company dynamics effectively. You'll have strong commercial and strategic skills to compliment your technical product skills and have a strong track record of driving commercial performance across products under your remit. What you’ll get in return for your talents A competitive salary is on offer which will come down to experience, plus an extensive benefits package, an excellent working environment with the opportunity to work split your time between their Bristol City Centre offices and remotely.  What’s next? If this sounds like the perfect role for you then please don’t hesitate to apply with an up to date CV for immediate consideration.
  • 11th Sep

    Senior IT Business Analyst

    — Insurance

    Location:
    Bath
    Type:
    Salary:
    Up to £45k
    Brand new Senior IT Business Analyst opportunity. Play a pivotal role in the Digital Transformation function of a growing and successful organisation. Enjoy a variety of projects in a fun, friendly, flexible environment. As my client continues to grow, they’re looking to bring on board a talented individual who can operate as a Senior IT Business Analyst, with some systems analysis and technical experience. If digital transformations, systems integrations and migrations and customer centric projects are your bag then this could be the perfect career move for you. What you’ll be doing You will enjoy working on a variety of projects differing in size, complexity and budget within a collaborative and friendly environment that promotes progression and training. As a seasoned Business or Systems Analyst some of your focus will be working on multiple systems and integrating those systems to deliver maximum efficiency and business value. You will manage information flow and requirements, as well as make strategic decisions about what functionality belongs inside what system. In the role of Senior IT Business Analyst, you will work cross functionally with multi-talented technical colleagues i.e Developers and Testers, which offers the opportunity to further develop your skills and knowledge within software/website development as well as hone your client management abilities. Whilst the role has no direct line reporting responsibilities, someone with experience of managing or mentoring others is desired, as when the team grows further and you progress, the opportunity to manage others will be available. The role sits within a friendly and busy Change & IT team comprising other BA's, PM's and reports into a Product Owner. The role is initially remote due to Covid measures, and whilst no deadline has been set to return to the office, this is something we expect in the coming months. It's very likely some remote working will remain in place indefinitely, however some office time is required as the business uses a sprint process which requires face time. What experience you’ll need Previous experience in a Business or Systems Analyst role, with a good amount of experience edging to senior or you may be operating at Senior level as a Senior Business Analyst in your current role. Background in software development and web applications, with understanding of the full lifecycle. A continuous improvement mentality with a desire to improve the customer journey - CRM, website, portals, processes. Ability to utilise your broad knowledge of multiple ways of working with the digital capacity – from front-end and user centred design projects (UX) through to CRM migration and Salesforce Implementation. As is, to be process mapping. Experience working with Agile, ideally within Financial Services. Good communication skills, leading cross-functional teams internally and externally and stakeholder management. Strong processes, ability to implement change and review processes to improve effectiveness. You will have experience in digital transformation projects in previous roles and understand challenges. A flair for forecasting potential hiccups and solving issues before they arise. What you’ll get in return for your talents The salary on offer is in the £40k - £45k range, in addition to a clear path to progression and personalised development plan. You will enjoy operating within a fun, friendly and flexible environment as a key influencer on a significant digital transformation package, and real variety of projects. What’s next? If you fit the above criteria then get in touch with Aaron at ADLIB with an up to date CV today!
  • 10th Sep

    Telephony Sales Improvement Manager

    — Insurance

    Location:
    Bristol
    Type:
    Salary:
    Competitve
    Opportunity to join a market-leading financial services provider. Cool, modern offices in the heart of Bristol, easily commutable from Bath, Newport, Cardiff, Cheltenham, Chippenham and Swindon (Fully remote currently during Covid). Competitive Salary, plus a generous benefits package and progression opportunities. We’re working with a forward-thinking Financial Services client to bring on board an Improvement Manager for the Telephony Sales team. Whilst my client has continued to thrive in difficult circumstances this year, they maintain their plans for growth in key areas. As Telephony Sales Improvement Manager you will utilise a continuous improvement mentality to support the high-quality standards, performance and overall strategy to ensure third party agents are well equipped, and customers have the best experience possible. What you’ll be doing Working alongside another Telephony Sales Improvement Manager you will be the driving force behind change and improvement around compliance, process, technology, and sales techniques for a busy telephony team all with a view to improving the customer journey. As part of a friendly, fast paced, agile environment with a thriving change team, you will sit within a team of 6 comprising relationship managers, a quality manager, a counterpart and report into the Head of Process Improvement. You will utilise your business analysis, sales and customer service experience to design and deliver training modules for core products, third party suppliers and corporate partner call centre staff. This will entail an understanding of compliance in the financial services sector and call centre world, and an ability to act as the telephony subject matter expert to analyse areas for improvement, bring new ideas to the table and ensure successful delivery of projects from start to finish. You will know the training materials and scripts inside out, facilitate audits, have detailed knowledge of telephony processes and IT systems, manage the telephony routing platforms, and know what’s happening in the market around legislation and your competitors. Continuous improvement is at the heart of what you do, so an energetic, can do attitude is essential. This outlook will come in handy as you’ll liaise regularly with multiple stakeholders from sales, analysis and quality to marketing and product, to third party suppliers and partners. What experience you’ll need Previously roles may include Process Improvement Manager, Telephony Manager, Sales Manager, Call Centre Manager, Customer Service Manager, Customer Experience Manager, Business Analyst, Systems Analyst, Telephony Analyst, Telephony Subject Matter Expert. Previous experience in Process/Systems/Business Analysis, Financial Services and Call Centres. Experience of sales training and improvement in a non-advised call centre environment. An ability to identify and implement improvements to increase sales conversions and opportunities. Understanding of how scripts work around compliance and customer experience measures. Ability to build lasting relationship with compliance and business risk colleagues. Facilitation experience to lead feedback sessions. Strong presentation and influencing skills. Customer Improvement mentality, and proactive outlook. Ability to gather requirements, document and manage testing. Experience of a process improvement environment. Strong communication skills, ability to manage stakeholders at all levels and work with cross-functional teams.  What you’ll get in return for your talents You will receive a salary of £30k to £35k, with impressive bonuses and perks. In addition to working in a creative, exciting office environment (currently remote due to Covid), you will be part of a culture that likes to give back to charity and really make a difference. There is a clear and defined path to progression, within a business with a track record of developing their people. What’s next? If you fit the above criteria, apply directly or contact Aaron at ADLIB Recruitment on 07528 632 647 to discuss further. To be considered please apply asap.
  • 3rd Sep

    Business Analyst

    — Vibrant Software House

    Location:
    Bristol
    Type:
    Salary:
    Up to £30k
    Brand new Business Analyst role within a well-established Software house created due to growth. A clear path to progression within a growing and successful company. Lovely vibrant office in Bristol with remote working. We are working with an impressive, fast-paced and fun software house in Bristol who seek an experienced Business Analyst to join the team due to continued client growth and company performance. What you’ll be doing You enjoy working on a variety of projects differing in size, complexity, and budget with a number of high-profile clients across a range of industries from fintech through to education. As Business Analyst your focus will be working on multiple system integrations for their bespoke product (SaaS) to deliver maximum efficiency and business value. You will manage information flow, data requirements, as well as making strategic decisions about what functionality belongs inside what system. Working closely with the development team you will run discovery phases for complex projects to internal and external stakeholders, defining processes, mapping out requirements, writing detailed documentation for the projects and working closely with the delivery team ensuring that the scope of the projects, budgets, and timelines are aligned.   What experience you’ll need to apply You will be an experienced Business Analyst with experience of software/website development projects. Ability to manage multiple projects and tasks simultaneously. Superb stakeholder management and communication skills. An analytical and methodical approach. SaaS experience.  Experience identifying as-is and to-be processes. Some experience of wireframing, user journeys, process diagrams. Data mapping and API activities. Strong written communication skills specifically around documenting requirements. Strong technical understanding of software or website development. Experience of User Testing desired, not essential. What you’ll get in return for your talents The salary on offer is in the region of £25k - £30k and the opportunity to join a company that put training and progression first, you will have access to courses, ceritfications of your choice and supported throughout.  What’s next? If this role has your name on it, then apply with an up to date CV to be considered.  
4 jobs found
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