Customer Insight Jobs

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11 jobs found
  • 16th Apr

    Senior UX Researcher (remote)

    — Cutting edge edtech

    Location:
    Remote
    Type:
    Salary:
    50K
    Join a fast developing edtech company. Enjoy a modern, start-up culture, with trust and flexibility. Own the UX research within a design team of 5 and wider digital team.This is an amazing opportunity to become part of the fast growing edtech community and have a significant impact on the work of this company’s design practice. We are at the stage in our development where we need a UX research specialist to implement strong design processes and build our user centred culture.What you’ll be doing At this pivotal time in our evolution, we want to work with someone who can help us better understand the challenges our users face. Your insight and work will help develop our plans for our flagship product and future work.What experience you’ll need to apply Demonstrable experience of design and research practices- survey design, usability testing, workshops and remote testing. Introduce new research methods and keep up to date with user research trend. Gather insight and analyse user data in creative ways and with qualitive and quantitative measures. Experience working within an agile framework and collaborating across multiple skillsets and stakeholders. Understanding our users and how they interact with our product, the challenges they face and the challenges within the sector. Experience of design strategy and a passion for user experience design.What you’ll get in return for your experience  You will be given the opportunity to work remotely with some travel to meet customers and research sessions, there are generous benefits we can discuss as well as a fun, friendly and supportive team environment. We also invest a lot of time into developing our staff and encourage personal development through mentorship and opportunities to expand your role.What's next?Please apply with an up to date CV to be considered.
  • 12th Apr

    SQL Developer

    — Financial Services Institution

    Location:
    Bournemouth
    Type:
    Salary:
    Up to £45k
    Excellent opportunity to work for a fast-growing financial services firm in Bournemouth. Gain wider experience looking at customer data, internal business data and financial reporting data. Join an innovative and forward-thinking company. Joining the Analytics Team at this friendly financial services firm, you will be given the chance to grow and get exposure to a wide range of customer, internal business, operational data and financial data.What you'll be doingAs the SQL Developer working as part of the wider Analytics Team, you will use your SQL skills to answer business questions. You will be working with the MS suite and Visual Studio to manipulate data, take data from multiple sources and then provide it to the data analysts.You'll have plenty of interactions with Senior Managers in this business across the different areas and departments to support them with their data needs. What you'll need to apply Minimum 2 years’ experience with SQL  Good working knowledge of Excel Visual Studio experience preferred SQL Server experience desirable Object-orientated language desirableWhat you'll get in return for your experienceA great salary of up to £45,000 DOE plus a great benefits package and a bonus.What's nextPlease get in touch with Scott with an up-to-date CV today. Don't hesitate to call/email to discuss the finer details. 
  • 11th Apr

    Machine Learning Algorithm Trainer

    — Global Tech firm

    Location:
    Wiltshire
    Type:
    Salary:
    Up to £225 per day
    Excellent opportunity to work at a forward thinking and innovative global technology firm.  Support the training of a text analytics machine learning algorithm. Gain commercial experience on a machine learning Project.Excellent opportunity to gain commercial experience on a machine learning project at a global technology firm who are adopting best in class technology. Work alongside a team of data scientists and customer insight specialists on cutting edge projects. What you’ll be doing Support the build a customer feedback AI engine. The engine needs to be fed with categorisations to help it learn how to categorise the verbatim data, all the comments customer surveys, social listening and other online feedback. This assignment is to classify and categorize customer feedback text and phrases to train the model so it can identify sentiment from the wording customers use so the company can see what the general feedback is on their products.What experience you’ll need to apply General understanding of machine learning  A keen interest in AI & machine learning projects Commercial experience working in an analytical, IT or customer experience department Strong command of the English language and syntax Solid communication skillsWhat you’ll get in return for your experience  This is a 2 month contract paying up to £225 per day (dependent on experience) Excellent working environment in WiltshireWhat’s next?Please get in touch with Alex with an up to date CV today. Don’t hesitate to call / email to discuss the finer details.
  • 5th Apr

    BI Manager

    — International Insurance Firm

    Location:
    Bristol
    Type:
    Salary:
    Up to £60k
    Main UK Business Intelligence Specialist. Varied role covering development and analysis. Own the BI platform from end-to-end.Following the recent departure of the BI Manager, this international insurance business has a need for an experienced BI Professional to manage and develop their Qlik View reporting estate. The BI Team is responsible for all dashboards, providing insight and producing analysis to enable data driven decision-making for the management teams.What youll be doingThe incoming BI Manager will manage one BI Analyst in their team and will work closely with Pricing, Actuarial, Finance, Claims and IT Teams to make this the best in class BI reporting platform. The company use Qlik View as their main BI reporting and dashboard tool. The BI Manager will have full ownership over this platform from development through to analysis.Youll work as part of the wider Underwriting Team, co-ordinating with the IT Department to develop and produce KPI indicators, powerful dashboards, trend analysis and BI recommendations to the wider business.What experience youll need to apply Extensive experience of developing Qlik View solutions Solid understanding of Business Intelligence Ideally experience in financial/professional services Experience of working across multiple teams Excellent stakeholder management Analytical mind-setWhat you'll get in return for your expereinceA competitive salary of up to £55000 plus benefits and the opportunity to lead BI for the UK arm of the business.Whats next?Please get in touch with Scott with an up-to-date CV today, dont hesitate to call/email to discuss the role in more detail.
  • 29th Mar

    Insight & Engagement Manager

    — Large Government Organisation

    Location:
    Bristol
    Type:
    Salary:
    Competitive
    Insight & Engagement Manager – Large Government Organisation – Bristol Brand new team and business project. Offices based in Central Bristol. Leading Market Research for the organisation.My Client is a well-known public sector organisation looking for an Insight & Engagement Manager to gather, analysis and report on their large customer base.What you'll be doingReporting into the Head of Insight you will work closely with key stakeholders to understand the priorities of the business enact change and help bring the voice of the customer to the attention of the business department heads and stakeholders. You will be the market research lead, looking at customer data, focus groups and public events, pulling in information to then analysis and understand key trends across the organisation.What experience you'll need to apply Experience working in a Customer Insight or Market Research role. Solid data analysis experience. Quantitative and qualitative research methodology experience. Strong stakeholder management and communication skills.What you'll get in return for your experienceA salary paying up to £44k depending on experience, with  plenty of company benefits including 14% pension contribution.What's next?Please get in touch with Alex for more information, on 01179 269 530.
  • 29th Mar

    Digital Analytics Manager

    — Well-loved Charity Organisation

    Location:
    Swindon
    Type:
    Salary:
    Competitive
    Autonomous Role Owing the Digital Analytics Across all Channels Excellent Salary and Benefits Package. Placed in the Sunday Time Top 20 Best 100 Not for Profit Organisations.    One of the UK's longest standing charities based in Swindon are seeking a highly analytical and data confident individual to sit in between their digital marketing and data team, on a permanent basis. What you'll be doingIn this very unique role, you will bridge the gap between digital marketing and data, which will mean that you understand the importance and intended outcomes of PPC, SEO, content, email marketing, and social media. With your data mind, you will be able to tune into campaign results, really unravel the numbers and use your digital marketing expertise to advise and support the digital marketing team in getting the very best from their campaigns, and to help them to understand what the data is saying. Ideally you will be in part a data guru, as well as a digital marketer. As you'll be required to at times challenge the channel specialists on why they want to run certain campaigns, we're looking for a confident person here with excellent communication skills who will be a big presence and influence in the department.What experience you'll need to apply A good understanding across the digital channels Experience using data analysis programmes such as Google or Adobe.  Basic SQL experience. Fantastic communication skills. Ability to manage own workload effectively. Highly analytical mindset. Experience of implementing new analytics on site pages, tracking digital marketing channels via a tag management solution.What you'll get in return for your experienceYou will be rewarded with a very competitive salary and benefits package, which can be disclosed on application. You will have access to a number of discounts in this organisation as well as flexible working hours and one day remote home working.What's next?Please get in touch with Alex to discuss this role in detail.
  • 29th Mar

    Senior Marketing Analyst

    — Leading Insurance Company

    Location:
    Salisbury
    Type:
    Salary:
    Competitive
    Senior Marketing Analyst – Vibrant Insurance Company – Wiltshire Opportunity to take ownership of web analytics across the business. Fast-paced team, great career development. Become the analyst guru and point of contact for the company.My client is looking for an experienced Digital Marketing Analyst to join them to take ownership of collecting, organising and interpreting statistical information for the business.What you'll be doingAs the experienced Digital Analyst you will maintain automated data processes, integrate reporting tools, and develop reports and dashboards. You will lead weekly insight meetings report/present as and when required for the senior management team.Identifying areas to increase efficiency and automation of processes will play a key part of your role, alongside monitoring and auditing data quality. You will also be identifying, evaluating and implementing external services and tools to support data validation and cleansing.What experience you'll need to apply Extensive experience using Google Analytics. Experience using Google Tag Manager, HTML/JavaScript. Dashboard experience, ideally Power BI (or alike). Knowledge of data modelling, data cleansing, and data enrichment techniques. Strategic knowledge of digital marketing channels, particularly PPC, SEO and Social Media. Ability to carry out data quality control, validation and linkage. Demonstrable experience of drawing conclusions from web analytics. Good communication and stakeholder management skills.What you'll get in return for your experienceA salary paying up to £45k depending on experience plus benefits. A great office environment, fast-paced team to join and develop your career.What's next?Please get in touch with Alex for more information, on 01179 269 530.
  • 28th Mar

    Senior Digital Analyst

    — Fantastic Bristol Agency

    Location:
    Bristol
    Type:
    Salary:
    £Competitive
    Senior Digital Analyst – Leading Marketing Agency – Bristol  Long-standing and well-respected full-service marketing agency to call home. A stunning portfolio of clients to work with - some being global brands! Flex-time & personal training development budget.We're on the lookout for a Digital Analyst to join an innovative, well-respected and established agency based in Bristol. You will be working with their impressive clients providing analytical statistics across acquisition channels and on-site activity. What you'll be doingAs the Digital Analyst, you'll play an integral role within the business, in helping your clients to understand their customers at the granular level! As data has the power to unlock so much information for a business, you'll work very closely with a diverse portfolio of clients in turning data into actionable insight - insight which will drive more sales and conversions. You'll achieve this through a combination of ways from A/B and multivariate testing to Google Analytics, or marketing automation tools. This is a client-facing role which will also require you to work very closely with all areas of the wider business (e.g. creative, tech, and digital). This is a great role if you're looking for a hugely sociable and collaborative environment. What experience you'll need to apply Demonstrable experience in a digital/marketing analytics role. Experience of gathering and presenting digital acquisition analytics. Paid Search & Organic Search. Paid Social & Email – Must have  Some programmatic & display experience would be desirable.  A solid working knowledge of Google Analytics. Experience applying A/B and/or multivariate tests. Exposure to marketing automation tools such as Hubspot, Eloqua, Marketo or alike. Good communication & presentation experience across wider teams and stakeholders. An in-depth understanding of conversion rate optimisation.What you'll get in return for your experienceAs well as a competitive salary paying up to £45k & company bonus, this company really knows how to look after their staff. There will be opportunities to work abroad on client sites (for example in Japan, US and Germany) as well as a half day training time per week, personal development & training budget, Macbook Pro, tech lunch and learns, and some fantastic trips and socials! To top it all off, this is a very sociable and friendly office environment with flex-time recently rolled out. What's next?Please get in touch with Alex for more information, on 01179 269 530. 
  • 25th Mar

    Digital Analyst

    — Leading Pure Play Company

    Location:
    Bath
    Type:
    Salary:
    Competitive
    Digital Analyst  – Leading Pure Play Company – Bath •    Digital leader in the heart of Bath.  •    Global Role focusing on UK, US & AU.•    Opportunity to work for a fast paced eComm business, pushing digital boundaries. This market leader based in the heart of Bath has a highly innovative digital offering. Reporting to the Senior Analyst you will play a key part within the Insight & Analytics team ensuring they continuously improve their performance  What you’ll be doingYou will be ensuring the commercial and territory teams are provided with proactive and regular analysis and reporting to measure performance. Focusing on their key territory websites (UK, US &AU), marketing campaigns, media performance and promotional activities reporting day to day on key metrics and user journeys for each website, as well as weekly ad hoc analysis work.  What experience you’ll need•    Experience working in a commercially driven team.•    Good working knowledge and experience using Google Analytics and GTM (Google Tag Manager)•    Advanced Google Sheets or Excel •    Proven experience of providing insight from data and actioning across a business.  What you’ll get in return for your talentsThere is a competitive salary on offer, An opportunity to work in a great team with fantastic career and development plans.   What’s next? Get in touch with Alex to hear more about this role. 
  • 13th Mar

    Pricing Manager

    — Leading Retail Bank

    Location:
    Edinburgh
    Type:
    Salary:
    £55K - £80K
    Join a growing Pricing team at this leading Retail Bank. Work on either Mortgages or unsecured lending & savings products. Work on innovative personalisation pricing strategies.This leading Retail Bank are growing their Pricing Team so as to allow for more personalisation on prices following a recent restructure and a growth in focus on the customer experience.What you'll be doing You will be working with the Pricing Team, to lead the development of new pricing strategy recommendations to achieve further growth. You'll be working on both strategic and tactical pricing changes. This will form part of the new realigned strategy to ensure that all services are more personalised to customers than ever before. Working with a range of different teams and departments, you will gain an excellent exposure to the product area you are working with, either Mortgages or Unsecured Products & Savings. What experience you'll need to apply Experience of retail banking products pricing Solid Excel skills Exposure to either SQL, SAS or Python preferred Numerate degree Strong analytical skils Experience of working with either mortgages, savings or loansWhat you'll get in return for your experience  A competitive package of up to around £60K - £80K + benefits + c.20% bonus.What's next?Please get in touch with Alex with an up to date CV today. Don't hesitate to call / email to discuss the finer details.
11 jobs found
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