It is always our aim to showcase and share the remarkable expertise and industry knowledge of those around us. Today, we’d like to feature an expert on the world of digital transformation within the Not-For-Profit sector specifically.
In this context, we caught up with Mark Ebden, Interim Digital Transformation Director at Royal Osteoporosis Society – a UK-wide charity dedicated to improving the prevention, diagnosis and treatment of osteoporosis. Here, our chat as part of our Ask the Expert series.
Mark: I started off in a systems & network support position and rapidly moved from supporting systems to designing them. I’ve worked both sides of the fence as a supplier designing and providing new systems, to supporting the client journey and acting on their behalf. Throughout my career, I’ve had the opportunity to work with some great companies and even greater teams across Serco, PA Consulting, General Motors Europe & HPE, holding roles such as Principal Consultant, Chief Architect, CTO, Director for an EMEA wide cloud architecture team, then Interim COO at Eduserv then lately an Interim Digital Transformation Director with Royal Osteoporosis Society.
Mark: The definition I most agree with is “Improving your odds of success for change programmes, helping you embed technology where it unlocks the most value. Enabling people to succeed in accelerating and sustaining change.”
Digital Transformation is much more than just one thing; it enables organisations to see and unleash the potential in their businesses by utilising technology in a completely different way. This leads to nature gains in efficiency but also spurns bigger questions about goals, people & processes.
Mark: It’s difficult to just pick one, but primarily I think the not-for-profit sector really reminds us to focus on the outcome. You’d think that it would be a given for most other sectors, but in the corporate world, we can find ourselves getting lost in the detail of things whereas in NFP everything has an impact on the charitable aim & the beneficiaries.
Thanks so much for sharing your wisdom!