Client Support Analyst

Client Support Analyst required to join a growing creative, digital agency in Bath that values service, relationships, and continuous improvement. You’ll be the go-to person for clients, helping them get the most out of their websites and ensuring their experience is seamless from start to finish.

This could be a part-time position (remote or hybrid) covering mornings or afternoon daily or a full-time role with additional project management duties.

What you’ll be doing

As a Client Support Analyst you’ll be the first point of contact for a portfolio of clients, managing day-to-day website queries and ensuring their needs are met with efficiency and care. You’ll build strong relationships, understand their goals, and proactively support them to get the best outcomes. You’ll work closely with internal teams to resolve issues, coordinate updates, and ensure smooth delivery of services. You’ll also contribute to improving processes and identifying opportunities to enhance the client experience.  Expect to manage multiple accounts, track performance, and report on client satisfaction. You’ll be trusted to take ownership, solve problems, and represent the business with professionalism and warmth.

What experience you’ll need to apply

• Proven experience in a client-facing role, ideally in a digital/creative agency in an account management or technical support role.
• Excellent communication skills, both written and verbal.
• An understanding of Web CMS such as Craft, WordPress, Drupal is an advantage.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks and prioritise effectively.
• Comfortable using CRM systems and digital tools.
• A proactive mindset with a passion for helping others.
• Experience working in a fast-paced environment.
• Team player with a positive attitude and willingness to learn.

What you’ll get in return for your experience

This Client Support Analyst role offers a competitive salary in the region of £26,000-£30,000 depending on experience and how many hours you’re able to work, plus a generous benefits package. You’ll enjoy hybrid working with flexibility to suit your lifestyle, regular development reviews, and access to training and mentoring. The culture is inclusive, supportive, and focused on wellbeing and growth. You’ll be joining a team that genuinely cares about its people and clients.

What’s next?

If this Client Support Analyst role sounds like the right fit for you, send in your CV now.