Thursday May 11th, the official launch of Bristol Media’s People Forum – a project initiated by Rich Roberts of en:RICH to provide Bristol Media members with a platform to listen, learn and share knowledge across all things people related.
The People Forum’s core team is made up of four key pillars – Chris Giddings from Synergy representing employee engagement and branding, Kerry Hunt from Thrings, an expert in employment law, Rich Roberts, HR and our very own Nick Dean taking the recruitment mantle.
The launch event was a great success with a strong presence of Bristol Media members there to enjoy Amy Sawbridge, Head of People Strategy at Virgin Group, present Virgin’s approach to engaging their employees into the brand experience of Virgin-group companies. No easy feat with over 60,000 employees!
The next People Forum event will be held on Thursday June 15th where ADLIB’s Gabby Shaw will take to the stage and facilitate debate on the Future of Work – how skills and working practices are likely to change, the global environment from which we’ll be able to attract talent, through to diversity and the need for commercial entities and education to unite to help create the workforce of tomorrow.
Head over to the meetup group now to secure your place. We hope to see you there!
In this next part of our “sharing the wisdom” series of articles, we are catching up with another very experienced sector professional.
Next up, Amy Chadwick, Account Director at McCANN. Amy has been with the agency for over 10 years working on through-the-line campaigns across sectors from financial services, central government departments and automotive through to FMCG (food and drink brands) – and lots of other clients in between!
Now, Amy, in an attempt to capture some of the wisdom you’ve gained as a professional so far, what are “5 stand-out things” you’ve learned within the past 10 years, while working within Client Services?
- Achieve more working together. I’m a great believer in understanding the skill sets of the team and getting different perspectives on a brief to bring a project together. Delegating work properly lightens the load for everyone. It’s important to let go of projects so that Execs feel the full responsibility of delivering work to clients, and more often than not, they shine.
- Trust your gut instinct. You should know your clients well enough to instinctively know how they’ll react. Don’t let anything out the door that doesn’t meet your exacting standards. Clients need to trust your judgement. If it doesn’t feel right for the brand; don’t let it go.
- Look after your Creative and Development teams. Considered briefs, workflow management and messaging over Slack are all very important; but so is having a chat and checking in with them. We often forget to share what’s happening with our client’s business and the wider context over and above the brief at hand. When they’re busy, don’t underestimate the importance of tea, snacks and moral support from client service.
- Embrace change. Change is a feature of agency life – it’s so important to adapt and evolve the way you work. Take on new ideas from new starters. Read widely. Use new technology. Put the effort in to learn one new thing each week.
- Know your numbers. Your financial management and forecasting should be watertight. You’ll be successful if the business trusts you’re in control. And the best way to grow is organically; only by doing great work that you’re proud of, that grows your clients’ business, can you be sure of working with them for the following year.
Thank you Amy for sharing!
Please meet Rina, the latest addition to ADLIB’s eCommerce Recruitment team!
Working closely with Joe, Rina brings online retailers, multi-channel and omni-channel businesses together with the brightest digital and eCommerce talent – the people that will work hard to deliver winning experiences across the full customer journey.