Infrastructure Support jobs and careers

Infrastructure Support Engineers are responsible for building and maintaining the fabric on which all other IT systems and services are built. This infrastructure extends to structured cabling, internet connections, storage area networks and virtualisation platform which form the base for corporate IT systems. Most importantly, that person is one of the “go to” people in IT that make the company what it is and enables everyone else to work.

Why consider a career as an Infrastructure Support professional?

Infrastructure Support Engineers are able to progress to more specialist technical roles such as Solution Architects, responsible for designing new implementation projects. Roles are challenging and require problem-solving, resourcefulness and analysis; all hugely valuable skills key to a successful career in IT.

What an Infrastructure Support Engineer career or job may entail…

Infrastructure Engineers work on projects both internally as part of our organisation’s IT team and externally for our customers. The exact duties on each project are influenced by the size and sector of the client. For example, in a large investment bank, you may have specific responsibility for one area of the system. In a small company, the engineer may need to troubleshoot for any IT-related problem that arises.  Engineers also create and maintain network services and middleware platforms including Active Directory, SQL Server and SharePoint. With the current trend towards cloud computing, this role is currently migrating existing systems to providers.

Typical role titles include

Helpdesk Engineer
1st Line Support Engineer
Support Analyst / Support Engineer
Infrastructure Support Engineer
Network Support Analyst

Career progression example

2nd/3rd Line Support Engineer
Infrastructure Engineer
Network Engineer
Infrastructure Architect
Technical Architect
Systems Administrator

Salary and Day Rate Benchmarks

Here, we aim to provide an overall range of day rates and salaries.

There are always factors to consider when assigning a day rate and salary to a role, such as the skill demand, location, complexity, level of responsibility as well as what other benefits are on offer, such as remote working. It’s also worth noting that the ‘number of years’ of experience is not an ideal measure. However, as a general guide, it should provide some ballparks and pointers…


At an entry level, junior/graduate Infrastructure professionals on average will be earning between £23-35K. At the mid-level you’d be looking to earn £35-50K and seniors would be looking to earn amount £50K+.

Day Rates

At an entry-level, for a junior/graduate a typical day rate would be around the £250 mark, at the mid-level around the £350 mark and seniors can expect a day rate of £450+ as a benchmark.

Is it right for me? The skills it takes…

Popular skills required for these roles include:

Windows Server Support | Active Directory | DNS | DHCP | IIS | Exchange Server | VMWare | Citrix | Veeam Backup | NetApp / Storage | Cisco Networks | Switches | Routers | Firewalls | SQL Server | MS Office Suite | Linux (Redhat, Centos, Ubuntu, Suse) | Unix (Solaris, HP-UX).

What qualifications does it take?

There’s no essential entry qualification for a career in Infrastructure Support however a computer-based or science/maths degree can be favourable. Certifications with tech vendors such as Microsoft, Cisco, Juniper, Oracle and others can be pursued by Infrastructure Support professionals.

Is it right for me? The skills it takes…

eCommerce Platform Engineering is essentially a software development role so you will be expected to be an expert programmer. eCommerce platforms are typically high traffic/high transaction & high profile. If a busy platform goes down the costs to a business can run into the millions. As such, eCommerce Platform Engineers need to be able to respond quickly to challenges and be good at solving problems under pressure.

Specialising in one of the commercially available systems would suit engineers that are interested in learning all there is to know about one platform. Even if you are more of a generalist eCommerce Platform Engineer – an interest in the full process of selling products online is highly advantageous.

What qualifications does it take?

BEng Software Engineering | BSc Software Engineering | Oracle Commerce Developer | Magento 2 Certified Professional JavaScript Developer | Salesforce Certified Commerce Cloud Digital Developer.

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