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Service Design jobs and careers

Service design focuses on the interaction between a service and it’s end user and looks to improve the quality of communication and infrastructure in innovative ways.  

Why consider a career as a Service designer?

Service design is one of the most widely used and business critical forms of design within a lot of industries including the public sector, banking, non profit and more- it is a holistic approach to user/ customer experience and encompasses on and offline experience, the versatility of the work is one of its biggest appeals.

Typical role titles include
Service designer
Service design researcher
Interaction designer
Service design consultant
Service design manager
UX service designer

Career progression examples
Service design director
Senior service designer/ consultant
Head of service design 
Service design lead

Salary Benchmarks
At an entry level, Junior/Graduate designers will be earning £25k-£35k. Midweights would be looking at circa £40k-£50k and a company that is looking to be competitive in the market should be paying their seniors £60k plus.

Is it right for me? The skills it takes...
A good service designer needs system thinking, visualization and the ability to map out user stories/ experiences. Communication is key also as you will be working with a diverse mix of stakeholders and users- the synthesis of your research, ideation and strategy is crucial.

Other skills are prototyping, system mapping, storyboarding, user testing, customer journey mapping and more.

What qualifications does it take?
There are a number of service design degrees but you can move into service design from other design-focused courses too, it’s very important to find an internship or junior role within a company who practices service design the right way and can develop you.

 

Our latest jobs

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  • 20th Jan

    Hot Jobs Senior UX Designer

    — Make your career count at a leading UK charity

    Location:
    Central London
    Type:
    Salary:
    £37K + WFH
    Flexible working hours and work from home. 30 days holiday. 2 hours a week dedicated to self-development. We’re looking for a Senior UX designer to join a well-known charity in London. What you’ll be doing  You’ll sit in the UX team which includes service design and research – reporting to the lead UX. As a team of 6 you’ll be creating products and services that will genuinely be changing people’s lives. Day-to-day this will be a varied role and work on each stage of the user experience lifecycle. You’ll be working with user researchers to ensure qualitative and quantitative data is understood and turned into improved services. Contribute to a growing design system by defining design principles and producing artefacts including wireframes and prototypes. Working closely with Product Designers and senior stakeholders you’ll also lead user research projects, testing activities. An important part of the role is lead internal workshops to bring stakeholders across the business on board with user experience. The UX team is established but still growing in size and capability and your voice counts! You’ll be encouraged to lead change across the organisation through research-sharing and introducing your findings. You’ll mentor and manage junior designers supporting and developing their skills. This is your chance to educate other teams in product vision and User experience, especially the importance of best practices. In this role you’ll be designing services that are used by an incredibly varied user base. You’ll be helping people from all walks of life get access to life changing support and by making information more accessible and user focussed - you’ll be making a big difference.  What experience you’ll need to apply   Good knowledge of UX design: from prototyping and defining best practices, to being able to spot opportunity from user insights.  User research methodologies & persona construction. Including running qualitative and Quantitative research sessions. Proven ability to design responsive website and apps. Past success in facilitating ideations sessions to create organisational change. User testing expertise and cross-functional, collaborative working skills. Figma / Sketch / Axure / Balsamiq and wireframing capabilities. Experience of mentoring more junior teammates.  Bonus points if you understand HTML & CSS! Top notch stakeholder management skills. Public showcasing/publication of your work would be a real advantage. Confidence and personality! What you’ll get in return for your experience  Work-life balance is taken very seriously here. So, you’ll get 2 hours a week for your own personal development, as well as work from home options, flexible working hours and a whopping 30 days holiday with 8 bank holidays. When you are actually in the office however, it’s fair to say, you’ll get an unparalleled start in your UX career, with a vast range of experience to be garnered here. What's next?If this role has your name on it, please apply with your CV and Portfolio.
  • 28th Jan

    Web Optimisation Executive

    — High-Performing Digital Team

    Location:
    Cheltenham
    Type:
    Salary:
    £30k
    Growing FS business.  Drive conversions by optimising user journeys  Excellent culture and company benefits.  As a key member of an innovative & data-driven Marketing team, you will closely support the Website & Optimisation Manager & wider eCommerce team to improve brand and customer experience through digital best practice. What you’ll be doing Within the role you will design, manage, implement, and optimise the company website and online journeys. Effective development of digital strategies for website & user journeys will ensure that they contribute to, and complement, the business objectives and performance targets. You will also be responsible for important analysis across full digital user journeys. This will include performance analysis of the website, as well as identifying CRO tests to demonstrate ROI and conversion against key metrics.   You will also have strong collaborative working relationships with the wider marketing team, to ensure messaging and campaigns are aligned and are optimised for improved online conversion. What experience you’ll need to apply Interest and strong knowledge of website optimisation and development, including: content management systems, HTML and website journeys.  Relevant experience working with digital tools, including Google Analytics. Knowledge of A/B test & MVT testing.  Planning, analytical and prioritisation skills and the capacity to think strategically.  Excellent attention to detail  What you’ll get in return for your experience  This is a great opportunity to be part of a transforming business and you will be rewarded by a highly social team culture and competitive salary of up to £30k. You will also receive a fantastic benefits package, which includes 22 days holiday, life assurance, and excellent facilities (gym, café, restaurant).  What's next?Please send through your CV to Rina for more information. 
  • 24th Jan

    UX Designer

    — Sustainable Brand

    Location:
    Gloucestershire
    Type:
    Salary:
    Upto £35k
    We’re on the hunt for a multidisciplinary UX Designer to join one of our clients in Gloucestershire. The opportunity to work from Bristol 2 days a week is available. What you’ll be doing This is the opportunity to join a pioneering green technology brand and the first of its kind (in the world). The business prides itself on being environmentally concious to its core, in providing exceptional customer service and in providing ethical pricing to its customers. The UX Designer will report into the head of digital and be embedded within the digital marketing team. UX practice is still in its infancy so there’s a real opportunity to help shape and define processes and practices. For this reason the UX Designer will play the role of a generalist to run research projects, create wireframes, prototypes and conduct user testing. In this role we could consider a graduate with a relevant degree or a more experienced hire who has established themselves within a commercial role. What experience you’ll need to apply Passionate about user experience, preferably with some commercial experience. A degree in design, product, computer science or psychology highly desirable. Great communication skills; comfortable dealing with people from all backgrounds. Experience of designing web-based or native app products and services. Comfortable using modern design tools (e.g Adobe CC, Sketch, Invision, UXPin). User centred and data led; able to gather and make use of qualitative and quantitative data. Passionate about environmental causes and sustainability. What you’ll get in return for your experience You’ll join a team whose missions is genuinely to make the world a better place. You’ll enjoy a relaxed culture that offers flexibility and an open and collaborative working environment day to day. What’s next? Please apply with an up to date CV along with any relevant case studies of your work.
  • 23rd Jan

    Lead Digital Designer

    — Growing agency with a brand focus

    Location:
    Bath
    Type:
    Salary:
    Up to £40k DOE
    Lead on digital design projects for the business. Play a pivotal part in the agency’s creative offering. Opportunity to make a role your own and grow a team. What you’ll be doing This is a unique role with great opportunity to lead and expand the agencies’ creative offering. After a recent rebrand this small agency has ambitious growth plans, so this is your chance to play a key part in getting to know their existing clients and deliver projects for their growing client base. You’ll report into and work closely with the Creative Director and the senior team to produce pixel perfect designs from concept to execution across a range of digital channels. Typical projects could include anything from branding and development, to full web builds, web apps, landing pages and occasionally some print. With a strong digital focus on projects, and some projects with an element of CRM, it’s essential you’re familiar with UX design principles to ensure a user centred approach to your designs, in order to optimise the flow of traffic to each site. Ideally, you’re familiar with wireframing to map out your designs and have experience working with both CMS systems and handing designs over to developers. This is a small agency environment, so we’re looking for a switched-on creative who can lead on projects end-to-end and step in for the Creative Director when required. That said, you’ll also be confident communicating with clients and presenting your ideas. What experience you’ll need to apply You'll need at least a few years’ experience, some within an agency. A portfolio that showcases your digital design and polished UI skills, including polished UI designs (Brand application across various digital channels including response web) A natural communicator, comfortable pitching and presenting to clients. Knowledge of UX design principles, particularly user journeys. Confident leading on projects end-to-end. Ideally skilled in wireframing, using Sketch, Invision or similar. What you’ll get in return for your talents Alongside a competitive salary of up to £40k + benefits, you’ll join an agency at an exciting time of growth with the opportunity for autonomy and collaboration in a pivotal role. What’s next? Apply today with your CV and your portfolio of digital work.
  • 3rd Jan

    UX/UI Designer

    — Exciting Cardiff Start-Up

    Location:
    Cardiff
    Type:
    Salary:
    Upto £40k
    Work with an exciting start-up business in partnership with a big name brand. Enjoy a great office space with an on-site gym, games room and top location. Play a key role in the businesses UX maturity and design capability. We’re looking for a UX/UI Designer to join one of Cardiff’s most exciting start-ups. Though they’re a start-up they have the backing of a hugely successful and well established brand in their sector. You'll join the business as they invest further in the product and their users in this great role.  What you’ll be doing The UX/UI Designer is a newly created role for the business and will focus on the design, prototyping and testing of their B2C website and flagship app. You will improve existing journeys as well as design new features. To begin with this role will sit within the existing marketing team and work closely with the CTO, marketing director, a CX specialist, graphic designer and the wider development team. As the product offering grows it’s likely the UX and design team will evolve in line with this and break out into its own function. In this role we need someone with an entrepeneurial spirit and a fairly multidisciplinary skillset. The UX/UI Designer will be creative with a good understanding of brand and what this means for digital product design, user centred in their approach and able to work in an iterative fashion. This role will act as the bridge between design and development and play a crucial role in the evolution of the service.  What experience you’ll need to apply Experience within either a user experience role or user interface design capacity but with some skills in both. Evidence of UI designs you’ve produced and the user centred approach taken to get there. Able to test your ideas and produce wireframes and prototypes as part of an iterative design process. Experience of working on Fintech or financial services products desirable. An entrepreneurial spirit, self motivated and driven to succeed. Experience of working on native apps desirable (IOS & Android). Familiarity with usability tools (such as Hotjar, Crazy Egg or Decibel insight) Comfortable working in Agile/Scrum environment. What you’ll get in return for your experience  You’ll enjoy some great benefits including private medical cover, flexible working, a contemporary office space (as part of a creative community of businesses), onsite gym a games room and more. What's next? Please apply with an up to date CV and portfolio or case studies showcasing the desired experience.
  • 3rd Jan

    Senior UX Designer

    — Cross Functional Product Team

    Location:
    Bristol
    Type:
    Salary:
    DOE
    Join a newly formed Bristol team delivering strategic design solutions to top brands. Work as part of a multidisciplinary team of research, design and technical experts. Enjoy a generous salary and package with flexibility and autonomy in your work.  We’re looking for a Senior UX Designer to join a new creative and engineering team in Bristol. This role sits within the South West hub for this internationally renowned brand and will provide essential service design, design research and visual design services to an impressive client base.  What you’ll be doing You’ll become part of a network of businesses that provide strategy and design services to some of the worlds biggest brands. However in this unique opportunity you will be joining a newly formed regional hub and get in at ground level, playing a pivotal role in its formation and growing capability.  As a Senior UX Designer you will support the head of department with scoping and planning UX projects. You’ll work closely with a cross functional team of researchers, UX designers, visual designers and developers and be responsible for line managing one other UX Designer. As an established designer you’ll be client facing and have excellent communication and facilitation skills. You’ll lead on external client workshops and looking inwards play a senior role on  design sessions with the rest of the team, getting the most out of others.  As well as providing design leadership and mentoring you’ll remain hands on and a keen designer yourself. For that reason you’ll need to demonstrate excellent design skills in prototyping and be comfortable producing common UX deliverables including personas, sitemaps, experience maps and user journeys / flows. What you’ll need to be considered  Experience of working within agile cross functional research and design teams. An expert user of modern design tools (i.e Sketch, Axure, Adobe XD, InVision, Framer etc). A collection of case studies that show your capability in UX design.  Proven experience of providing digital solutions to complex organisations. A confident design leader but down to earth, human and personable.  Client facing, engaging and able to communicate at all levels of an organisation.  Able to be based in central Bristol with occasional travel to clients (domestic travel mostly). What you’ll get in return for your talents You’ll be rewarded with a great salary and generous benefits. You’ll join a purpose led organisation that’s big on diversity and inclusion and invests in its people. As part of the design and engineering hub you’ll work alongside a great head of department and be part of a unique start-up style culture.  What’s next To be considered apply with an up to date CV and collection of case studies or get in touch with Sam on 01179 269 530 for a confidential chat. 
  • 3rd Jan

    UX Architect

    — Modern, innovative and flexible environment

    Location:
    Bristol
    Type:
    Salary:
    £45K + Flex Working
    Innovative and modern agile environment working towards digital transformation. Remote and flexible working. Real focus on training and development - get accreditation for your work.   The purpose of the role is end-to-end User Experience Design and ultimately, to provide the company with a better understanding of users and audiences.   What you’ll be doing As part of a cross-functional team, you’ll be working through the discovery phase conducting field studies, user research and usability testing trough to work-shopping and high-fidelity prototyping. This is a versatile role; you will be using skills from each part of the UX process daily.   The team is modern and mature with a flat-structure and a supportive, flexible nature. The products are high-profile with international users and audiences.   What experience you’ll need to apply Proven knowledge around design principles. Passion for innovative solutions and good experience in user research. Solid background with 360-degree, end-to-end UX Design. Rapid prototyping/ high fidelity prototyping. Workshopping and face-to-face field studying   What you’ll get in return for your experience    You won’t be standing still! In this company, you’ll be encouraged to progress while earning accreditations. The environment is adult and flexible with a modern tech-first approach to work and team collaboration. You’ll have support of a UX and UI team and some great company discounts and benefits!   What's next? Get in touch with Cece (Cecilia) Dakowski to get the ball rolling!
  • 2nd Jan

    Middleweight Digital Designer

    — Global Integrated Agency

    Location:
    Bristol
    Type:
    Salary:
    DOE
    Established digital design team. A global offering across some big-name clients. Varied digital briefs and some flexible working. We’re helping an established yet growing marketing agency in Bristol find a Mid-Weight Digital Designer. The team have nurtured relationships with clients across the globe and have a reputation for quality output. They’re now looking for a Mid-Weight Digital Designer to join their team and better their digital offering. What you’ll be doing This role will report into the Head of Digital Design, Creative Director and wider executive team. You’ll collaborate with the wider studio team to better the agencies already impressive digital design offering by creating some great work! The briefs will be challenging - you could be working on anything from creating the visuals for a complex website or web app from wireframing to execution through to designing banners and emails. Using your knowledge of UX principles, you'll ensure usability is at the heart of your digital designs. You'll generate innovative, commercially-sound concepts and create work that demonstrates real flair. Due to the way the digital team works, you’ll ideally have some experience producing full web builds with an understanding of the Atomic Design Process. What experience you’ll need to apply You'll need at least a couple of years agency experience in a design role. A portfolio that showcases your digital design abilities with examples of websites and web assets you've designed. Skills with the usual tools in the Adobe CC (Photoshop, Illustrator, InDesign). Some experience with a prototyping tool like Axure, UXPin, InVision or Sketch. You'll have worked in an environment that uses a pattern/component/asset library. Ideally some knowledge of the atomic design process. Experience in HTML5 desirable, but some experience working alongside developers essential. What you’ll get in return for your talents You'll spend your days working in a vibrant open plan studio surrounded by a bunch of hugely talented creatives. There’s a good salary on offer that we can disclose on application and the chance to work with some global brands. You'll also benefit from training and development that is at the core of what this agency offer, including design workshops and lunchtime sessions to further your creative output and collaborate with the wider business. What’s next? Apply today with your CV and some examples of work and we'll be in touch. 
  • 1st Jan

    Junior UX Designer

    — Make your career count at a leading UK charity

    Location:
    London
    Type:
    Salary:
    £30K + WFH
    Flexible working hours and work from home. 30 days holiday. 2 hours a week dedicated to self-development. You’ll be part of the large digital team with other UXers; working towards fundraising, campaigning and services. What you’ll be doing  You’ll sit in the UX team which includes service design and research – reporting to the lead UX. As a team of 6 you’ll be creating products and services that will genuinely be changing people’s lives. Day-to-day, you’ll be assisting the UX Researchers and Data team to ensure qualitative and quantitative research contributes to providing the best user experience possible. Get the chance to work across various design stages, from end to end. You’ll even join forces with the development and Quality Assurance team.  You have the interesting task of bringing the brand to life with usable products and accessible experiences, by designing and developing patterns for a range of platforms and experiences. Your purpose will be to support the Lead UX in research, ideation and workshopping - which means you’ll get a fantastically broad range of knowledge to progress your career with. Here’s the exciting part: Your voice counts! You’ll be encouraged to lead change across the organisation through research-sharing and introducing your findings. With a variety of users from all walks of life, this will be a varied role. You’ll be aiming to reduce the stress on the telephone helpline by making information more readily available through the website. The challenge here is conveying this information according to the diverse users. What experience you’ll need to apply Good knowledge of UX design: from prototyping, to being able to spot opportunity from user insights.  User research methodologies & persona construction. Including running qualitative and Quantitative research sessions. Proven ability to design responsive website and apps. Figma / Sketch / Axure / Balsamiq and wireframing capabilities. Bonus points if you understand HTML & CSS! Running workshops and user testing sessions. You’ll need to have worked with Dev teams before, even better if in a cross-functional agile team. Confidence and personality!   What you’ll get in return for your experience   Work-life balance is taken very seriously here. So, you’ll get 2 hours a week for your own personal development, as well as work from home options, flexible working hours and a whopping 30 days holiday with 8 bank holidays. When you are actually in the office however, it’s fair to say, you’ll get an unparalleled start in your UX career, with a vast range of experience to be garnered here. What's next? If this role has your name on it, please apply with your CV and Portfolio. 

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