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Service Design jobs and careers

Service design focuses on the interaction between a service and it’s end user and looks to improve the quality of communication and infrastructure in innovative ways.  

Why consider a career as a Service designer?

Service design is one of the most widely used and business critical forms of design within a lot of industries including the public sector, banking, non profit and more- it is a holistic approach to user/ customer experience and encompasses on and offline experience, the versatility of the work is one of its biggest appeals.

Typical role titles include
Service designer
Service design researcher
Interaction designer
Service design consultant
Service design manager
UX service designer

Career progression examples
Service design director
Senior service designer/ consultant
Head of service design 
Service design lead

Salary Benchmarks
At an entry level, Junior/Graduate designers will be earning £25k-£35k. Midweights would be looking at circa £40k-£50k and a company that is looking to be competitive in the market should be paying their seniors £60k plus.

Is it right for me? The skills it takes...
A good service designer needs system thinking, visualization and the ability to map out user stories/ experiences. Communication is key also as you will be working with a diverse mix of stakeholders and users- the synthesis of your research, ideation and strategy is crucial.

Other skills are prototyping, system mapping, storyboarding, user testing, customer journey mapping and more.

What qualifications does it take?
There are a number of service design degrees but you can move into service design from other design-focused courses too, it’s very important to find an internship or junior role within a company who practices service design the right way and can develop you.

 

Our latest jobs

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  • 19th Nov

    Senior UX Researcher

    — Growing Research Team

    Location:
    Bristol
    Type:
    Salary:
    Upto £60k
    Work as part of a dedicated and growing user research team.  Enjoy fantastic benefits including an exceptional pension scheme. Join an evolving product and service design culture. We’re looking for an experienced User Researcher to join one of the UK’s most trusted financial services brands.  What you’ll be doing This is financial services with a difference; member owned and user centred. You will join the brand at an exciting time in their evolution and in the midst of real investment in digital transformation.  Joining a cross functional product team you will work closely with UX designers, service design specialists, content creators, user researchers and developers. You will provide the research and insight that enables the design of new and improved experiences across online banking, mobile banking, in branch and even ATM interfaces. At a senior level you’ll be working strategically and implementing advanced research techniques. The business has practiced UX for some years so you can expect to join a culture pushing for and investing in user centred design. You’ll work as part of a service design function and more locally as part of a team of 6 research specialists, reporting into a dedicated research manager.  As well as the opportunity to dig into complex service design challenges you’ll work as part of a business you can be proud of; a brand with one of the highest customer satisfaction ratings for it’s sector, a team recognised as a stonewall diversity champion and one that puts members first. What experience you’ll need to apply An experienced researcher with expertise in both qualitative and quantitative research. Proven at a senior level, capable of delivering strategic and advanced research programmes.  Experience in storytelling, facilitating and presenting with senior stakeholders and users alike.  Have worked as part of cross functional product teams. Able to work from Bristol or Swindon when required. What you’ll get in return for your experience  You’ll enjoy a competitive salary, generous holiday allowance, an exceptional pension scheme (of up to 23%!), a performance related bonus and access to a variety of flexible benefits.  What's next? Please apply with an up to date CV and supporting research case studies or evidence to be considered. 
  • 18th Nov

    UX Architect

    — Modern, innovative and flexible environment

    Location:
    Bristol
    Type:
    Salary:
    £45K + Flex Working
    Innovative and modern agile environment working towards digital transformation. Remote and flexible working. Real focus on training and development - get accreditation for your work.   The purpose of the role is end-to-end User Experience Design and ultimately, to provide the company with a better understanding of users and audiences.   What you’ll be doing As part of a cross-functional team, you’ll be working through the discovery phase conducting field studies, user research and usability testing trough to work-shopping and high-fidelity prototyping. This is a versatile role; you will be using skills from each part of the UX process daily.   The team is modern and mature with a flat-structure and a supportive, flexible nature. The products are high-profile with international users and audiences.   What experience you’ll need to apply Proven knowledge around design principles. Passion for innovative solutions and good experience in user research. Solid background with 360-degree, end-to-end UX Design. Rapid prototyping/ high fidelity prototyping. Workshopping and face-to-face field studying   What you’ll get in return for your experience    You won’t be standing still! In this company, you’ll be encouraged to progress while earning accreditations. The environment is adult and flexible with a modern tech-first approach to work and team collaboration. You’ll have support of a UX and UI team and some great company discounts and benefits!   What's next? Get in touch with Cece (Cecilia) Dakowski to get the ball rolling!
  • 13th Nov

    Senior UX Designer

    — Cross Functional Product Team

    Location:
    Bristol
    Type:
    Salary:
    DOE
    Join a newly formed Bristol team delivering strategic design solutions to top brands. Work as part of a multidisciplinary team of research, design and technical experts. Enjoy a generous salary and package with flexibility and autonomy in your work.  We’re looking for a Senior UX Designer to join a new creative and engineering team in Bristol. This role sits within the South West hub for this internationally renowned brand and will provide essential service design, design research and visual design services to an impressive client base.  What you’ll be doing You’ll become part of a network of businesses that provide strategy and design services to some of the worlds biggest brands. However in this unique opportunity you will be joining a newly formed regional hub and get in at ground level, playing a pivotal role in its formation and growing capability.  As a Senior UX Designer you will support the head of department with scoping and planning UX projects. You’ll work closely with a cross functional team of researchers, UX designers, visual designers and developers and be responsible for line managing one other UX Designer. As an established designer you’ll be client facing and have excellent communication and facilitation skills. You’ll lead on external client workshops and looking inwards play a senior role on  design sessions with the rest of the team, getting the most out of others.  As well as providing design leadership and mentoring you’ll remain hands on and a keen designer yourself. For that reason you’ll need to demonstrate excellent design skills in prototyping and be comfortable producing common UX deliverables including personas, sitemaps, experience maps and user journeys / flows. What you’ll need to be considered  Experience of working within agile cross functional research and design teams. An expert user of modern design tools (i.e Sketch, Axure, Adobe XD, InVision, Framer etc). A collection of case studies that show your capability in UX design.  Proven experience of providing digital solutions to complex organisations. A confident design leader but down to earth, human and personable.  Client facing, engaging and able to communicate at all levels of an organisation.  Able to be based in central Bristol with occasional travel to clients (domestic travel mostly). What you’ll get in return for your talents You’ll be rewarded with a great salary and generous benefits. You’ll join a purpose led organisation that’s big on diversity and inclusion and invests in its people. As part of the design and engineering hub you’ll work alongside a great head of department and be part of a unique start-up style culture.  What’s next To be considered apply with an up to date CV and collection of case studies or get in touch with Sam on 01179 269 530 for a confidential chat. 
  • 11th Nov

    Senior UX Designer

    — Senior role with a focus on career development

    Location:
    London
    Type:
    Salary:
    £60K
    Play a leading role in a growing UX team. Enjoy a modern, start-up culture, with trust and flexible working. Amazing benefits for health and lifestyle. We adopt a fluid, collaborative style which allows our teams the freedom to get involved with 360 UX design process and work across multiple strands of the business. We need a strong senior designer or someone wanting to step up into a role with more responsibility and make a greater impact. What you’ll be doing You will be getting involved in all parts of the process from user research through to delivery in a role that promises versatility and the chance to do the things you are great at and develop in the areas where you have less experience. What experience you’ll need to apply Maintaining a user-centred and evidence-based approach (Design Thinking) Evaluating user needs and behaviours by conducting usability testing, research, expert reviews and surveys. Analysing research and distilling results into compelling materials such as task models, experience maps and design deliverables. Eliciting stakeholder feedback and buy-in by running workshops and interviews. Documenting the user experience, by creating and presenting low and high-fidelity wireframes and prototypes, user journeys, personas, IA, reports and other deliverables. Being skilled in, storytelling, critiquing, facilitating and presenting, to enable UX activities. Articulating the importance of content modelling with stakeholders and facilitate that process. Designing experiences either from concept or as an iteration on existing platforms. Working closely with the creative team to develop the vision of the project Collaborating with developers in fast-paced design-build cycles Maintaining a strong focus on quality and timely delivery across multiple projects. Ensuring the user experience supports the strategic vision and is achievable. Willingness to try new methods and learn new skills! What you’ll get in return for your experience  The office is a special place with our own on site café, pool tables, table tennis and more! You will also have options to work from home, various well being benefits (head massage at your desk anyone?) , Career progression is a development goal for all staff and there any other great benefits we can discuss when we speak. What's next? Please apply with an up to date CV and portfolio to be considered.  
  • 7th Nov

    UX Designer

    — FTSE 100 Brand

    Location:
    Bristol
    Type:
    Salary:
    Circa £50k
    Join an impressive FTSE 100 brand with ambitious growth plans. Join a maturing design culture that's agile and user centred. Receive a competitive salary and great company benefits.  We’re looking for a UX Designer to join a Bristol based FTSE 100 brand. It's an exciting time to join the business as they continue to invest in user experience in-house.  What you’ll be doing As a UX Designer you’ll join a multidisciplinary product team and work closely with product, design, research and technical specialists. You'll be working on products and services that help people invest and save with ease; digging deep into the behaviours that drive people to do so.  In this role you’ll facilitate design workshops with stakeholders across the business and produce a variety of UX deliverables including empathy maps, personas, user journeys and experience maps. Your mission will be to help build a shared understanding of your customers and in doing so create wireframes and prototypes to test new and improved features with users. Joining a maturing UX culture means being a real advocate for user centred design and agile product design practices, you’ll be a great communicator and used to working with stakeholders from a variety of backgrounds. The business has taken a user centred approach to design for some years but the design culture continues to grow and mature.  What experience you’ll need to apply Previous experience within a UX Design role. User centred in your approach; obsessed with data and user feedback. Have experience of working within cross functional product teams. Experience of working to Agile design principles.  Confident facilitating design workshops. Able to produce wireframes and prototypes collaborating with developers and visual designers on delivery. Any experience within financial services attractive.  What you’ll get in return for your experience A competitive base salary of up to £60K (dependent on experience) plus a great benefits package including company bonus. 
  • 6th Nov

    Product Designer

    — Innovative web platform

    Location:
    Gloucestershire
    Type:
    Salary:
    £55K + Work from Home
    Options to work 2-3 days a week from home. Exciting company that helps people from around the world, achieve their aspirations. Entrepreneurial leadership in an established business with a start-up culture. As Product Designer for the website, you'll be welcomed to the team to help pair beautiful, usable design with smooth and effective UX. What you’ll be doing  Help shape a product that enables people to connect internationally, with their dream opportunity. In the capacity of Product Designer, you'll be creating new journeys and improving existing functionality.  You'll be working directly with Developers, Marketers and Content Editors to create and implement new design systems. The team will be helping you to delight users with interfaces that are beautiful, simple and constructive. While this is a highly visual role, UX plays an important part, too. This means that you’re likely to be developing features from conceptual ideas to final visual design, as well as conducting user testing and designing UX flows. On top of user-centred design, you will have a mobile-first mentality. What experience you’ll need to apply Designing mobile websites in a cross-functional team. Atomic Design Systems and Responsive Design, with an eye for Layout/typography/Colour Theory. Adobe Sketch / Adobe CC End-to-end project experience with a strong portfolio to support you. A demonstrable understanding of UX theory and principles including: User testing Wireframing & Prototyping User stories & UX flows  Making UI interfaces that are elegant and visually effective.  Ability to confidently pitch and back your designs to others. What you’ll get in return for your experience   A great start-up culture is on offer here, providing you the option to work from home for up to 3 days a week. You'll be looking to earn a super competitive salary. There'll be 25 days of holiday offered to you + 1 day extra for every year you work. Apart from all of this, you'll be part of an innovative company with a positive and inspiring business offering.  What's next? Get in touch with Cece (Cecilia) at ADLIB, to get the ball rolling!
  • 6th Nov

    UX Designer

    — Green Energy Supplier

    Location:
    Chippenham
    Type:
    Salary:
    Upto £47k
    Join one of the South West’s leading green energy suppliers.  Be part of a small but growing UX function with the opportunity to help shape and define UX processes and practices.  Enjoy benefits including a generous pension, bonus scheme and flexible working. We’re working with one of the South West’s homegrown sustainable energy providers in their search for a UX Designer.             What you’ll be doing Green energy is an explosive and fast growing industry in the UK and as the technology behind its generation and consumption continues to evolve so do the digital solutions that drive good customer experience. With more than 20 years experience the team has a long history of innovating when it comes to green energy; this is the chance to support their ongoing digital transformation in an exciting new chapter for the brand. In this role you’ll be an advocate for sustainable energy users all across the UK and get under the skin of how people consume and manage their energy turning customer insight in to new and improved services. The existing team is small but growing; you’ll work alongside an experienced UX Design Lead and a wider community of product, creative and technology specialists across the business. With UX being a relatively new function we’re looking for a UX Designer experienced in a range of research and UX design techniques. Joining the team at this fairly early stage in its maturity means having a genuine hand in shaping processes and practices for the team and in turn being part of building capability. What experience you’ll need to apply Have a multidisciplinary UX background (exposure of end to end product design). Proven experience of conducting and/or assisting in user research and testing activities. Be a confident user of modern design tools (Sketch, InVision, Balsamiq, UXPin, Framer etc). Someone that’s comfortable in a UX environment with some growing to do (i.e lean UX practices and processes). An appreciation for good UI design and some capability in producing high fidelity assets.  A mobile first approach. A keen problem solver. Developed stakeholder management experience and communication skills.  What you’ll get in return for your experience You’ll join a business making a positive impact on climate change and one with values that are grounded in being inclusive, straightforward, fair. You’ll receive a good salary, a pension matched up to 7.5%, flexible working options, green travel allowances and a bonus scheme. What's next? Please apply with an up to date CV and portfolio (or collection of case studies) to be considered. 
  • 4th Nov

    Senior UX Researcher

    — Leading Technology Brand

    Location:
    Malmesbury
    Type:
    Salary:
    DOE
    Conduct user research for a highly respected technology brand. Collaborate with international UX and design specialists. Enjoy flexible working, generous holiday, company bonus scheme and a fantastic modern working culture. Were looking for a Senior UX Researcher to join an international technology brand in Wiltshire.  What youll be doing As a Senior UX Researcher you'll report into the head of UX and support the brands vision for designing and joining up a formal user research process for the business. Currently research is done through a combination of ad hoc guerrilla testing, remote testing and lab based usability trials as well as A/B testing and surveys.  This role will be sat amongst a wider digital experience community within the business and work with UX designers as well as other researchers. The role will work on the global customer facing website, their various international marketplaces, social channels and customer facing mobile applications. This role will interact with many teams across the business so stakeholder management will be key; we're looking for an out and out user research specialist. The ideal candidate will be someone from a product environment and who has worked at a senior level; someone with hands on user research experience but ultimately someone comfortable leading on process, practice and with the ambition to grow capability for the brand.  What experience youll need to apply Previous experience at a senior level within a user research role. Evidence of delivering quantitative and qualitative research for digital products and services. Fantastic stakeholder management experience; a good communicator and able to collaborate with a wide variety of skill sets.   Comfortable presenting recommendations and delivering reports to senior members of the business. Able to work in a fast paced and fast changing environment.  What youll get in return for your experience  In return for your experience youll join an exciting business at the bleeding edge of digital and physical technology. Youll be given the scope to help grow a dedicated user research function for the business. Benefits include flexible working, a competitive salary, company bonus and generous holiday. What's next? Please apply with an up to date CV and supporting doc showing user research for digital products and services.

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