Service Design jobs and careers
Service design focuses on the interaction between a service and it’s end user and looks to improve the quality of communication and infrastructure in innovative ways.
Why consider a career as a Service designer?
Service design is one of the most widely used and business critical forms of design within a lot of industries including the public sector, banking, non profit and more- it is a holistic approach to user/ customer experience and encompasses on and offline experience, the versatility of the work is one of its biggest appeals.
Typical role titles include
Service design researcher
Service design consultant
Service design manager
UX service designer
Career progression examples
Service design director
Senior service designer/ consultant
Head of service design
Service design lead
At an entry level, Junior/Graduate designers will be earning £25k-£35k. Midweights would be looking at circa £40k-£50k and a company that is looking to be competitive in the market should be paying their seniors £60k plus.
Is it right for me? The skills it takes...
A good service designer needs system thinking, visualization and the ability to map out user stories/ experiences. Communication is key also as you will be working with a diverse mix of stakeholders and users- the synthesis of your research, ideation and strategy is crucial.
Other skills are prototyping, system mapping, storyboarding, user testing, customer journey mapping and more.
What qualifications does it take?
There are a number of service design degrees but you can move into service design from other design-focused courses too, it’s very important to find an internship or junior role within a company who practices service design the right way and can develop you.
Our latest jobsSearch all jobs
— Leading Online MarketplaceLocation:London/ ManchesterSalary:up to £80KMajor digital transformation just completed A cutting-edge design capability with a wealth of desirable projects A flexible, modern work environment and collaborative team dynamic Following a successful digital transformation, my client has become a 100% digital business, they are significantly growing their design capability across UX, product and research and they need an experienced user researcher to focus on their consumers and play a huge part in the experience of their customers. What you’ll be doing Working closely with the wider design team, you will be planning, designing and conducting user research and testing activities as well as embedding such practice into the way the company does UX and prioritises recommendations from customer analysis. What experience you’ll need to apply Put processes in place for research and testing from discovery phase through to concepts to usability testing. Proven ability to deliver high end guerrilla usability testing, customer development and ethnographic research. Manage the research requirements of a mix of cross functional product and design teams. Proven experience to be a leader within an agile culture, promoting UX principles and being an excellent stakeholder manager to a multi skilled staff base. Proven ability to present and sell in research findings to the team and embedding set processes and standards into the UX strategy. Have a real passion for user experience and the industry as a whole. What you’ll get in return for your experience This role can be based in either the London or Manchester office and you will be subject to a grown up and trusting working environment, the business offers a competitive benefits package and have high levels of staff satisfaction. What's next? Please apply with an up to date CV as well as an up to date portfolio or case studies of your research projects.
— Leading Online MarketplaceLocation:London/ ManchesterSalary:up to £80KMajor digital transformation just completed Help lead a cutting-edge design capability A flexible, modern work environment and collaborative team dynamic Following a successful digital transformation, my client has become a 100% digital business, they are significantly growing their design capability across UX, product and research and they need a proven UX designer to lead on the development and delivery of our products and projects. What you’ll be doing You will be responsible for a cross functional capability and leading small product teams of product, design, research and senior stakeholders. You will be the driving force behind our products through discovery, delivery tracks and beyond. You will also play a significant part in the strategic development of the team and the processes and principles they work to. What experience you’ll need to apply Put processes in place for product development of consumer apps and our ecommerce site and websites. You will be involved in every element of the process from team management/ mentorship, strategy, running and participating in design workshops and sprints as well as hands on design, prototype and test ideas. Strong knowledge of conversion rate optimisation and UX within an ecommerce/ online marketplace setting. Strong stakeholder management and influence with Pms, engineers and researchers as well as wider internal staff. Proven experience to be a leader within an agile culture, promoting UX principles and workflows. Proven ability to develop a UX strategy based on user research and to drive business growth, CRO and an evolving capability. Have a real passion for user experience and the industry as a whole. What you’ll get in return for your experience This role can be based in either the London or Manchester office and you will be subject to a grown up and trusting working environment, the business offers a competitive benefits package and have high levels of staff satisfaction. What's next? Please apply with an up to date CV as well as an up to date portfolio or case studies in web or PDF form.
— Android / IOS AppLocation:BristolSalary:Upto £60kJoin an exciting and financially secure Start-up Receive a competitive salary. Enjoy a relaxed and enjoyable environment. We’re looking for a Product Designer to join a start-up team in the centre of Bristol. With substantial funding and fast growing user base this is an exciting role for a user centred designer. What you’ll be doing This role sits amongst the product design team which is small but growing. Working alongside one other full time Designer you will focus on designing a seamless user experience for their flagship app. The IOS/Android app serves a niche and previously untapped market and has many interesting features. Users of all backgrounds rely on it as a knowledgebase, a community platform to connect with others and as a tool to aid in their work and personal life’s. With its clever use of machine learning, slick design and extremely engaging user base it’s a rewarding product to work with and has huge potential. Although user interface (UI) design is a crucial part of the role we need someone that can think deeper than the visuals and truly understand how customers are using the product. You will carry out your own user research and testing throughout the design process; this could include short and snappy user surveys, getting customers in to the studio for face to face testing sessions or remote A/B testing. The app is gaining around 1500 users per day and with your help has incredible potential to maximise on a niche market sector, growing in complexity and reach. What experience you’ll need to apply A portfolio full of UI design’s, responsive web or native app (IOS/Android). A strong appreciation for and understanding of user centred design. Experience of user testing whether remote or face to face. Proficiency with modern design and prototyping tools. Any motion graphics experience relating to UI interactions highly desirable but not required. What you’ll get in return for your experience In return for your talents you’ll join one of Bristols most exciting start-up teams. There’s a competitive salary on offer as well as the opportunity to be involved in a product that has global ambitions. You’ll enjoy a relaxed culture with passionate and welcoming people. What's next? Apply with an up to date CV and portfolio to be considered.
— Media & Content (Mobile)Location:LondonSalary:Up to £70kJoin a team of UX specialists. Work across new mobile/app products. Fantastic location & open plan office spaces. We’re looking on the lookout for a Senior UX Architect (with a mobile-first approach) to join a leading content, media and publishing business in central London. With an impressive client list, long term partnerships and exciting growth plans in place; this is a genuinely exciting time to join the business. What you’ll be doing You’ll be joining a specialist UX team made up of UX Architects, UX Researchers and UI Designers where you’ll work closely with the Head of UX and wider teams including Designers, Product Owners & Developers. You’ll be responsible for delivering end to end UX processes, qualitative & quantitative research, wireframing and iterations of existing products & platforms for a host of digital platforms and touch points. With a new platform having recently been launched there’s no better time to be joining the business. The team work in an agile scrum set-up who thrives on collaboration – safe to say there are no hierarchies here, with everyone in the team playing a part in UX research, strategy, user journeys & facilitating workshops, they’ll be plenty to keep you on your toes and really hone the UX offering for the business. Although predominately research-based, we are ultimately looking for someone who has already streamlined their research process, is comfortable running workshops with senior stakeholders, has a genuine interest in enhancing the digital experience across apps/mobile platforms and is passionate about putting the user at the forefront of everything they do. What experience you’ll need to apply A portfolio or case studies highlighting your UX experience. UI design experience across responsive web and apps. Solid UX research skills (qualitative & quantitative) Design skills (wireframing & prototyping) Have a user-centred approach. Experience working with mobile/apps. Be commercially savvy and understanding of wider business goals. What you’ll get in return for your experience As well as joining a highly successful business, you’ll receive a competitive salary plus a host of additional benefits such as childcare vouchers, holiday sale & purchase scheme, pension, cycle to work scheme and more. Some flexible working options may also be considered for this role. What's next? Sound good? Apply today with your CV and portfolio and we can discuss in more detail.
— Growing user experience agency in the UAELocation:DubaiSalary:£120-140KFlexible relocation package and process. Amazing work/ life balance and a chance to experience the beuty and culture in Dubai. An amazing portfolio of clients across FS, gov and the UAE’s biggest commercial brands. I have been working with a close agency client of mine in Dubai to help them grow their UX capability and business, currently the UX team consists of around 20 talented staff and you will own the UX strategy, drive new products/ solutions and play a significant role in the senior leadership team. Key clients are within FS, gov and travel. What you’ll be doing You will be a strong leader, with a group of senior team members reporting directly to you. You will inspire and motivate them and in turn, ensure that those high standards of leadership are translated too the rest of the department. What experience you’ll need to apply Proven experience in a senior management role within a design agency Excellent strategic leadership of near and future UX business plans, whilst maximising growth and innovation- you will own the UX vision of the agency. The ability to integrate design thinking with business thinking and digital innovation Well-developed stakeholder management and leadership skills. Have a real passion for user experience and the industry as a whole as well as being a thought leader for the organisation. What you’ll get in return for your experience I placed a contractor there recently and he has been blown away by the culture and life/work balance as well as the multiculturalism and quality of life in the UAE. The company offers a flexible relocation process and package as well as open to negotiating an executive package that suits the right candidate- I would benchmark the base salary at around £140K which would be tax free whilst in Dubai. They also have a modern design agency culture with flexible working and great benefits. What's next? Please apply with an up to date CV and portfolio to be considered.
— Top UX agency in the heart of DubaiLocation:DubaiSalary:£90kFlexible relocation package and process. Amazing work/ life balance and a chance to experience the beuty and culture in Dubai. An amazing portfolio of clients across FS, gov and the UAE’s biggest commercial brands. I have been working with a close agency client of mine in Dubai to help them grow their UX capability and business, currently the UX team consists of around 20 talented staff and you will be working closely with the UX Director to help the team deliver top class projects to their diverse client base. What you’ll be doing You will be a proven senior UX designer and lead who still enjoys being hands on whilst being able to turn your hand to the more managerial elements of the role too. You will motivate the team and be the first point of contact for our clients. What experience you’ll need to apply Proven experience in a lead/ head of UX role Team management, mentorship and proven ability to structure a team across projects and work flows. Direct line management of the entire team. Excellent agile practice, cross functional team management and stakeholder management of a range of clients. Full ownership of UX processes and standards, leading on all top tier projects and Have a real passion for user experience and the industry as a whole as well as being a thought leader for the organisation. What you’ll get in return for your experience I placed a contractor there recently and he has been blown away by the culture and life/work balance as well as the multiculturalism and quality of life in the UAE. The company offers a flexible relocation process and package as well as open to negotiating an executive package that suits the right candidate- I would benchmark the base salary at around £100K which would be tax free whilst in Dubai. They also have a modern design agency culture with flexible working and great benefits. What's next? Please apply with an up to date CV and portfolio to be considered.
— Animal healthcareLocation:LondonSalary:£38k - £43kJoin a rapidly growing start-up. Incredible office culture. Central London location. This is a fantastic opportunity for a forward thinking UX Designer to join a rapidly growing start-up within the animal healthcare space. With modern office, working environment in a league of its own and central London location, this is an opportunity for an ambitious UX’er to really sink their teeth into and be part of something huge. What you’ll be doing What won’t you be doing! In the first instance, you’ll be joining a close-knit team made up product specialists, UI designers, UX’ers & project managers. Working closely with the head of product, as well as directly with customers, you’ll be spending your time looking at ways to enhance the digital experience for the business’s customer-facing platform(s) & future products. It’s safe to say no day will be the same; you’ll be responsible for a plethora of UX processes from user research, testing sessions, wireframing, delivering hi-fidelity prototypes and presenting your findings/proposals to senior stakeholders. As you’ll be working closely with UI/Visual designers to make amendments or launching a new product, it’d be great if you had a good eye for design too. There’s no doubt you be a passionate UX designer with a solid understanding of the wider commercials, be obsessed with all things digital, have a top-notch personality and it goes without saying have a love for all animals! What experience you’ll need to apply Have a few years experience in a similar role Strong working knowledge Sketch, Invision or similar industry standard tools. Experience in running user research & testing sessions. Have a user-centred approach to design. Thrive to work in a start-up environment. Ideally have experience working within the eCommerce or FMCG sectors. A portfolio bursting with commercially delivered projects/case studies. Incredible problem solving/analytical ability. Be animal obsessed. What you’ll get in return for your experience A salary circa £38k-£43k, 24 days holiday, pet-friendly offices in central London, weekly lunches & social events (as well as off-site events), a brand new MacBook and not to forget you’ll be joining a growing business with genuine career progression opportunities. What's next? Does this sound what you’re looking for? Apply today with your CV and portfolio/case studies and we can discuss in more detail.
— Formalise User Research For Global Tech BrandLocation:wiltshireSalary:Upto £70kDefine user research for a highly respected technology brand. Collaborate with international UX and design specialists. Enjoy flexible working, generous holiday, company bonus scheme and a fantastic modern working culture. Were looking for a UX Research Lead to join an international technology brand in Wiltshire. This role will be responsible for designing a user centred research programme for the brand on an international level. What youll be doing As UX Research Lead youll report into the head of UX and be responsible for designing and joining up a formal user research process for the business. Currently research is done through a combination of ad hoc guerrilla testing, remote testing and lab based usability trials as well as A/B testing and surveys but does vary from team to team. This role will be sat amongst a wider digital experience team but will be the first hire focussing on progressing user research for the brand. The role will work on the companys main website, their various international marketplaces, social channels and customer facing mobile applications. This role will interact with many teams across the business so stakeholder management will be key; were looking for an out and out user research specialist. The ideal candidate will be someone from a product environment and who has worked at a senior level; someone with hands on user research experience but ultimately someone comfortable leading on process, practice and with the ambition of growing a team. What experience youll need to apply Previous experience at a senior level within a user research role. Evidence of delivering quantitative and qualitative research for digital products and services. Fantastic stakeholder management experience; a good communicator and able to collaborate with a wide variety of skill sets. Comfortable presenting recommendations and delivering reports to senior members of the business. The ambition to build a proposition and grow a team. What youll get in return for your experience In return for your experience youll join an exciting business at the bleeding edge of digital and physical technology. Youll be given the scope to grow the user research proposition and grow a team. Benefits include flexible working, a competitive salary, company bonus and generous holiday. What's next? Please apply with an up to date CV and supporting doc showing user research for digital products and services.
— Major Digital TransformationLocation:SwindonType:Salary:Up to £440 p/dayJoin a UK Household name during an exciting period of transformation. Act as a Digital Content Designer within one of the UK's largest Financial Services Companies. Express yourself as a Content Designer out of a state of the art Digital Studio. What youll be doing Writing & creating exciting digital content in an exciting AGILE environment. Working in a fun, collaborative environment during a period of interesting digital change. Producing a full suite of eye-catching and impressive digital content. What experience youll need to apply Extensive experience as a Content Designer across multiple clients. A background in digital, including creating the full suite of content for complex digital products and services. The desire to contribute to the digital transformation of a huge company, by delivering quality content. What you'll get in return for your talents. A highly competitive daily rate is available - advertised at up to £440 p/day but all quotes from suitable candidates will be considered. What's next? Please apply via this advert with your latest CV - if you have a portfolio please include.
— Large Digital Transformation Project - Major Financial Services Client6 Month Initial Contract. Large scale digital transformation for major UK FS Client. Leading multi-disciplinary teams & owning multiple priorities. What you'll be doing You will be leading User Research within a large organisation that is going through a significant period of change. Dealing with multiple stakeholders across various projects from medium to large scale. Using your communication skills to influence in a cross-functional environment. What experience you'll need to apply You will be an experienced UX Researcher that has worked in a variety of project environments - AGILE, Waterfall etc. You will have worked for multiple clients including some experience as a Senior or Lead. You will be an expert in UX Research potentially having an online portfolio that demonstrates substantial qualitative and quantitative digital research. What you'll get in return for your talents The client is offering a day rate of up to £450 p/day - all quotes from exceptional candidates will be considered. The Swindon location is commutable from South Wales, M4 Corridor and the South West. The client has plenty of projects so there is potential to extend the contract. What's Next? If you are interested, please apply via this advert and I will call you back.