Contract Delivery Manager
Technology, Marketing & Agency, User Experience & DesignView profile
Service design focuses on the interaction between a service and it’s end user and looks to improve the quality of communication and infrastructure in innovative ways.
Why consider a career as a Service designer?
Service design is one of the most widely used and business critical forms of design within a lot of industries including the public sector, banking, non profit and more- it is a holistic approach to user/ customer experience and encompasses on and offline experience, the versatility of the work is one of its biggest appeals.
Typical role titles include
Service design researcher
Service design consultant
Service design manager
UX service designer
Career progression examples
Service design director
Senior service designer/ consultant
Head of service design
Service design lead
At an entry level, Junior/Graduate designers will be earning £25k-£35k. Midweights would be looking at circa £40k-£50k and a company that is looking to be competitive in the market should be paying their seniors £60k plus.
Is it right for me? The skills it takes…
A good service designer needs system thinking, visualization and the ability to map out user stories/ experiences. Communication is key also as you will be working with a diverse mix of stakeholders and users- the synthesis of your research, ideation and strategy is crucial.
Other skills are prototyping, system mapping, storyboarding, user testing, customer journey mapping and more.
What qualifications does it take?
There are a number of service design degrees but you can move into service design from other design-focused courses too, it’s very important to find an internship or junior role within a company who practices service design the right way and can develop you.
We connect ambitious organisations with their greatest assets, equally ambitious talent.
"As a content design lead with a rapidly scaling team, I recently needed 3 experienced senior content designers asap - and luckily I got to work with Sam. He took the time to understand my team, and how we work as content designers and ux writers in our specific working environment. Sam quickly found outstanding candidates, and made my busy days easy by organising interviews, setting up calls, ensuring I had information and details quickly and without hassle. Especially helpful was that Sam had clearly taken the time to get to know each candidate - he understands all the UX skillsets including all the various aspects of content design, and could also help me understand each candidates’ background, a bit about their character and preferences. That meant I was able to have meaningful conversations with him about fit and capability, which helped me make hiring decisions. I was able to hire 3 amazing content designers in about 3 weeks."
Content Design lead
“Since joining Create Health, I’ve had a clear vision of what I want to build. ADLIB have invested the time to truly understand this, meaning the permanent and freelance candidates they send through are always spot on. This not only makes the process easier and more enjoyable, it saves a lot of time.”
"Sam has helped us recruit UX Designers, Service Designers and Accessibility experts for the last 18 months. During this time, I have come to understand that Sam has exemplary knowledge of UX disciplines, knows many candidates on a personal level, and only ever refers highly-skilled top-tier humans. What sets Sam apart from others in the field is the time and energy he puts into understanding the current (and envisioned) culture of the team he is recruiting for. This dedication allows him to spot people who will support your culture and not (negatively) disrupt it."