Service Design jobs and careers

Service design focuses on the interaction between a service and it’s end user and looks to improve the quality of communication and infrastructure in innovative ways.

Why consider a career as a Service designer?

Service design is one of the most widely used and business critical forms of design within a lot of industries including the public sector, banking, non profit and more- it is a holistic approach to user/ customer experience and encompasses on and offline experience, the versatility of the work is one of its biggest appeals.

Typical role titles include

Service designer
Service design researcher
Interaction designer
Service design consultant
Service design manager
UX service designer

Career progression examples

Service design director
Senior service designer/ consultant
Head of service design
Service design lead

Salary Benchmarks

At an entry level, Junior/Graduate designers will be earning £25k-£35k. Midweights would be looking at circa £40k-£50k and a company that is looking to be competitive in the market should be paying their seniors £60k plus.

Is it right for me? The skills it takes…

A good service designer needs system thinking, visualization and the ability to map out user stories/ experiences. Communication is key also as you will be working with a diverse mix of stakeholders and users- the synthesis of your research, ideation and strategy is crucial.

Other skills are prototyping, system mapping, storyboarding, user testing, customer journey mapping and more.

What qualifications does it take?

There are a number of service design degrees but you can move into service design from other design-focused courses too, it’s very important to find an internship or junior role within a company who practices service design the right way and can develop you.

Our User Experience & Designrecruitment team

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  • Head of Design Recruitment

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Our latest User Experience & Design jobs

We connect ambitious organisations with their greatest assets, equally ambitious talent.

Head of Design and User Research

  • Bristol Hybrid
  • Permanent
  • DOE

Full details

Leading UK Brand

Join a business with strong backing for user centred design.

Flexible / hybrid working.

Full details

07th Jun

Service Designer

Purpose Driven

  • Birmingham (Hybrid)
  • Permanent
  • Up to £55k

Full details

Inclusivity in the Net Zero Transition

Create and improve services for the most vulnerable in society.

Join a sustainability focussed not-for-profit.

Full details

07th May

Salary guides:

  • -
    Design Perm Salary Guide

    The purpose of this guide is to provide a snapshot of Design salary bandings across different skillsets and industries.