Service Design jobs and careers
Service design focuses on the interaction between a service and it’s end user and looks to improve the quality of communication and infrastructure in innovative ways.
Why consider a career as a Service designer?
Service design is one of the most widely used and business critical forms of design within a lot of industries including the public sector, banking, non profit and more- it is a holistic approach to user/ customer experience and encompasses on and offline experience, the versatility of the work is one of its biggest appeals.
Typical role titles include
Service design researcher
Service design consultant
Service design manager
UX service designer
Career progression examples
Service design director
Senior service designer/ consultant
Head of service design
Service design lead
At an entry level, Junior/Graduate designers will be earning £25k-£35k. Midweights would be looking at circa £40k-£50k and a company that is looking to be competitive in the market should be paying their seniors £60k plus.
Is it right for me? The skills it takes...
A good service designer needs system thinking, visualization and the ability to map out user stories/ experiences. Communication is key also as you will be working with a diverse mix of stakeholders and users- the synthesis of your research, ideation and strategy is crucial.
Other skills are prototyping, system mapping, storyboarding, user testing, customer journey mapping and more.
What qualifications does it take?
There are a number of service design degrees but you can move into service design from other design-focused courses too, it’s very important to find an internship or junior role within a company who practices service design the right way and can develop you.
Our latest jobsSearch all jobs
— Luxury Retail BrandLocation:LondonSalary:CompetitiveLong-standing Luxury Brand. Competitive Pay and Benefits Package. Warm Culture with Family Feel A luxury British retailer with over 130 years' of heritage is now opening its doors up for an eCommerce/digital CRO Analyst to join the team. This is a new hire for the business, as they look to utilise their data in a more efficient way to increase online conversions, decrease abandonment rates, and ultimately - increase profit! You will be the first hire within analytics and reporting into the Online Trader. As this is a standalone role, we're looking for a pro-active, experienced, confident individual who is going to promote best practices, and want to take the business forward in terms of the information you can get from data, and how it can be used to influence business decisions! What you'll be doing This role hasn't been entirely mapped out which makes it all the more exciting. There will be an element of adding certain responsibilities based on your experience and the tools you are able to use. You'll be confident in making suggestions to improve data capture, be that tools to use or models to put in place. You will raise relevant business questions alongside the rest of the team and senior stakeholders, and produce actionable insights. You'll be keen to get to really understand the customer base - what are they buying? Where are the up-selling opportunities? How do we engage our audience online? Getting to know your competitors will be really important to you so that you're able to keep up with trends within the industry. Your role will also see you managing the activity and relationship with 3rd party CRO partners in delivering programs relating to enhanced user experience. This role will fit nicely for someone who has solid Digital ability with a passion for data and Analytics. You will be utilising the GA platform, engaging with internal stakeholders to define and deliver output which is both analytically robust and commercially focused. Working alongside the Trading and Merchandising teams to capture Market, Competitor and Customer Insights. What experience you'll need to apply for the role Google Analytics / Adobe / IBM analytics experience. Solid A/B – MV Testing experience. Ability to use visualisation software (e.g. Tableau, Power BI, Data Studio) desirable but training offered. Excellent stakeholder management skills. Online luxury/fashion/retail experience is a huge plus. Strong Excel skills are advantageous. What you'll get in return for your experience You will be rewarded with a salary in line with your level of experience, as well as a competitive benefits package. All of these can be discussed on application. What's next? Get in touch with Marlie on 01179 269 530 for more information!
— Market leader in online gamingLocation:LondonSalary:£85k-£110kGrow a team of designers’ at large scale. Incredible office culture & benefits. Central London location. This is a rare and exciting opportunity for a Head of Design & UX to join a rapidly growing digital agency within the online gaming space. With modern (seriously impressive) offices, working environment in a league of its own and central London location, this is an opportunity for an ambitious Head of Design/UX to really sink their teeth into, grow a team around you and spearhead the direction of a host of interesting projects. What you’ll be doing What won’t you be doing! In the first instance, you’ll be joining a rapidly growing team made up of UI Designers, UX’ers, analytics & product specialists - You’ll help build, lead and nurture upcoming talent within the agency, all with a forward-thinking approach. It goes without saying, with a role at this level you’ll be well in-tune with modern UX and have your finger on the pulse with current design trends, especially in the UI space. Using your expertise, you’ll put forward, develop and roll-out new innovative, content-led products for the online gaming sector. Leading by example, you’ll be no stranger to getting the very best creative solutions out of your team, ensuring clients have slick, aesthetically pleasing products ahead of competitors. The agency work in cross-functional agile squads, pulling on a host of specialist skill-sets within teams, so there is no doubt collaboration is encouraged at all times. You’ll need to be meticulous and data-driven with UX processes, having already gained solid experience in research, wireframing, prototyping and testing – with an exceptional understanding of all things digital across a multitude of touchpoints. Although you won’t always be 100% hands-on, you’ll still be eager to step in and embed yourself with day to day design challenges when needed. What experience you’ll need to apply Have led & built design/UX teams from the ground up. Strong working knowledge Sketch, Invision or similar industry standard tools. Have top-notch visual design skills. Be one step ahead with design trends. A portfolio bursting with UI, visual designs & UX case studies. Experience working in agile squads. Passionate about all things digital. A keen interest in the online gaming sector. Proven management experience. What you’ll get in return for your experience A salary circa £85k-£110k, 25 days holidays (plus 8 bank holidays), an annual all expenses paid trip (previous locations include Mexico & Thailand), Christmas & New Year shut down, your birthday off, charity days, flexible/work from home options, bonus scheme, health insurance, pet friendly office, learning budget & a host of other fantastic perks (seriously there are too many to list!) What's next? Does this sound what you’re looking for? Apply today with your CV and portfolio/case studies and we can discuss in more detail.
— Growing UX teamLocation:Cirencester, Bristol, remoteSalary:DOEEnjoy flexibility with the opportunity to work remotely where needed. Join a culture where design and UX is truly valued. Create products with high profile customers. We’re looking for UX Designers to join a software company in Gloucestershire. Having reached an important milestone in their design and UX maturity they’re looking to scale up their product design team. This role is based in Cirencester but you’ll be able to work from the Bristol office as well as remotely when needed. What you’ll be doing Sat amongst a cross functional design team you will work across 5 core products for the business. Customers include SME’s as well as large blue chip brands and each product comes with its own unique set of users and challenges. Currently the design team consists of 2 UX Designers and a Visual Designer with scope to grow to 5 this year. Working alongside a Visual Designer means you can focus on understanding the user. Your job will be to conduct research and turn findings into wireframes and clickable prototypes in order to test new design features. Currently the team adopts a lean UX approach and focusses activities around experimentation and testing. This is an exciting time to join the business; the last few years have been spent creating a design led culture. There’s still work to be done (as with any business going through digital transformation) but everyone from front line sales staff through to the senior management team have seen the value of good UX and design has become one of their key differentiators when it comes to competition. In this role you’ll join during a period of growth and investment and a maturing of their market leading product suite. What experience you’ll need to apply Experienced in planning and executing user research. A collaborative approach to design; able to collaborate with visual designers, multidisplinary development teams and non-technical members of the team. Wireframing and prototyping experience (using a variety of modern design tools). Fantastic communication skills. What you’ll get in return for your experience In this role you’ll join a growing design function within an ambitious business. The team has worked hard to bake design into its culture so you’ll find an appreciation for what you do companywide. You’ll be part of taking their product suite to the next level and enjoy working within a business that offers flexibility, a competitive salary and overall a great culture. What's next? Please apply with an up to date CV and any supporting UX work in the shape of a portfolio or collection of case studies.
— Leading Online MarketplaceLocation:London/ManchesterSalary:Up to £70kMajor digital transformation just completed A cutting-edge design capability with a wealth of desirable projects A flexible, modern work environment and collaborative team dynamic Following a successful digital transformation, my client has become a 100% digital business, they are significantly growing their design capability across UX, product and research and they need an experienced user researcher to focus on their consumers and play a huge part in the experience of their customers. What you’ll be doing Working closely with the wider design team, you will be planning, designing and conducting user research and testing activities as well as embedding such practice into the way the company does UX and prioritises recommendations from customer analysis. What experience you’ll need to apply Put processes in place for research and testing from discovery phase through to concepts to usability testing. Proven ability to deliver high-end guerrilla usability testing, customer development and ethnographic research. Manage the research requirements of a mix of cross-functional product and design teams. Proven experience to be a leader within an agile culture, promoting UX principles and being an excellent stakeholder manager to a multi-skilled staff base. Proven ability to present and sell in research findings to the team and embedding set processes and standards into the UX strategy. Have a real passion for user experience and the industry as a whole. What you’ll get in return for your experience This role can be based in either the London or Manchester office and you will be subject to a grown up and trusting working environment, the business offers a competitive benefits package and have high levels of staff satisfaction. What's next? Please apply with an up to date CV as well as an up to date portfolio or case studies of your research projects.
— Green TechnologyLocation:BristolSalary:Circa £50kCreate digital products and services that support a more sustainable future. Enjoy great employee benefits. Work as part of an experienced product design culture. We’re looking for a digital Product Designer to join one of Bristol’s leading home-grown brands. For a keen problem solver this is a great opportunity to work with the latest technology and help provide a greener future for generations to come. What you’ll be doing You’ll join a multidisciplinary studio creating digital services that are used by thousands across the UK. As the name suggests your role will largely focus on the design aspects of product; you’ll collaborate with an internal and external network of research specialists taking customer insights to enhance existing features as well as develop new ones. In this role we need a keen problem solver not just a visual designer. As well as create polished visuals you’ll use research findings to define new information architecture and create wireframes and prototypes for testing. The main focus will be on the flagship IOS/Android app but the business is ambitious and looking to the future in many ways. You’ll support their vision of becoming an international brand, deliver new technologies like smart home services and work with innovations in sustainable technology. What experience you’ll need to apply A UI designer, interaction designer, digital product designer or UX Designer by trade. User centred in your approach; visual in the main but able to contribute to research and testing activities comfortably. Have worked with digital products and services including IOS or Android apps. Be excited by problem solving and genuinely interested in the latest technology. Comfortable communicating your design decisions and creative ideas to people from all backgrounds. Confident with modern industry standard design tools including those used for wireframing and prototyping. What you’ll get in return for your experience In return for your experience you’ll join a business awarded for their focus on employee satisfaction, you’ll be well looked after. Within this team you’ll build products that provide a more sustainable future. You’ll receive e flexible benefits package, 25 days holiday (+ bank holidays) and a competitive salary. What's next? Please apply with an up to date CV and collection of case studies to be considered. We’ll want to see more than finished visuals; sketches, scamps, research findings, wireframes and prototypes.
— Formalise User Research For Global Tech BrandLocation:wiltshireSalary:DOEConduct user research for a highly respected technology brand. Collaborate with international UX and design specialists. Enjoy flexible working, generous holiday, company bonus scheme and a fantastic modern working culture. Were looking for a Senior UX Researcher to join an international technology brand in Wiltshire. What youll be doing As a Senior UX Researcher you'll report into the head of UX and support the brands vision for designing and joining up a formal user research process for the business. Currently research is done through a combination of ad hoc guerrilla testing, remote testing and lab based usability trials as well as A/B testing and surveys but does vary from team to team. This role will be sat amongst a wider digital experience team and work with UX designers as well as other researchers. The role will work on the companys main website, their various international marketplaces, social channels and customer facing mobile applications. This role will interact with many teams across the business so stakeholder management will be key; were looking for an out and out user research specialist. The ideal candidate will be someone from a product environment and who has worked at a senior level; someone with hands on user research experience but ultimately someone comfortable leading on process, practice and with the ambition of growing a team. What experience youll need to apply Previous experience at a senior level within a user research role. Evidence of delivering quantitative and qualitative research for digital products and services. Fantastic stakeholder management experience; a good communicator and able to collaborate with a wide variety of skill sets. Comfortable presenting recommendations and delivering reports to senior members of the business. Able to work in a fast paced and fast changing environment. What youll get in return for your experience In return for your experience youll join an exciting business at the bleeding edge of digital and physical technology. Youll be given the scope to help grow a dedicated user research function for the business. Benefits include flexible working, a competitive salary, company bonus and generous holiday. What's next? Please apply with an up to date CV and supporting doc showing user research for digital products and services.