Service Designer

Inclusivity in the Net Zero Transition

  • Location Birmingham (Hybrid)

  • Type Permanent

  • Salary Up to £55k


Create and improve services for the most vulnerable in society.

Join a sustainability focussed not-for-profit.

Enjoy flexibility and remote working, a bonus scheme, 28 days holiday (+BH) and more.

A leading organisation in the Net Zero space is seeking an Inclusive Service Designer to help them deliver some major projects supporting low income and vulnerable consumers. By supporting innovators to deliver the future of energy in the UK, this team is accelerating our progress towards a greener future, and you could be a part of it.

What You’ll Be Doing

Joining a team centred on using in-depth research and data to create more equitable outcomes for consumers in the energy space, you will be using your service design skills to improve and deliver essential services to consumers. The successful candidate will collaborate closely with researchers and designers to develop service propositions working towards Net Zero targets.

This is a role with a holistic view, but one that focuses on the most vulnerable first and foremost. It seeks to accelerate the net zero transition for low-income households by demonstrating how designing products and services inclusively can enhance these services for everyone.

This role involves problem-solving through research insights, driving the design of impactful user experiences, and defining evidence-based research requirements. Expect to engage in sophisticated projects for private and public sector clients, contributing to inclusive design practices and enhancing user outcomes.

What Experience You’ll Need to Apply

  • Proficiency in service design and user research methods and tools.
  • Proven track record in using design and user research to contribute to the development of new products and services.
  • Extensive commercial experience collaborating with designers and researchers.
  • Ability to translate user needs into tangible products/experiences.
  • Great communication abilities, and experience collaborating directly with internal and external
  • Ideally experience designing inclusive services for vulnerable groups.

What You’ll Get in Return for Your Experience 

As well as joining a team on a mission you can really believe in, you’ll enjoy flexible working, 28 days holiday (+bank holidays), bonus scheme, an enhanced pension scheme, generous maternity and paternity and more.

What’s Next 

Please apply with an up-to-date CV to be considered. If you have any case studies or projects to share too, please do.

Apply for this role

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