Bristol with flexible or remote working, UK
Client Success Manager / Account Manager – Neighbourly
Neighbourly is a multi-award-winning community investment platform that helps companies make a positive measurable impact in their communities, by putting “local impact” at the heart of responsible business.
We are uniquely positioned to grow sustainable community investment working as a two-sided marketplace that connects corporate partners with thousands of vetted local good causes, facilitating the donation of surplus products (e.g. food), employee volunteering programmes and provision of financial support (e.g. grants), all in one place.
Our technology helps drive operational efficiency, promote employee engagement and foster wellbeing by providing data and insights that help businesses achieve their CSR and ESG (environmental, social, governance) objectives. Because the platform is public it enables a business to surface community stories and create a discoverable legacy of giving, helping to enhance brand reputation and build positive community relations.
Neighbourly is at an exciting time in its journey having just completed a successful Series A funding round and is entering a period of accelerated growth. The next few years will see the business consolidate its market leading position in the UK and provide a springboard for international expansion. The rise of the corporate ESG agenda, combined with the climate crisis and the impact of the Covid-19 pandemic, means the Neighbourly proposition is more relevant and needed than ever.
What you’ll be doing as our Client Success Manager / Account Manager
Client Success Managers are team members that connect Neighbourly to its customers. Responsible for managing clients through the full lifecycle, from initial on-boarding to successful maturity and renewal, your role will involve understanding the needs of both the charitable community and corporate clients to ensure the best possible support is provided. More specifically, you’ll:
Operate as the lead point of contact for allocated clients; establish a trusted/strategic advisor relationship and drive continued value of our products and services.
Work with clients to establish critical goals and aid your assigned clients in achieving their goals usually through programme development and delivery.
Achieve targeted renewal rate through structured and creative client engagement.
Identify and nurture business development opportunities within accounts to maximise synergies across product lines and increase annual contract value
Communicate product updates and new features as they become available
Conduct regular status meetings and deliver group and individual user training sessions about Neighbourly features, industry benchmarking, and best practices.
Build exemplary case studies and good news stories for PR and social media teams
What experience you’ll need to apply
The ideal candidate will have previous experience in food surplus distribution or another type of community-focused charity space. Candidates who've worked for a Tech scale-up would also be interesting, as would candidates from a Marketing or Digital agency background - in a Client Services, Account Manager, or Senior Account Manager role.
You must have prior experience developing and maintaining profitable relationships with high profile, big brand and corporate clients and delivering exceptional levels of service to clients.
A demonstrable interest in, or real-life work experience of CSR / ESG / Sustainability. You’ll have the credibility to articulate to clients “how to build a better future”.
We have chosen to work with our friends at ADLIB who are managing the recruitment process for Neighbourly. As a fellow B Corp, they are well versed in attracting the best candidates that have the right skills and experience, combined with the desire to work for a business driven by purpose and a want to make a positive impact on society and the planet. Please note that any candidates that approach Neighbourly directly will be forwarded to ADLIB for consideration.
Inclusion and equality
Here at Neighbourly, equal opportunity runs through every aspect of the business. We are creating an environment where a diverse mix of talented people want to work, do their best and share in our journey for the long term. We’re building a team that represents a variety of perspectives and backgrounds, as we believe that the more inclusive we are, the better and more innovative our work will be. We strive to be a workplace where everyone feels empowered and can be their authentic selves.