Client Services jobs and careers

A role in client services is well-suited to those that are confident face to face, enjoy meeting clients and maintain top attention to detail at all times. Specifically, in marketing agencies, you’ll have a keen interest in the ever-changing marketing world and will thrive in a fast-paced environment.
All roles in client services will be varied in every organisation but the below job examples will give you a better idea of what you could be doing depending on your professional level.

For example, as an Account Executive you’ll support one or a team of account managers with projects within a Marketing/Branding/Digital/Integrated agency. Sometimes working on one major client account or a diverse portfolio of clients. You’ll often work in a fast-paced environment, with the ambition to continuously develop your marketing knowledge and skills. In everything you do, you put clients’ needs at the forefront.

If you progress towards an Account Manager role, you’ll often work closely with the wider agency client service, planning, dev and project management teams. You will play a lead role in the delivery of integrated campaigns for B2C and/or B2B audiences. You’ll need a solid understanding of all things marketing as it’ll be down to you to communicate progress to your clients, as well as managing expectations and problem solving when needed.

On a more senior level (Account Director), you’ll nurture existing client relationships with a hands-on approach. You’ll provide professional, planned and responsive direction for your portfolio or clients. It’ll be down to you to develop client plans and to take ownership of the client revenue targets, essentially be more commercial. You’ll help deliver fantastic projects for key clients, planning and tracking projects to maximise profitability. Developing and nurturing relationships at a senior level will be at the core of what you do and you’ll be able to confidently discuss brand strategy opportunities and challenges.

• Account Executive
• Senior Account Executive
• Account Manager
• Senior Account Manager
• Account Director
• Senior Account Director
• Group Account Director
• Business Director/Client Partner
• Client Services Director

We’ve outlined the latest salary benchmarks for Client Services roles in the guides below:

Agency Client Services Salary Guide – South West

Agency Client Services Salary Guide – London and South East

To work in client services, you will need to have strong communication skills, and an attentive timekeeping mindset. You’ll be a strategically minded and proactive in order to anticipate and deliver client requirements.

To work in client services, you will usually require an undergraduate degree ideally in marketing however there is no specific need here. A passion for the industry and marketing as a whole is of greater importance.