Join a fast growing consultancy that is renowned for delivering outstanding work on meaningful projects
Be part of a team with a genuine commitment to being a brilliant place to work.
Work 100% remote for now but with long term flexibility with 2 office based days a week in the future.
We’re looking for a Senior Service Designer to join a brilliant service design consultancy in Bristol. We also have junior to midweight roles available.
What you’ll be doing
You’ll be joining a team of user researchers, UX and service design specialists working in public sector and health to improve the way people experience services. The goal: better experiences for better lives.
Through research-led discoveries you will uncover problems worth solving and use the evidence as a foundation for service design work.
Highlights of the company’s work include:
Working with the NHS to improve mental health services
Helping the NHS adapt the 111 service around user needs
Designing a collaboration platform for DCMS
Running extensive user research to help DVSA pass GDS assessment
Running user research in job centres across the UK for Policy Lab
Partnering with Scope to co-create support services for disabled people
As a Senior Service Designer you’ll be leading on research projects, facilitating workshops with clients and bringing solutions to life through sketching and prototyping.
Working as part of a cross functional team on discoveries and alphas you’ll collaborate with researchers, project managers, developers, product people, clients and agency partners alike.
You’ll be working closely with clients becoming a trusted partner, helping them to understand their users and evolve their services over time.
What experience you’ll need
You are looking for a meaningful challenge
You want to work somewhere where you can do your best work
You are driven by your values and want to focus your effort on projects that reflect those values.
You love working in the first diamond
You have an open collaborative mindset, you know you don’t have all the answers
You love working in a fast-paced agency environment
You have a background / education in design or research be it service design, UX, product design, industrial design, human factors, psychology or other related subjects
You are familiar with working alongside agile delivery teams (partners)
You have strong visual communication skills
You are confident choosing the right fidelity at the right phase. This isn’t a UX design role but whiteboards, sketches, storyboards, diagrams and low fidelity clickable prototypes are part of your toolkit
You are confident running design research - both discovery and evaluative
You are able to work remotely for now and in the future comfortable with two days a week in the Bristol studio
You have proven commercial experience in service design and are comfortable leading on design and research projects that tackle complex problems.
You have great people skills and stakeholder management experience
What you’ll get in return for your experience
The team has a great culture so you can expect to work with a friendly and very knowledgeable bunch. There is a bonus scheme, health care scheme, 25 days holiday (+ bank holidays), plus your birthday off, a personal training budget, flexible working options, a pension and being part of a business that you can help shape.
Please apply with an up-to-date CV and any supporting case studies of work.