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Client Services jobs and careers

A career in client services acts as a liaison between a business and its customers to ensure that standards met are satisfactory and beyond in order to provide them with exceptional and memorable consumer experiences.
 

Why consider a career in agency client services?

A role in client services is well-suited to those that are confident face to face, enjoy meeting clients and maintain top attention to detail at all times. Specifically, in marketing agencies, you'll have a keen interest in the ever-changing marketing world and will thrive in a fast-paced environment.
 

What a career or job in client services may entail…

All roles in client services will be varied in every organisation but the below job examples will give you a better idea of what you could be doing depending on your professional level.
 
For example, as an Account Executive you'll support one or a team of account managers with projects within a Marketing/Branding/Digital/Integrated agency. Sometimes working on one major client account or a diverse portfolio of clients. You'll often work in a fast-paced environment, with the ambition to continuously develop your marketing knowledge and skills. In everything you do, you put clients’ needs at the forefront.
 
If you progress towards an Account Manager role, you'll often work closely with the wider agency client service, planning, dev and project management teams. You will play a lead role in the delivery of integrated campaigns for B2C and/or B2B audiences. You'll need a solid understanding of all things marketing as it'll be down to you to communicate progress to your clients, as well as managing expectations and problem solving when needed.
 
On a more senior level (Account Director), you'll nurture existing client relationships with a hands-on approach. You'll provide professional, planned and responsive direction for your portfolio or clients. It’ll be down to you to develop client plans and to take ownership of the client revenue targets, essentially be more commercial. You'll help deliver fantastic projects for key clients, planning and tracking projects to maximise profitability. Developing and nurturing relationships at a senior level will be at the core of what you do and you'll be able to confidently discuss brand strategy opportunities and challenges.
 

Typical Client Service role titles include

 

  • Account Executive
  • Senior Account Executive
  • Account Manager
  • Senior Account Manager
  • Account Director
  • Senior Account Director
  • Group Account Director
  • Business Director/Client Partner
  • Client Services Director
     

Client Service Salary Benchmarks

At an entry level, junior/graduate an Account Executive on average will be earning between £18k-£24k. At Account manager/Senior Account Manager Level you’d be looking to earn £25k-£35k and Account Directors would be looking to earn £40k-55k.
 

Is it right for me? The skills it takes...

To work in client services, you will need to have strong communication skills, and an attentive timekeeping mindset. You’ll be a strategically minded and proactive in order to anticipate and deliver client requirements.
 

What qualifications does it take?

To work in client services, you will usually require an undergraduate degree ideally in marketing however there is no specific need here. A passion for the industry and marketing as a whole is of greater importance.

 

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  • 23rd Jun

    Paid Media Executive / Senior Paid Media Executive

    — Specialist Full-Service Agency

    Location:
    Bristol/Remote, UK
    Type:
    Salary:
    Up to £30k DOE
    ●      Work on a range of B2B and eCommerce clients. ●      Opportunity for rapid career progression. ●      Flexible working hours and fully remote. We’re looking for an experienced Paid Media Executive / Senior Paid Media Executive to join an established, digital marketing agency in Bristol that is currently operating remotely. This is the ideal opportunity for a talented Paid Media Executive / Senior Paid Media Executive with either a Digital Marketing or eCommerce background to play an important role in helping some exciting B2B and eCommerce brands generate more sales.  What you’ll be doing The Paid Media Executive / Senior Paid Media Executive Executive will: Report to the Head of PPC and the Paid Social Manager Be responsible for the Google Ads and Paid Social strategy and its implementation with the support of the team Conduct A/B testing and multivariate testing to ensure the best campaign procedures are being used Report on campaign performance and make changes where necessary Attend client meetings and propose campaign strategies What experience you’ll need to apply At least 1 year of experience using Google Ads Comfortable analysing and reporting campaigns on Google Analytics to adapt if needed Highly organised with the ability to prioritise and manage your workload A strong work ethic to learn and develop B2B and eCommerce experience is a bonus What you’ll get in return for your experience  This is a great role based in Bristol but operating on a fully remote basis offering a salary of £20-30k depending on experience. There is flexible working with flexi-hours, amazing training opportunities for career rapid development and the opportunity to work on a wide range of big-name clients. What's next? If you’re an experienced Paid Media Executive / Senior Paid Media Executive and are interested in finding out more, then click to apply now or contact Andi.            
  • 20th Jun

    eCommerce Account Manager

    — Amazing Clients

    Location:
    Manchester / Remote, UK
    Type:
    Salary:
    £30000 - £43000
    eCommerce Account Manager opportunity, 100% remote/flexible working available. Amazing reputation with clients and employees alike. Superb onboarding, training, career progression, salary and perks. This is a new opportunity for a talented eCommerce Account Manager who would love nothing more than being part of a fun, fast paced agency delivering world class service to a real variety of emerging and established clients. Please note this role offers 100% remote working permanently, we are accepting applicants from all over the UK over the festive period, with a view to commencing interviews in January 2022. What you'll be doing You’ll be joining a high performing, experienced, and friendly team as eCommerce Account Manager to support development and CX teams in providing superb client management. No two days are the same in this role, where things can change at the drop of a hat, however you will enjoy thorough process and procedure which has been implemented and regularly adapted for years which the team and Directors know creates success. Ultimately you will have prior experience maximising client relationships within eCommerce, ideally in an agency environment, where you can liaise with technical and non-technical stakeholders to manage expectations and ensure satisfaction regularly, leading to repeat business and referrals. You will enjoy great exposure to the business, with involvement internally on strategy meetings, pitches for new business, road mapping with the CX team, weekly to quarterly reviews, and other exciting projects happening from white papers to AI development. This of course entails liaising with other Account Managers, Project Managers, the Dev Squad and Senior Management regularly. Externally, you will have regular BAU and planning meetings with clients and other stakeholders to solve specific problems or bring new ideas to table to improve performance from maximising online sales to Black Friday plans. As eCommerce Account Manager you will be encouraged to use the experienced and talented people around you to deliver success – my client works in an incredibly collaborative way where questions are welcomed and rewarded. For remote working you’ll be pleased to know that the onboarding process here is superb, with regular virtual and face to face activities as well as top of the range equipment and tools. In terms of progression, you will enjoy regular reviews to ensure you’re on track for that next promotion, true flexible and autonomous working, a very competitive salary, benefits and perks. What experience you'll need Previous experience as a Client Services Manager, Account Manager or similar. Experience in an agency (fast paced and agile would be perfect). Exposure to web/digital/eCommerce projects (eCommerce would be perfect). Superb client management skills with outstanding stakeholder management skills. An ability to work cross-functionally in a multi-skilled agency. Calm under pressure, with a knack of managing multiple tasks simultaneously without compromising on quality or quantity of service. Commercially and strategically aware considering the “bigger picture”. Positive, enthusiastic, and friendly mentality. Self-motivated, comfortable working remotely long term. What you'll get in return for your talents  Competitive salary with superb perks – 100% remote/flexible working, genuine career progression, additional training and certifications, bonuses, fun and friendly team. What's next? To be considered send your CV asap or contact Jingwei Zhou at ADLIB Recruitment for more info.
  • 20th Jun

    eCommerce Account Manager

    — Impressive range of clients to work with

    Location:
    Southwest / Remote, UK
    Type:
    Salary:
    ££28000 - ££40000
    Join leading digital/eCommerce agency as Account Manager. Opportunity to work 100% remotely permanently, or hybrid in a buzzy office. Superb training, development and career progression including bonuses and additional qualifications paid for! This is a brand spanking new opportunity for a talented Account Manager who would love nothing more than to get their teeth stuck into a range of world-renowned clients to help strategize and deliver eCommerce development projects. Please note this role offers 100% remote working permanently, with no expectation to visit the office located in the Southwest, however if commutable, you are very welcome to join the collaborative and ‘buzzy’ office environment. What you'll be doing You’ll be joining a well-established, experienced, and friendly team to manage the efficient production of eCommerce projects, ensuring they’re on brief, on time and on budget. You will be pivotal in managing client relationship and being the lynchpin between agency and client. As a seasoned Account Manager, you will be bringing your expertise to a leading digital agency who specialise in eCommerce web design and build projects. You will be part of the Client Services team which comprises Account Managers and Project Managers reporting to the Delivery Director and Client Services Director. You will have previous experience of web technologies or eCommerce, working in a fast-paced agile environment, with incredible communication skills where to can liaise with technical and non-technical stakeholders as well as manage expectations across the board. In this role you will feel part of a talented team and be in a great position to further grow and develop and throughout Covid, this agency has continued to grow their team and their client base. For remote working you’ll be pleased to know that the onboarding process here is absolutely superb, with regular virtual and face to face activities as well as sound day to day processes and procedures in place. In terms of progression, you will enjoy regular reviews to ensure you’re on track for that next promotion, 6 monthly salary reviews, dedicated budget for you to gain additional certifications/qualifications, annual bonuses and true flexible working. What experience you'll need Previous experience as a Client Services Manager, Account Manager, Senior Account Manager, or similar. Experience in an agency (fast paced and agile would be perfect). Exposure to web/digital/eCommerce projects. Superb client management skills with outstanding stakeholder management skills. An ability to work cross-functionally in a multi-skilled agency. Calm under pressure, with a knack of managing multiple tasks simultaneously without compromising on quality or quantity of service. Any exposure to eCommerce would be advantageous. Commercially and strategically aware considering the “bigger picture”. Positive, enthusiastic and friendly mentality. What you'll get in return for your talents  Competitive salary with superb perks – 100% remote/flexible working, genuine career progression, additional training and certifications, bonuses, fun and friendly team. What's next? To be considered send your CV asap or contact Jingwei Zhou at ADLIB Recruitment for more info.
  • 20th Jun

    Account Manager

    — eCommerce Agency

    Location:
    South West / Remote, UK
    Type:
    Salary:
    £27000 - £35000
    Successful specialist ecommerce agency to call home. Fantastic portfolio of well-known brands to work with. Remote working options.  This is a great chance to join a multi-award-winning ecommerce agency who work with some excellent retail clients and well-known brands! The role offers 100% remote working long term, however you are more than welcome to visit the S/W office any time. What you’ll be doing This is a fast paced, plate spinning role for an ambitious and solutions orientated Account Manager.  You’ll be joining one of the South West’s top eCommerce agencies working with an impressive client list on a range of digital projects with a strong technical focus. Due to the nature of the websites and products they develop you will need to be a Digital Account Manager with a decent understanding and strong interest in technology. Naturally, you will be a great communicator with the ability to grasp the nitty gritty details of briefs, ensuring clients’ needs are passed effectively to the development team. With your proactive mind-set, you’ll use data and insights to foresee problems before they arise, ensuring everything runs smoothly and clients are happy. What experience you’ll need  You’ll ideally be an Account Manager or Customer Success Manager from a digital/eCommerce agency or possibly an inhouse eCommerce Manager. You’ll ideally understand complex design and build processes. If you have worked with clients within the retail/ eCommerce space (knowledge of Shopify a bonus, not a pre-requisite). Experience in maintaining strong client relationships is key.  You’ll need to be proactive and be able to think on your feet. What you’ll get in return for your talents In return, a competitive salary is on offer, entirely dependent on experience. This is a fast growing, successful agency with a roster of impressive clients you can be proud to work with. It's a fun place to work too, somewhere you can progress through the ranks and build a long-term career! What’s next? Apply now or contact Jingwei Zhou at ADLIB Recruitment for more information.
  • 14th Jun

    CRM Strategist / Planner

    — B Corp certified CRM Agency

    Location:
    Bristol, Bath or Remote, UK
    Type:
    Salary:
    £40k-£65k DOE
    Planner / Strategist for an award-winning CRM agency. Flexible working, fully remote working, or office-based - you can choose! Global, household-name brand clients, and a wide range of insight-led marketing problems to solve. We’re looking for an experienced Planner / Strategist with a good understanding of CRM and insight-driven marketing strategy, to join an awesome, B Corp certified marketing agency at an exciting time of growth. You might be a midweight Strategist looking to step up, or a seasoned Senior Strategist - there's plenty of scope to grow and develop here regardless of the level you come in at. They have offices in the heart of the South West, and a remote-first set-up. Half of the Client Services and Strategy team work remotely currently. You could be based anywhere in the UK. If you prefer collaboration and being with people then an amazing office environment and colleagues are available also (covid-guidelines permitting). As well as an excellent salary and benefits package, they offer a real focus on employee well-being. They are great from a training perspective and there’s lots of room for progression. What you’ll be doing The CRM Strategist / Planner will help solve a wide range of overarching strategic problems and develop customer-focused marketing strategies for clients. These will be wide-ranging and data and insight will run through the core of any solution. Their client base is a mixture of well-known brands from Retail to Charity to Automotive and many other sectors. You’ll report to a Strategy Director and be part of a close-knit team that is likely to grow over the next year. It's an exciting time to join and there's a fair amount of room to bring your own specialism to the team and carve out your own niche within the team, whilst still covering a breadth of CRM problems. It's the perfect opportunity for a Planner or Strategist who's looking for a bit more autonomy and an opportunity to make progress more quickly. What experience you’ll need to apply   The ideal candidate is an experienced CRM Strategist or an agency Account Handler with an insight-led approach who enjoys more of the strategic side of marketing. As long as you've worked for a marketing agency or strategic in-house data-driven marketing role and have a good level of CRM knowledge we'd love to hear from you. The role will involve a fair amount of presenting to clients, so you’ll need to be skilled in this area. What you’ll get in return for your experience     A competitive salary in the region of £40k-£65k depending on experience, with possible flex on either side for the right person. Excellent benefits package Fully remote working available, or the flexibility to work from one of their offices in the South of the UK as much or as little as you choose. The chance to work on a broad range of CRM campaigns for household-name brands. Excellent personal development and career path available - they’ve recently promoted a number of members of the wider team and are looking for their next Strategist to grow quickly in their role. What's next? If you’ve got experience as a CRM Planner / Strategist, and love the sound of this opportunity, then please apply right away!  
  • 14th Jun

    PPC Manager

    — Established Full-Service Agency

    Location:
    Gloucestershire/Remote, UK
    Type:
    Salary:
    Up to £45k DOE
    ●      Perfect chance to step-up career in a management role.●      Opportunity to work on a variety of big-name clients.●      Innovative and collaborative working environment.We’re looking for an experienced PPC Manager to join an industry-leading marketing agency in Gloucestershire. This is the ideal opportunity for a talented Senior PPC Executive/PPC Manager with a strong Digital Marketing background to play an important role in helping some exciting brands boost exposure and generate more sales.What you’ll be doingThe PPC Manager will: Report to the Head of PPC to help support the PPC team’s needs Plan, implement and PPC strategies on behalf of clients Manage multiple client accounts and review performance to optimise spending Keep up to date with search marketing best practice Pitch and present results to clients and attend client meetings What experience you’ll need to apply Proven track record of managing paid search accounts Vast knowledge of using Google Ads, SA360 and Bing Ads Great Excel skills to work with data to present results Brilliant interpersonal skills to work alongside team and present to clients effectively Strong work ethic to develop career and drive to learn if necessary What you’ll get in return for your experience This is a great role offering a salary of up to £45k depending on experience, flexible working with hybrid options (can be fully remote after initial training), amazing training opportunities for career development into a managerial role and the opportunity to work on a variety of B2C and B2B clients.What's next?If you’re an experienced PPC Marketer and are interested in finding out more, then click to apply now or contact Andi.  
  • 13th Jun

    SEO Manager

    — Specialist full service agency

    Location:
    Bristol, UK
    Type:
    Salary:
    £30,000 - £40,000
    Large portfolio of clients. Excellent training & progression opportunities. Strong benefits package. We are looking for an SEO Manager to join a leading, Bristol based, agency to support their expanding marketing services team. You will be delivering SEO campaigns for several clients within the professional services sector. What you’ll be doing Reporting into the Head of SEO and working closely with the other SEO executives and wider team, you will be managing a portfolio of SEO projects from the strategy to planning and then delivering with the help of the team if needed. You will also be carrying out audits and implementing any fixes that are needed. Using SEO tools, you’ll gather data and assist with content planning and optimisation projects across new and existing content and plan outreach links and review potential sites to place content on. You will be responsible for optimising client’s websites and maintaining monthly reports using Google Data Studio and analysing the data, writing client-facing commentary for each SEO project. What experience you’ll need to apply At least a 4 years’ worth of experience within a SEO role An understanding of on/off page SEO strategies and technical SEO Solid understanding of google analytics Excellent working knowledge of SEO tools such as Ahrefs, Screaming Frog etc. Good written and verbal communication The ability to thrive in a fast-paced environment and take ownership What you’ll get in return for your experience This company is offering the chance to join a friendly and supportive team, a salary between £30-40k, 33 days holiday (including bank holidays), healthcare insurance, continuous development and progression opportunities, support with any charity work, a dog friendly office and lots more! What's next? Please send over your CV and drop Josh a line to hear more.
  • 13th Jun

    Sustainability Consultant / Sustainable Business Strategist

    — Game-changing Sustainability Consultancy & Communications Agency

    Location:
    Bristol, London potentially also an option, UK
    Type:
    Salary:
    £50k-£65k Basic DOE, possible flex for the right person
    Sustainability Consultant / Sustainable Business Strategist for an established and growing Sustainability Communications and Change Agency.  Help launch the business's Sustainability Consultancy in full and lead this department. £50k-£65k depending on experience. An amazing opportunity to join a highly respected Sustainability Communications Agency and launch in full their newly established Sustainable Business Strategy offering. It's a massively important business unit within the agency and they've got some great case studies in place from work they've already done for an array of exciting brands, many of them global household names. Ideally, you'll be based in Bristol, but we're interested in hearing from London-based candidates as there is potential for this role to be based there if the right person comes along.  What you’ll be doing They’ve won a lot of new business over the last two years - all of them being purpose-led brands and brands that want to become sustainable. They have assembled their core team in the Sustainability Communications business unit within the agency, and now they're looking to launch the Sustainability Consultancy / Sustainable Business Strategy offering. They know what that offering looks like and they have the clients for it, they need somebody to lead and take it to market, around whom a team can be assembled as things grow. The Sustainability Consultant / Sustainable Business Strategist will be very client-facing. You will work with clients to create strategies to help identify and push their sustainability goals, as well as building a plan that supports them in creating a sustainability report. Build on these goals and help them integrate them into their brand communications (through the Sustainable Communications unit). You'll run workshops, present ideas in a compelling way, and inspire and engage businesses, stakeholders, and employees. The Sustainability Consultant / Sustainable Business Strategist will use their strategic leadership to proactively drive and identify new opportunities for growth, helping to shape the agency's future and pushing these ideas forward to the internal team as well.  There's masses of room for epic creativity and strategic thinking too - you'll be part of the sign-off process, ensuring the gold standard of work is produced every time for clients.   What experience you’ll need to apply Experience working as a Sustainability Consultant / Sustainable Business Strategist or similar.  Marketing, Communications, or a PR agency background could be beneficial as it'll be a client-facing role in a similar way to that of an Account Director or agency-side Strategist, but this is not a role in the Communications business unit. The ideal candidate might work for one of the big Consultancy firms on sustainability projects or in-house for a brand with sustainable business practices. If you've led business change to help an organisation become more sustainable, that could also be of interest.   You must bring knowledge, as well as a passion for the sustainability landscape, and understand the role, challenges and opportunities of sustainability with business. The ability to run sustainability workshops and present to clients is absolutely essential.  For the higher end of the salary bracket, we'd expect you to come fairly well connected in the industry. What you’ll get in return for your talents This is a great role offering a competitive salary in the region of £50k-£65k basic plus an excellent benefits package, which is potentially negotiable for the right candidate. Possibility to go higher for the right candidate. The opportunity to join a successful and growing Sustainability Brand and Marketing agency in a massively formative role as the agency continues to grow. What's next? If you’re an experienced Sustainability Consultant or Strategist and you'd like to find out more, then click to apply now!  
  • 10th Jun

    Business Development and Marketing Executive

    — Nurturing Key Relationships

    Location:
    Remote / Bristol, UK
    Type:
    Salary:
    £24k - £30k
    Fantastic, innovative user and customer experience design agency. This role will have an emphasis on lead nurturing and marketing campaigns in order to maximise business opportunities.  This position is based remotely, with access to the Bristol office for meetings and workshops. We have an amazing opportunity for a Business Development and Marketing Executive to join this leading digital design agency in Bristol, who are pioneers in their field and working with an impressive client portfolio. You will be working with the marketing team to ensure successful client relationships are built and maintained, and that business goals are met. What you’ll be doing The successful Business Development and Marketing Executive will report into the New Business Director and work closely with the Marketing Manager and Client Services team. The main purpose of this role is to assist in executing marketing and sales strategy to support business targets. You will be nurturing leads and creating proposals that match the needs of prospective clients, spotting opportunities and joining the dots in order to come up with fresh, innovative ways to educate and get key decision makers excited about the agency’s offering.  Experience you’ll need to apply     A good understanding of and genuine interest in user experience and design. Some experience working in a consultative sales or business development role. Exposure to a range of marketing channels such as social, content and email. A natural people person and commercially minded. What you’ll get in return         Salary of up to £30k DOE. Bonus scheme. ‘Remote first’ working model, with offices available for meetings and social events. Excellent working environment - the agency has achieved 90% in overall trust index, gathered from employee feedback. What’s next? If you have some experience in business development and marketing and love the sound of this opportunity, then please apply right away!    
  • 10th Jun

    Business Development and Marketing Executive

    — Nurturing Key Relationships

    Location:
    Remote / London, UK
    Type:
    Salary:
    £25k - £35k
    Fantastic, innovative user and customer experience design agency. This role will have an emphasis on lead nurturing and marketing campaigns in order to maximise business opportunities.  This position is based remotely, with access to the London office for meetings and workshops. We have an amazing opportunity for a Business Development and Marketing Executive to join this leading digital design agency in London, who are pioneers in their field and working with an impressive client portfolio. You will be working with the marketing team to ensure successful client relationships are built and maintained, and that business goals are met. What you’ll be doing The successful Business Development and Marketing Executive will report into the New Business Director and work closely with the Marketing Manager and Client Services team. The main purpose of this role is to assist in executing marketing and sales strategy to support business targets. You will be nurturing leads and creating proposals that match the needs of prospective clients, spotting opportunities and joining the dots in order to come up with fresh, innovative ways to educate and get key decision makers excited about the agency’s offering.  Experience you’ll need to apply   A good understanding of and genuine interest in user experience and design. Some experience working in a consultative sales or business development role. Exposure to a range of marketing channels such as social, content and email. A natural people person and commercially minded. What you’ll get in return   Salary of up to £35k DOE. Bonus scheme. ‘Remote first’ working model, with offices available for meetings and social events. Excellent working environment - the agency has achieved 90% in overall trust index, gathered from employee feedback. What’s next? If you have some experience in business development and marketing and love the sound of this opportunity, then please apply right away!    
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"I would recommend ADLIB to anyone looking for a new position. They made the whole process so easy from first contact to securing my new role. They are unlike most recruiters as they don’t give you the ‘hard sell’ they work for you."

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"ADLIB was professional in all the steps of recruitment. They communicated effectively with the company and helped me a lot along the stages of recruitment. I would highly recommend them."

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"I had the best experience with ADLIB! The recruiter I worked with was very helpful and knowledgeable. He matched me with a great company and now I enjoy my new job and responsibilities. I would highly recommend this agency to everyone who is looking for a new recruitment partner!"

Outlaw

Tracking down a perfect skill and cultural fit

  • Outlaw are a new, progressive agency, specializing in branding and packing, in the heart of Bristol. 
  • They approached us to help them find a Senior Account Manager to come in and help establish their client services offering. 
  • The specialism of the agency as well as the fact that they were newly established and fast growing meant it was really important to find the right candidate for the role- not only based on experience but also culture.
  • Tapping into our extensive network of agency professionals, we were able to find Outlaw’s perfect SAM. She perfectly met their requirements and is set to achieve amazing things there. 

 
"ADLIB took the time to really get to know Outlaw, coming to meet us and getting under the skin of what we’re about. This meant we were able to meet great candidates and make a fantastic hire really swiftly."

Elissa O’Brien, Strategy Director at Outlaw.

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